This is the worst resort I’ve ever stayed at in Cancun. You actually have to take a shuttle to the beach every day, and dinner requires a reservation in advance. If you don’t have one, you’ll have to wait until the restaurant is nearly empty, which usually takes about 3 hours. There’s basically nothing to do at night, and by 10 PM, you’re left with no choice but to go back to your room and sleep. 😪 It couldn’t get any worse.
JinQi
2024 年 12 月入住 4 晚
10/10 超赞
Hui
与配偶出行
2024 年 10 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
very good
Hui
2024 年 10 月入住 4 晚
10/10 超赞
Eduard
2025 年 8 月 1 日
满意:清洁度、员工和服务、住宿条件和设施
Great resort, would love to come back!
Eduard
2025 年 7 月入住 3 晚
10/10 超赞
Stephen
与配偶出行
2025 年 7 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel, staff and amenities were excellent. I would definitely recommend this hotel to my friends and family
Stephen
2025 年 6 月入住 4 晚
10/10 超赞
Tiffany
团体旅客
2025 年 7 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was amazing!!!!
Tiffany
2025 年 7 月入住 1 晚
10/10 超赞
Martin
与配偶出行
2025 年 7 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I really liked the property except for one thing. The beach was not on property . We had to ride on a small shuttle somewhere else if you wanted to go. Once you got there the beach had so much sargassum that you couldn't go in it. no one was cleaning it. There were two pools there that you could use but you had to pay 300 dollars to use them. Not ok if you had paid for an all inclusive package.
Martin
2025 年 7 月入住 5 晚
10/10 超赞
Jada
与家人出行
2025 年 7 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I would like to highly recommend this resort. Everything was amazing! From the food options to the comfort of my room. The hospitality from Experian was even a nice add on!
Jada
2025 年 7 月入住 1 晚
10/10 超赞
Miguel A
与配偶出行, 团体旅客
2025 年 7 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I really liked the property. It was very fun and it was clean. The food was okay but its to be expected. But the service was amazing. I really liked the daily activities. Ceasar in specifically was an amazing entertainer. Overall a great experience for me and my friends
Miguel A
2025 年 7 月入住 7 晚
10/10 超赞
Robert DeShon
团体旅客
2025 年 7 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff were very good at being accommodating.
Robert DeShon
2025 年 7 月入住 4 晚
10/10 超赞
Ryan
与配偶出行
2025 年 7 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was modern style and different than other resorts in a aesthetic.
Ryan
2025 年 7 月入住 3 晚
8/10 还可以
Candice
与配偶出行
2025 年 7 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
New hotel, felt luxury. Not crowded or maybe even at half capacity which was great however after 4:30 food options were limited. Dinner was by reservation, so if you didn’t find one I believe the only option was sandwiches at the cafe. Taco truck only open one night. Buffet restaurant should definitely be open at night. VIP status meant an aggressive selling pitch meeting. Was told 1.5 hours but ended up taking up about 2.5 of our day. Beach club was okay.
Candice
2025 年 7 月入住 3 晚
10/10 超赞
Cheyenne
2025 年 7 月 26 日
Great food!
Cheyenne
2025 年 7 月入住 2 晚
10/10 超赞
fredniki
与配偶出行
2025 年 7 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Customer service was exceptional.
fredniki
2025 年 7 月入住 3 晚
10/10 超赞
Maria Marcelina Aguas
与配偶出行
2025 年 7 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
First time here and everything was amazing from check-in to check-out!! Amazing staff, amenities, and food options!
Maria Marcelina Aguas
2025 年 7 月入住 3 晚
10/10 超赞
Jennifer
与配偶出行
2025 年 7 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The best all inclusive resort!! Amazing staff, dining options, aesthetics, pool temperature, and beyond more! Will stay here next time I visit.
Jennifer
2025 年 7 月入住 5 晚
10/10 超赞
Keyla
与配偶出行
2025 年 7 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had an amazing experience with amazing stuff.
Keyla
2025 年 7 月入住 4 晚
8/10 还可以
Ryan
2025 年 7 月 25 日
满意:清洁度、员工和服务、住宿条件和设施
It was a wonderful time, was a unique resort and had great food. However it was half finished! Don’t get me wrong the finished portion is nice but it would have been nice to know before arriving and seeing more than half of the resort is inaccessible and under construction. No construction noises and had 0 impact on my stay, just wanted to mention it. The beach club was relaxing and also had good food. But we upgraded to the vanity club and they would still charge you $80 per chair at the beach club for the top area behind the two pools, should be included in my opinion. Also would have liked for the bars and beach club to be open later, 6pm seems too early to close the swim up bars. There was bars open late bu
Ryan
2025 年 7 月入住 4 晚
10/10 超赞
Jocelene
与配偶出行
2025 年 7 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
amazingggg
Jocelene
2025 年 7 月入住 5 晚
10/10 超赞
Carlota
与配偶出行
2025 年 7 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Me encanto
Carlota
2025 年 7 月入住 4 晚
10/10 超赞
Harman
团体旅客
2025 年 7 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
All good
Harman
2025 年 7 月入住 3 晚
10/10 超赞
Karla
2025 年 7 月 24 日
满意:清洁度、员工和服务、住宿条件和设施
Super
Karla
2025 年 7 月入住 1 晚
10/10 超赞
Fannie
与配偶出行
2025 年 7 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great resort! It has many options for activities. Rooftop pool was my favorite.
Fannie
2025 年 7 月入住 3 晚
10/10 超赞
Mathew
与配偶出行
2025 年 7 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I loved the property so much. It was very aesthetic and a relaxing time for our honeymoon. We upgraded and got a beautiful corner suite with both Bay and Golf view. We also were able to use the rooftop pool which had amazing views. The staff were very friendly and ready to help. I also really loved the private beach. Even though there was seaweed on the beach (which I knew before booking) I still loved it as there were pools. The views from there was incredible. We loved all the restaurants and the ease of using the app to book reservations and find information. The Hyatt always has the best architecture!
Mathew
2025 年 7 月入住 3 晚
2/10 糟糕
Rody Fady
2025 年 7 月 23 日
满意:清洁度
不满意:住宿条件和设施,员工和服务
The staff will try to scam you into upgrading you room so you can use the rooftop pool, it’s not included in the package, they’re very rude and unprofessional, paid 300 extra to use it and it turned out we didn’t even need to but still got charged the extra money, I wouldn’t wanna go there again