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凱恩斯蓋特威渡假村的評價

3.5 out of 5
凱恩斯蓋特威渡假村
1-21 Anderson Road, Cairns, Woree, QLD

評價

7.8

不錯

10 分評分，優異；116 則評價中有 35 則" "
8 分評分，不錯；116 則評價中有 47 則" "
6 分評分，一般；116 則評價中有 18 則" "
4 分評分，欠佳；116 則評價中有 11 則" "
2 分評分，很差；116 則評價中有 5 則" "

7.4/10 

整潔度

8.0/10 

職員與服務

7.8/10 

設施服務

7.0/10 

住宿狀況

7.0/10 

環保程度

評價

8/10 不錯

Julie

於 2023 年 12 月住了 2 晚

10/10 優異

Tanya

讚好：整潔度和住宿狀況
Proprietors were fantastic. Efficient and helpful when I arrived early. Gave me a comfortable spot to relax while my room was prepared for early check in. Very happy with their service.
於 2023 年 12 月住了 2 晚

10/10 優異

Eric

讚好：整潔度和住宿狀況
Nearby shopping and serviced by 3 bus routes . Great value for money , nice amenities pool and bbq area very nice. Will definitely go back .
於 2023 年 11 月住了 5 晚

10/10 優異

Wayne

伴侶同遊
讚好：整潔度和住宿狀況
Great budget accommodation. Staff very courteous
於 2023 年 9 月住了 7 晚
Reception 於 2023年11月1日的回應
Thank you for taking the time to review our resort. Your feedback is important to us, & it will help us to improve our services. We are glad that you enjoyed your stay and we hope you enjoyed your visit to the beautiful Far North Queensland. Best wishes Cairns Gateway Resort team.

6/10 一般

Deborah

讚好：整潔度
Was a nice place with reasonable facilities. I found it easy to get to my room. I found that there were some things missing like a hair dryer, ice tray.
於 2023 年 9 月住了 5 晚
Reception 於 2023年11月1日的回應
Thank you for taking the time to review our resort. Your feedback is important to us, & it will help us to improve our services. We are glad that you enjoyed your stay and we hope you enjoyed your visit to the beautiful Far North Queensland. Best wishes Cairns Gateway Resort team.

8/10 不錯

Eckehard

Great value for the price.
於 2023 年 9 月住了 7 晚
Reception 於 2023年11月1日的回應
Thank you for taking the time to review our resort. Your feedback is important to us, & it will help us to improve our services. We are glad that you enjoyed your stay and we hope you enjoyed your visit to the beautiful Far North Queensland. Best wishes Cairns Gateway Resort team.

8/10 不錯

Erika

讚好：住宿狀況
於 2023 年 9 月住了 6 晚
Reception 於 2023年11月1日的回應
Thank you for taking the time to review our resort. Your feedback is important to us, & it will help us to improve our services. We are glad that you enjoyed your stay and we hope you enjoyed your visit to the beautiful Far North Queensland. Best wishes Cairns Gateway Resort team.

8/10 不錯

Paulina

讚好：整潔度、設施服務和住宿狀況
I found staff to be helpful and communication was good. The room was clean and tidy. There is lots of parking.
於 2023 年 8 月住了 3 晚

8/10 不錯

Richard

伴侶同遊
讚好：整潔度和住宿狀況
Great pool area
於 2023 年 8 月住了 7 晚

8/10 不錯

Constantine

伴侶同遊
讚好：整潔度和設施服務
Friendly helpful management, basic clean ( dated ) accommodation at an affordable rate.
於 2023 年 7 月住了 14 晚

10/10 優異

Barbara

家人同遊
讚好：整潔度、設施服務和住宿狀況
Clean comfortable accommodation. Very good value for price
於 2023 年 6 月住了 6 晚

10/10 優異

Erika

家人同遊
讚好：整潔度、設施服務和住宿狀況
Very nice pool area.
於 2023 年 4 月住了 21 晚
Manager 於 2023年5月24日的回應
Thank you for taking the time to review our resort, your feedback is important to us, & it helps us to improve our services. We are really pleased you enjoyed your stay with us and in our beautiful Far North Queensland and we certainly enjoyed meeting you. We look forward to accommodating you some time in the near future. Gateway Resort Team.

8/10 不錯

Eric

讚好：整潔度、設施服務和住宿狀況
Value for money
於 2023 年 5 月住了 6 晚
Manager 於 2023年5月24日的回應
Thank you for taking the time to review our resort, your feedback is important to us, & it helps us to improve our services. We are really pleased you enjoyed your stay with us and in our beautiful Far North Queensland and we certainly enjoyed meeting you. We look forward to accommodating you some time in the near future. Gateway Resort Team.

4/10 欠佳

Raeesa (Adelaide)

家人同遊
不滿：整潔度、設施服務和住宿狀況
The property is not maintained the way it should be, lack of contact when you get to the room after office hours as there is no contact for anyone who might be able to help with issues encountered. Floors were not properly cleaned. Booked for a week and not enough basics which was advertised to last for the week, booked for 2 people, only two bath towels for an entire week, no pool towels. Linen not changed the entire week. Really disappointing experience. I do not understand how this establishment is allowed to operate like that as a business. What is Queensland government doing about it.
於 2023 年 5 月住了 7 晚
Manager 於 2023年5月14日的回應
Thank you for taking the time to review your stay with us. On 28 January 2023, you received a confirmation from us stating that your booking was for 7 nights and was NOT inclusive of daily housekeeping and that if you required any additional cleaning, towels, linen, additional toiletries or consumables they would incur a separate charge. On the same email reception and office hours were clearly stated as was the number you could call 24hrs. There is always someone on site to attend to your needs; however they are not in the office but always available on the telephone number stated.We are sorry that you appear to have booked something without understanding the conditions of the booking. When you came to reception for top-ups of consumables you were given them without charge.We hope your dissatisfaction with our accommodation did not spoil your entire time in our beautiful Far North Queensland.

10/10 優異

Shiralee

讚好：整潔度和客房舒適度
Great value for money.
Although reception is closed on the weekend it didn’t matter because the communication was excellent. Just got an email with check in details. Very simple to use.
於 2023 年 3 月住了 8 晚
Manager 於 2023年5月24日的回應
Thank you for taking the time to review our resort, your feedback is important to us, & it helps us to improve our services. We are really pleased you enjoyed your stay with us and in our beautiful Far North Queensland and we certainly enjoyed meeting you. We look forward to accommodating you some time in the near future. Gateway Resort Team.

10/10 優異

peter

商務旅客
讚好：整潔度和住宿狀況
Reception attendant very pleasant.
於 2023 年 3 月住了 14 晚
Manager 於 2023年5月24日的回應
Thank you for taking the time to review our resort, your feedback is important to us, & it helps us to improve our services. We are really pleased you enjoyed your stay with us and in our beautiful Far North Queensland and we certainly enjoyed meeting you. We look forward to accommodating you some time in the near future. Gateway Resort Team.

10/10 優異

MICHAEL

商務旅客
讚好：整潔度、設施服務和住宿狀況
Quite, no one bothered me and very clean modern room.
於 2023 年 2 月住了 7 晚
Reception 於 2023年3月23日的回應
Thank you for taking the time to review our resort Michael, your feedback is important to us, & it helps us to improve our services. We are really pleased you enjoyed your stay with us and in our beautiful Far North Queensland and we certainly enjoyed meeting you. We look forward to accommodating you some time in the near future.

10/10 優異

Angela

讚好：整潔度和客房舒適度
於 2022 年 12 月住了 8 晚

10/10 優異

Trevor

讚好：整潔度和客房舒適度
Enjoyed my stay,cleanliness was great.
於 2022 年 8 月住了 5 晚
Reception 於 2022年9月2日的回應
Thank you for taking the time to review our resort Trevor, your feedback is important to us, & it helps us to improve our services. We are really pleased you enjoyed your stay with us and in our beautiful Far North Queensland and we certainly enjoyed meeting you. We look forward to accommodating you some time in the near future.

8/10 不錯

Shosuke

多人同遊
讚好：整潔度、設施服務和住宿狀況
価格も安価で、設備面や従業員の方の対応は非常に満足できるものでした。急な宿泊日程の変更にも丁寧に対応していただきとても感謝しています。すこし中心街からは遠く、バスなら20分ほどかかりますがUberを使えば10分弱で到着するので大きな問題はありませんでした。また泊まりたいです。
於 2022 年 8 月住了 4 晚
Reception 於 2022年9月2日的回應
Thank you for taking the time to review our resort, your feedback is important to us, & it helps us to improve our services. We are really pleased you enjoyed your stay with us and in our beautiful Far North Queensland and we certainly enjoyed meeting you. We look forward to accommodating you some time in the near future.

6/10 一般

Heather

多人同遊
讚好：設施服務
不滿：住宿狀況
The location is great, pleasant surroundings however the maintenances of the rooms could be better. Power switches need to be fixed, taps dripping, the fridge was not working properly regarding the freezer that would not freeze.
於 2022 年 7 月住了 14 晚
Reception 於 2022年9月2日的回應
Thank you for taking the time to review our resort Heather, your feedback is important to us, & it helps us to improve our services. We are really pleased you enjoyed your stay with us and in our beautiful Far North Queensland and we certainly enjoyed meeting you. We look forward to accommodating you some time in the near future.

10/10 優異

Stephen

讚好：整潔度和住宿狀況
Great value for money, neat & tidy with reasonable sized rooms & private bathrooms
於 2022 年 6 月住了 12 晚
Reception 於 2022年8月2日的回應
Thank you for taking the time to review our resort Stephen, your feedback is important to us, & it helps us to improve our services. We are really pleased you enjoyed your stay with us and in our beautiful Far North Queensland and we certainly enjoyed meeting you. We look forward to accommodating you some time in the near future.

10/10 優異

Lorraine

家人同遊
讚好：設施服務
Traffic a bit noisy otherwise ok
於 2022 年 6 月住了 10 晚
Reception 於 2022年8月2日的回應
Thank you for taking the time to review our resort Lorraine, your feedback is important to us, & it helps us to improve our services. We are really pleased you enjoyed your stay with us and in our beautiful Far North Queensland and we certainly enjoyed meeting you. We look forward to accommodating you some time in the near future.

10/10 優異

Ruth

讚好：整潔度、設施服務和住宿狀況
I was impressed with Reception staff and overall amenities. House-keeping do and excellent job. I would recommend staying at Cairns Gateway Resort without hesitation.
於 2022 年 5 月住了 27 晚
Reception 於 2022年7月3日的回應
Thank you Ruth. Thank you for taking the time to review our resort, your feedback is important to us, & it helps us to improve our services. We are pleased you are enjoying your stay in our beautiful Far North Queensland.

2/10 很差

真實旅客

不滿：整潔度
於 2022 年 4 月住了 7 晚
Manager 於 2022年5月9日的回應
We take all feed back seriously, as this is an anonymous post we are unable to respond to specific issues. We would appreciate a call from you if we have not already spoken to you about your concerns. Many Thanks.

10/10 優異

Candy

讚好：整潔度和客房舒適度
於 2022 年 4 月住了 2 晚
Manager 於 2022年5月9日的回應
Thank you for taking the time to review your stay with us. We are happy that your enjoyed your time with us. We trust you enjoyed our beautiful Far North Queensland Area.

10/10 優異

MARC

讚好：整潔度和客房舒適度
Cairns la belle
Superbe, calme et sérénité.
於 2022 年 4 月住了 6 晚
Cairns Gateway Resort 於 2022年4月14日的回應
Bonjour Marc, Thank you for taking the time to review your stay. All feedback is very much appreciated. We glad you enjoyed your time with us in the beautiful far North Queensland.. We look forward to meeting you again. merci beaucoup.

8/10 不錯

Amy

家人同遊
讚好：整潔度和客房舒適度
Absolute Value for money.
Absolutely one of the cleanest accommodation ive experienced in a little while. Comfy large beds, basic motel accommodation, with everything you need for a short or long stay, value for money family accommodation. Great gardens and pool area too pass the time in. Close to all ameniyies and just a short drive to Cairns City. Highly recommend.
於 2022 年 1 月住了 3 晚
Maryanne 於 2022年1月27日的回應
Thank you for taking the time to review your stay. All feedback is very much appreciated. We glad you enjoyed your time with us in the beautiful far North Queensland.. We look forward to meeting you again.

8/10 不錯

Angela

讚好：整潔度和客房舒適度
於 2021 年 12 月住了 7 晚
Maryanne 於 2022年1月12日的回應
Thank you for taking the time to review your stay with us. We appreciate all feedback to help improve your experience. We hope you enjoyed your time in our beautiful Far North Queensland..

8/10 不錯

Joan

伴侶同遊
讚好：設施服務和住宿狀況
Convenient place to stay. Near the highway, but noise was dulled once inside. There was some mould on bathroom ceiling and on the corner grout in the shower, but overall cleaning was good.
於 2021 年 9 月住了 3 晚
Management 於 2021年9月28日的回應
Thank you for taking the time to review your stay, we appreciate the feedback. We are glad you enjoyed being in our beautiful Far North Queensland. We look forward to your returning some time in the future.

10/10 優異

Anne Josephine

家人同遊, 伴侶同遊
讚好：整潔度、設施服務和住宿狀況
The communication was excellent-open warm and friendly and always out to cater to the customers needs, couldn't do enough The pool area was beautiful especially having the waterfall. A quiet place to spend time.
於 2021 年 7 月住了 27 晚
Reservations 於 2021年9月22日的回應
Thank you for taking time to review your stay. We are delighted that you enjoyed staying with us. We love our guests to enjoy the beauty and wonders of Far North Queensland. We are very proud of our region.

8/10 不錯

Marcus

讚好：整潔度和客房舒適度
Neat clean room although a little dated it was comfortable. Very friendly helpful staff. Place was busy but not noisy at all. Great place to stay.
於 2021 年 7 月住了 7 晚
Reservations 於 2021年7月20日的回應
Thank you for taking the time to review your stay. We appreciated your feedback.

10/10 優異

David

讚好：整潔度和客房舒適度
Good hotel
Good quality hotel. Spacious comfortable rooms. Helpful staff. Located out of town a bit, so would require a car to get around. Would stay again.
於 2021 年 6 月住了 2 晚
Reservations 於 2021年7月20日的回應
Thank you for taking time to review your stay. We are delighted that you enjoyed staying with us. We love our guests to enjoy the beauty and wonders of Far North Queensland. We are very proud of our region.

8/10 不錯

真實旅客

讚好：設施服務和住宿狀況
Was great stay,great staff service,will stay again.
於 2021 年 5 月住了 14 晚
Manager 於 2021年5月21日的回應
Thank you for taking the time to review your stay, we appreciate the feedback. We are glad you enjoyed being in our beautiful Far North Queensland. We look forward to your returning some time in the future.

4/10 欠佳

Mitchell

不滿：整潔度、設施服務和住宿狀況
The joint had permanent people living there and they would smoke right at the front door and it smelt so bad!
於 2021 年 1 月住了 4 晚
Reservations 於 2021年2月1日的回應
Thank you for reviewing our resort, we take all comments on board so we can improve our standards. We apologise for the inconvenience this caused you and trust it did not detract from your visit to our beautiful region.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度和住宿狀況
Tidy room with easy pool access. Quiet area but convenient to shopping and transport. The pool is great... Overall this is a good base to use for a visit to Cairns. Would stay again 👍
於 2020 年 12 月住了 7 晚
Reservations 於 2021年2月1日的回應
Thank you for taking the time to review our Resort after your stay. We are thrilled that your enjoyed your time in our beautiful area of the Country. Thank you for your review, we much appreciate it.

6/10 一般

真實旅客

於 2020 年 10 月住了 6 晚
Reservations 於 2020年11月2日的回應
Thank you for taking the time to review our resort. We are glad you enjoyed your stay in FNQ. We look forward to you returning to stay with us.

8/10 不錯

真實旅客

伴侶同遊
讚好：住宿狀況
Friendly staff - accommodation is plain but pleasant. Good value for money.
於 2020 年 9 月住了 14 晚
Reservations 於 2020年10月2日的回應
Thank you for taking the time to review our Resort. We take all feedback very seriously, and take action accordingly. We are glad you enjoyed your stay in Cairns and look forward to accommodating you again in the future.

8/10 不錯

真實旅客

家人同遊
Good stay
Close to everything, friendly staff
於 2020 年 9 月住了 4 晚
Reservations 於 2020年10月2日的回應
Thank you for taking the time to review our Resort after your stay. We are thrilled that your enjoyed your time in our beautiful area of the Country. Thank you for your review, we much appreciate it.

10/10 優異

真實旅客

讚好：整潔度和設施服務
Fantastic communication with staff via email prior to my arrival. Arrived late well after opening hours and arrangements were made so I could obtain my room key without much fuss. Room was great for the price, walls were thick so couldn't hear other guests in adjoining rooms or the nearby highway. Bed was comfortable if a little hard. Facilities were good and the air con and ceiling fan in the room was much appreciated! WIFI was dependable and of great use when uploading the days photos to the internet etc.
於 2020 年 3 月住了 6 晚
Reception 於 2020年3月26日的回應
Thank you for taking time to review our resort. We are glad you enjoyed your stay in FNQ. We look forward to you returning to stay with us in the future.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location, great hotel
Staff were informative. Rool clean and spacious. Pool was large and relaxing. Good access to major roads (less than 10mins drive to Cairns reef fleet terminal) and supermarket. Recommend for people looking for an easy getaway and have a car for transport.
於 2019 年 10 月住了 5 晚
Reception 於 2019年10月24日的回應
Thank you for taking time to review your stay. We are delighted that you enjoyed staying with us. We love our guests to enjoy the beauty and wonders of Far North Queensland. We are very proud of our region.

6/10 一般

真實旅客

家人同遊
不滿：設施服務
Arrived after reception closed. No hairdryer in room
於 2019 年 7 月住了 1 晚
Manager 於 2019年8月2日的回應
Thank you for reviewing our resort, we take all comments on board so we can improve our standards. No hairdryer in your room was an oversight. We apologise for the inconvenience this caused you and trust it did not detract from your visit to our beautiful region.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Entire setting and the staff were very friendly n helpful.
於 2019 年 7 月住了 7 晚
Pili 於 2019年7月18日的回應
Thank you for taking the time to review our resort. We are glad you enjoyed your stay in FNQ. We look forward to you returning to stay with us.

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
Beds very lumpy! Need replacing. Staff helpful and friendly.
於 2019 年 5 月住了 8 晚
Pili 於 2019年6月3日的回應
Thank you for taking the time to review our Resort. We take all feedback very seriously, and take action accordingly. It was a shame you could not have discussed this with us whilst here. We are glad you enjoyed your stay in Cairns and look forward to accommodating you again in the future.

10/10 優異

Lakhvinder

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good
Good Accommodation
於 2019 年 4 月住了 2 晚
Pili 於 2019年4月17日的回應
Thank you for taking the time to review your stay. We appreciated your feedback.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly and helpful staff. My room was comfortable and clean. The pool is gorgeous and the free bbq's came in very handy. We had a very pleasant stay.
於 2018 年 12 月住了 14 晚
Manager 於 2019年1月10日的回應
Thank you for taking time to review our resort. We are glad you enjoyed your stay in FNQ. We look forward to you returning to stay with us.

8/10 不錯

Vesta

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 4 晚
Pili 於 2018年11月26日的回應
Thank you for taking the time to review your stay. We appreciated your feedback.

4/10 欠佳

Vikki

不滿：整潔度、住宿狀況和客房舒適度
Staff were friendly but the place is in need of a refresh/upgrade. Insufficient car parking and when available was not close to the unit - a real problem if you have a heap of gear to cart. Bathroom was not as clean as it could have been. Did not feel comfortable as surrounded by permanent residential tenants. Was certainly not value for money. Paperwork said check-in strictly 2pm yet email received said reception closed 1pm in one document and noon in another (on Saturdays) - confusing - had to ring to verify what time we needed to be there by. Will not book there again as money would be better spent elsewhere.
於 2018 年 10 月住了 2 晚
Manager 於 2018年10月26日的回應
Thank you for taking the time to review our Resort. We take all feedback very seriously, and take action accordingly. It was a shame you could not have discussed this with us whilst here, however we do understand busy holiday schedules. We hope your accommodation dis-satisfaction did not detract entirely from your time in beautiful Far North Queensland

8/10 不錯

Jojo (Alice Springs)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was friendly, cosy, comfortable and very quiet. A lot of parking and I would recommend Cairns Gateway Resort to family and friends who want to visit Cairns.
於 2018 年 10 月住了 6 晚
Manager 於 2018年10月26日的回應
Thank you for taking the time to review our Resort after your stay. We are thrilled that your enjoyed your time in our beautiful area of the Country. Thank you for your recommendations, we much appreciate it.

6/10 一般

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
The room was very dusty and I had to check out early as I suffer from allergy to dust. I was given a full refund and the management advised they will be reviewing the cleaning of the rooms. I was happy with the response to my complaint .
於 2018 年 9 月住了 7 晚
Manager 於 2018年9月26日的回應
Thank you for taking the time to review your stay. We appreciated your feedback.