Skip to main content

Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
Four inviting pools, a children's playground and ocean vistas create a perfect paradise setting, with the popular Gaviota Azul Beach just steps away

Choose dates to view prices

Altitude at Krystal Grand Cancun - All inclusive offers a beachfront retreat with crystal-clear Caribbean waters. Enjoy Italian dining, morning yoga, or book hydrotherapy and massages at the spa. Travelers praise the prime beach location and attentive staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is HK$3,341
HK$4,110 total
includes taxes & fees
19 Feb - 20 Feb

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Altitude Suite Double

Living area

Altitude Suite Double

8.4 out of 10
Very good
(29 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Bathrobes
  • 548 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • City view

View all photos for Altitude Corner Suite Partial View

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Partial View

7.0 out of 10
Good
(4 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 603 sq ft
  • Sleeps 2
  • 1 King Bed
  • Partial ocean view

View all photos for Altitude Suite Ocean Front

Living area

Altitude Suite Ocean Front

8.8 out of 10
Excellent
(54 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Bathrobes
  • 548 sq ft
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Altitude Corner Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

9.0 out of 10
Wonderful
(18 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Bathrobes
  • 603 sq ft
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Altitude Master Suite

Minibar, in-room safe, desk, soundproofing

Altitude Master Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 1055 sq ft
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Room Standard

Minibar, in-room safe, desk, soundproofing

Room Standard

  • 473 sq ft
  • Sleeps 2

View all photos for Suite Standard With Sea View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Sea View

  • 548 sq ft
  • Sleeps 2

View all photos for Suite Standard With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Ocean View

  • 548 sq ft
  • Sleeps 2

View all photos for Suite Master With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Master With Ocean View

  • 548 sq ft
  • Sleeps 4

Suite Standard With Ocean View

  • 548 sq ft
  • Sleeps 2

View all photos for Room Standard With Street View

Minibar, in-room safe, desk, soundproofing

Room Standard With Street View

  • 473 sq ft
  • Sleeps 4

You may also like

Ad
2 outdoor pools, pool cabanas (surcharge), pool umbrellas

InterContinental Presidente Cancun Resort by IHG

Zona Hotelera
  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
9.0 out of 10, Wonderful, 1,425 reviews
The price is HK$2,417
HK$3,057 total
includes taxes & fees
9 Feb - 10 Feb
InterContinental Presidente Cancun Resort by IHG
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located on the beach, Altitude at Krystal Grand Cancun - All inclusive is in Zona Hotelera, a neighbourhood in Cancun. Iberostar Cancun Golf Course and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Travelling with kids? Consider El Sol de Cancun and Extreme Adventure. Take the opportunity to explore the area for water adventures such as scuba diving. Visit our Cancun travel guide
Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach showing a beach, swimming and general coastal views
    Gaviota Azul Beach
    1 min walk - 0.1 km
  • Cancun_PlazaCaracolMall_6075624_140
    Plaza Caracol Mall
    9 min walk - 0.8 km
  • Cancun Forum beach Playa Gaviota Azul
    Forum Beach
    9 min walk - 0.8 km
  • Cancun sunset #green
    Caracol Beach
    11 min walk - 1.0 km
  • Cancun Convention Center
    8 min walk - 0.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    24 min drive

Restaurants

  • Hooters
    5 min walk
  • Mandala
    5 min walk
  • Vips
    4 min walk
  • Lobby Bar
    2 min walk
  • Tradewinds
    2 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

Luxury all-inclusive property near Gaviota Azul Beach
Close to Hotel Zone Beaches and Cancun Convention Center, Altitude at Krystal Grand Cancun - All inclusive provides free cooked-to-order breakfast, a poolside bar and a terrace. Indulge in hydrotherapy, aromatherapy and a body scrub at Beach House Spa, the on-site spa. At the 8 on-site restaurants, enjoy breakfast, dinner and Italian cuisine. Yoga classes and fitness classes are offered at the gym; Altitude at Krystal Grand Cancun - All inclusive also has a coffee shop/cafe, a garden and a playground. Free in-room WiFi is available to all guests, along with an arcade/games room and dry cleaning/laundry services.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, along with sunloungers
  • Free valet parking
  • Babysitting (surcharge), a banquet hall and a 24-hour front desk
  • A lift, tour/ticket information and free newspapers
  • Guest reviews speak highly of the beach locale and helpful staff
Room features
All 100 rooms have comforts such as pillow menus and air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/cupboards, balconies and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Similar properties

4 outdoor pools, pool umbrellas, pool loungers
Krystal Grand Cancun All Inclusive
  • Pool
  • All-inclusive
  • Spa
  • Kids’ pool
7.4 out of 10, Good, 1,006 reviews
The price is HK$2,399
HK$3,030 total
includes taxes & fees
6 Feb - 7 Feb
Krystal Grand Cancun All Inclusive
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Limited on-site valet parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Altitude Lounge
  • Ayami
  • Le Délice
  • Risotto
  • Take a Bite

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Altitude By Krystal Grand Cancun All Inclusive
Altitude at Krystal Grand Cancun All inclusive
The Level at Krystal Altitude Cancun All Inclusive
Altitude By Krystal Grand Punta Cancun All Inclusive
Altitude at Krystal Grand Cancun - All inclusive Cancun
Altitude Level By Krystal Altitude Cancun All Inclusive

Frequently asked questions

Does Altitude at Krystal Grand Cancun - All inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Altitude at Krystal Grand Cancun - All inclusive?

As of 27 Jan 2026, prices found for a 1-night stay for 2 adults at Altitude at Krystal Grand Cancun - All inclusive on 19 Feb 2026 start from HK$3,340.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Altitude at Krystal Grand Cancun - All inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Altitude at Krystal Grand Cancun - All inclusive?

Valet parking is free at this property.

What time is check-in at Altitude at Krystal Grand Cancun - All inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Altitude at Krystal Grand Cancun - All inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Altitude at Krystal Grand Cancun - All inclusive?

Yes, the property is all-inclusive. All food and drinks are included.

Where is Altitude at Krystal Grand Cancun - All inclusive located?

Nestled on the beach, this Zona Hotelera property is within a 5-minute walk of Gaviota Azul Beach and Cancun Convention Center. Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Altitude at Krystal Grand Cancun - All inclusive Reviews

8.2

Very good

9.0

Cleanliness

9.6

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 422 out of 803 reviews
Rating 8 - Good. 165 out of 803 reviews
Rating 6 - Okay. 91 out of 803 reviews
Rating 4 - Poor. 56 out of 803 reviews
Rating 2 - Terrible. 69 out of 803 reviews

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Great resort. Amazing staff and fantastic beach!
Stayed 3 nights in Jan 2026

8/10 Good

Guillermo

Liked: Cleanliness, amenities, property conditions & facilities
The ocean front room and beach are exceptional. Italian and French restaurants are great, friendly staff, had a great vacation. Will return to this Hotel for a longer stay next time
Stayed 7 nights in Dec 2025

10/10 Excellent

angela

Liked: Cleanliness, amenities, property conditions & facilities
Very nice clean property and great location for calm beach
Stayed 3 nights in Oct 2025

10/10 Excellent

Jan M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service.
Stayed 2 nights in Oct 2025

8/10 Good

Maria Lourdes

Liked: Cleanliness, property conditions & facilities
Clean room
Stayed 3 nights in Dec 2025

2/10 Terrible

Holden

Disliked: Amenities
The room was comfortable with a firm bed for when I went to sleep but, the reason I am disappointed with my decision to stay at Krystal Grand Cancun is because they didn’t have anyone who spoke English to make my stay a little less complicated when asking questions. Also, I almost fell three different times in separate areas of the resort because of the rain and the slippery floors that are throughout the resort.
Stayed 3 nights in Jan 2026

10/10 Excellent

Brianna

Liked: Amenities
Such a great all inclusive for Cancun would 100% come back.
Stayed 4 nights in Jul 2025

10/10 Excellent

Shelonda

Liked: Cleanliness, staff & service, property conditions & facilities
Beach view & location
Stayed 4 nights in Sep 2025

6/10 Okay

Raydel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and beach view. The food needs a major overhaul.
Stayed 4 nights in Oct 2025

10/10 Excellent

shyama

Liked: Cleanliness, property conditions & facilities
I enjoyed my staff overall. Friendly staff very clean. The beach was very close n clean. My only complaint is that the buffet food was not good at all. Not enough variety. No vegan or sugar free options for vegan options. Food did not look or taste good. The restaurant were amazing.
Stayed 7 nights in Dec 2025

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a lot of space in the room, also the bathroom; the hotel is very clean and the food is ok. Reservations in the restaurants are a nightmare, with the app. pool is ok and the beach is great
Stayed 4 nights in Oct 2025

8/10 Good

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good vacation. Alex was awesome getting us on a Chichen Itza excursion. Room keeping was perfect. The place was very clean and kept.
Stayed 4 nights in Aug 2025

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was there to greet us with cold drinks as we got there to check in. Everyone was so kind, the food was amazing, pools were clean and our room had the most beautiful view and was so clean and spacious. We will absolutely go again!
Stayed 1 night in Sep 2025

8/10 Good

SAUL

Liked: Cleanliness, property conditions & facilities
Great location and great service.
Stayed 6 nights in Jun 2025

4/10 Poor

Brandon Wade

Altitude: Checked in on a Sunday. Two minutes after checking in we were told we would be getting a tour. A lady took us to a paper property map, asked about massages, excursions and then what time did we want breakfast 9 or 10? What? For the timeshare. What timeshare? No, not interested. Tried all week to make reservations at the specialty restaurants. Nope. Not available. Went to two restaurants which didn’t require reservations. 1.5 hr wait for both. No thanks. Finally complained and were able to go to the hibachi. Food was fabulous and the cook was amazing! Also the bartender in the Altitude, Jahir is fantastic! Keep in mind, we were there Sunday to Friday.
Stayed 5 nights in Jan 2026

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities
Beyond exceptional service by all staff! Highly recommend this place and such a beautiful stay!
Stayed 4 nights in Jun 2025

4/10 Poor

Natalie

Liked: Cleanliness, staff & service
Disliked: Room comfort
The food options were terrible. We tried all of the options but they were awful. The liquor was not premium even in the areas they should be better in. The staff were wonderful and accommodating.
Stayed 6 nights in Oct 2025

10/10 Excellent

Romulo

Liked: Cleanliness, amenities, property conditions & facilities
All the place is clean and the employees are nice .. the food is good as well. The room in Altitude Krystal is beautiful.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ludimira Fernandes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and it was in the perfect location
Stayed 4 nights in Dec 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, friendly and helpfull staff.
Stayed 5 nights in Mar 2025

10/10 Excellent

tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay . Staff and services was wonderful. Would stay here again
Stayed 3 nights in Mar 2025

10/10 Excellent

Richard Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and venue is amazing definitely my go to resort for Cancun
Stayed 3 nights in Apr 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Altitude was beautiful and the staff was great! Absolutely recommend this hotel.
Stayed 9 nights in Feb 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose the all inclusive and it really is. Including items from the mini bar (where most hotels try to rip you off!) Food, service, location from the beach, and the pool were all perfect. Our concierge was very helpful, and it seems like the staff is always on duty. I wouldn't change a thing about this place and will definitely be returning.
Stayed 3 nights in Jul 2025

10/10 Excellent

Joanna Nayeli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time, the staff was reallly nice and helpful to us, Janer was very helpful with our reservations and Jahir the bartender was super friendly with us. Food was amazing and the ocean view was beautiful! Would definitely stay here again!
Stayed 5 nights in Mar 2025