「Excellent location and a nice hotel. Our room was lovely with a small balcony and a beautiful view of the lake. Most staff was helpful and friendly except on Thursday morning breakfast staff was not welcoming at all. They sat around smoking and breakfast was not ready on time (8am start a little late anyways).」
「If I could leave this place 0 stars I would ! These reviews don’t lie , these people seem to hate their job, so rude and condescending, has you questioning why they would be in hospitality if they hate it this much ? Seriously do not bother with this place ! The electricity went out not once but twice on our first night here , we called the “emergency “ number and the cranky old man hung up on us ? And did not even bother to listen to us telling him the electricity had gone out, if we had gotten...
「I made the reservation six months in advance, and after paying 90 euros just for transportation to get up there, the owner wasn’t answering the phone and the door was closed. With two kids, luggage, the hot summer weather, and this worst case scenario combined, it made us hate Lake Como itself. Absolute worst hotel do not ever go here.」
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