「I was staying for one night. I drove 8 hours from Ohio so I would be there to pick up my kid from camp the next day. When I arrived, they could not check me in because the system was down. After waiting in the lobby for an hour, Jeff manually checked me in. Jeff was great. However the experience was still frustrating. At check-out, they couldn't check me out so now I have no idea how much they are going to charge me. I am going to be incredibly disappointed if I get charged full price.」