I will start out by saying this review will be about my entire experience not just at this cabin (stay tuned to see what I mean...)
My friends and I wanted a nice weekend in the woods of Kentucky so we had rented a cabin out in Kentucky. Within an hour of arriving, a tree came down/ blocked some of us in, and knocked the power out. We understand that is not our property managers fault but wait...
So we stayed in contact with out management company (which we booked through Airbnb), we were talking to a man named Tyler which we thought was the owner of the cabin we were at. The power came on for a quick hour then out again. It was out all evening and we were told it would not be on for 3 days. Which meant all the food we had would go bad, we couldn't shower, couldn't cook! Tyler told us he had another property in Tennessee about 30 minutes away that if we would want, could have. The way it was worded and presented to us, we assumed we would have some compensation for our mishaps at cabin #1 and that we would not have to pay for cabin #2. The following morning, after staying in the cabin with no power since we were trapped there and could not leave due to down trees, we packed up and started heading to the new cabin. Half way there we get a call from Tyler who says he doesnt know if the cabin is occupied so we need to wait. We waited about an hour on the side of the road to hear back. When we got the all clear, we still never were given a code to get it. That took another hour. That other hour also included me having to drive around to get signal to try and "rebook" a new reservation because Tyler could not just give us the code to get in.
With all that, I spent a couple more hours with customer service being told I may not get refunded for the last place plus I have to pay for this new place that I DID NOT get to Choose, and DID NOT have nearly the amenities that we wanted. AND it advertised and I had to pay for a hot tub that wasn't even filled and working.
Overall, it was a mess, I know the losing power was no ones fault, but the shuffling around we were offered to help accommodate us ended up being a mess because I spent about 7 hours of my vacation that i was only with my friends for 36 hours (including sleep time) was on the phone, on hold, checking websites to book new places... we couldnt get back certain taxes (i do understand that) but overall we saved only $120 and spent a total of over $700 for all of this.