2/10 糟糕
Danielle
与家人及幼儿出行
2025 年 8 月 10 日
满意：清洁度
不满意：员工和服务
I stayed here for 2 nights with my children aged 4 and 18 in 2 rooms. While there were many great aspects, unfortunately we had a very unpleasant experience during check out.
We were accused of "breaking a kettle" in one of the rooms. In fact, on arrival there was a crack and a small piece of the kettle lid missing, presumably caused by a previous guest. It was still working despite this so we had no need to report it to reception. We had to cancel our taxi and I was pressured into paying for a replacement. The man at reception was rude and intimidating lin contrast to the very polite and helpful man who was present at check in). As we were in a rush to rebook another airport taxi I had no option but to pay, rather than miss our flight. He did not provide an itemised receipt and had to be asked 3 times to give me my change from the tourist tax as well. He was sniggering with his colleagues and speaking with them about us in Spanish, as we could understand a few words.
My 4 year old was very upset by this. I have been in contact with my credit card company who are kindly arranging a charge-back, so at least I will get a refund for the kettle.
On the plus side, the rooms were large and clean and the location was convenient. The pool was nice although the hot tub and sauna were not working.
The dreadful experience at check out has unfortunately marred our short trip to Buenos Aires and has put me off from returning again.
Danielle
2025 年 8 月入住 2 晚