Hangzhou Cai Shenmiao Hotels

"The property is clean and the decoration is so apt and pretty! Love how the staff are being nice and kind to me during my short stay over there. And the location of the hostel is near Lingyin temple at a walkable distance, providing convenience to me."

"Very clean accommodation with comfortable, well-maintained rooms and friendly staff."

"Service was great. Communication was amazing. "

"Best hotel in Hangzhou. Great location for west lake touring "

"Clean room, friendly staff"

"員工很細心專業，每一位都相當親切。早餐尤其驚艷，不僅是新鮮可口，熱食的口感非常細緻，每一道都推薦品嚐。"

"房間非常之，有洗衣機乾衣功能，但不免費提供洗衣珠，$5/2個 。早餐每日不同款式 。"

"The staff were really friendly and helpful. We liked their free evening dessert and tea. "

"A Nice place to stay, a spacious room and comfortable beds, will come back again. Only thing is the place is a hind place in alley, might be hard to find. "

"I like that they allowed late checkout."

"Facilities are out of date and cleaness in public area could be improved to 5 star level."

"Loved the decor both in common areas and in-room. Didn't like that to use the wifi, a staff member had to help us log on to each device separately, and we couldn't do an easy login by ourselves. "

"friendly services "

"観光名所である西湖から少し遠かったですが環境も悪くはなく掃除のおばあさんがとても愛想よくて良い旅にはなりました。アメニティも揃っており快適な空間ではあります。予約時にデビットカードの情報を登録したのですがカードには請求が来ないと書かれているにもかかわらず金額が引き落としされていました。問い合わせてみたところ、デポジットとしての請求であるためチェックアウト時には振り込まれるという返信を頂きました。そこまでは良いものの、チェックアウトから１週間弱経っても振込がされません。備品を壊したりルームサービス等は受けていません。つまり私は料金を2倍払っているようです。その件についても問い合わせてはいますがまだ返答が来ておらず不安しか覚えません。国を跨いでいますし大変なのは重々承知ですが、もう少し対応を早くして頂きたいと思いました。心配性の方にはあまりおすすめ出来ませんが、内装も立派で価格はお手頃なので泊まる価値はあると思います。"

"Great location with a big shopping mall right next door. Easy walking distance to train station. "

"good service and excellent location.Very convenient to take a walk to xi hu .The hotel outside looks a little bit old,but inside is very and comfortable,we enjoyed staying here and definitely will come back if we will come to Hangzhou again"