Dear Ms. Stella;Thank you for choosing Moon Palace Cancun, we are sorry to learn that we did not meet your expectations, you can be sure that your comments are very important to us, we remain at your service.Cordially,

Dear Jin, we are glad to know that you were able to fully enjoy all the excellent attention and service provided by our amazing staff. We look forward to welcoming you again. Sincerely,

Hello Vikram,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your 4/5 ratings. It was a pleasure hosting your stay and we hope to welcome you back.Sincerely

Hello Jesus,Amazing!Thank you for sharing your feedback.We are glad to hear it was a great experience, and we cant wait to welcome you back.Best Regards

Hello Naeem,Thank you for sharing your 4/5 ratings. We do hope you had a fulfilling experience and we hope to welcome you back.Sincerely

Dear Henrique,Amazing!Thank you for choosing to vacation here with us. We are delighted you have share your feedback , and highlighted the outstanding service we provide. It has been our pleasure hosting your stay and we look forward to welcome you back.Sincerely

Salve MAURICIO VOLTAMAD,Eccellente!Siamo lieti che abbia condiviso la sua recensione, e siamo ancora più felici di sapere che tutto è andato bene. È stato un piacere partecipare a questa esperienza e non vediamo l'ora di darvi il benvenuto di nuovo.Cordiali saluti

Hola Salvadora,Gracias por elegir vacacionar con nosotros aquí en Moon Palace Cancún. Estamos encantados de saber que apreció el tratamiento VIP. Fue un placer hospedar su estancia y esperamos su próxima visita.Saludos cordiales

Dear Katherine,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate your valuable feedback from your recent stay. We are happy to hear it was a good stay, so too we appreciate your recommendations. Kindly note that guest can leave the resort to their desire. We do not confine anyone to staying on property, though they leave at their own risk. Kindly note that we do have excursions that included shopping should one wants to do a little local shopping.It was a pleasure having you here and we look forward to welcome you back.Sincerely

Dear Miguel,Fantastic!Thank you for sharing your feedback. We are happy to have been apart of this experience. It was our pleasure hosting your stay and we look forward to welcome you back.Kindest Regards

Querido Federico,Gracias por elegir pasar sus vacaciones con nosotros aquí en Moon Palace Cancún. Apreciamos sus valiosos comentarios sobre su reciente estancia. Nos alegra saber que el personal fue excepcional y le brindó un servicio sobresaliente. Los felicitaremos a todos por su gran trabajo. Fue un placer tenerlo aquí y esperamos darle la bienvenida de nuevo.Atentamente

Hola Fernando,Agradecemos tus comentarios sobre tu reciente estancia. Fue un placer tenerle de vacaciones con nosotros, y nos alegra saber que fue una estancia excelente. Sin embargo, lamentamos oír que el personal de ventas era difícil de escapar. Esperamos que no haya sido un inconveniente. También hemos compartido sus comentarios con el equipo, para que puedan ser más considerados con nuestros valiosos huéspedes.Esperamos volver a darle la bienvenida.Saludos cordiales

Dear Sherry,Fantastic!We appreciate you sharing your review to tell us about your wonderful experience here. We are glad to receive your feedback tell us about your stay, and to learn we have met your expectations. We are sorry to hear that you were not pleased with the initial room , however upgraded for a better experience. It was a pleasure hosting your vacation, and we look forward to your next stay.Sincerely

Querida Dulce,Gracias por elegir pasar sus vacaciones con nosotros. Apreciamos que comparta su opinión para contarnos sobre su estancia. Sentimos que se haya puesto enferma, pero esperamos que se haya recuperado completamente. Estamos muy contentos de saber que tuvo un tiempo maravilloso, especialmente con el personal cálido y amable y el servicio agradable que proporcionaron. Esperamos poder darle la bienvenida de nuevo.Atentamente

Hello Kim E,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate your valuable feedback from your stay. We welcome your suggestions , and have shared them with the respective department.It was a pleasure hosting your stay and we do hope to welcome you back.Sincerely

Dear Om,Thank you for choosing to vacation here with us at Moon Palace Cancun. We appreciate your valuable feedback from your recent stay. We are sorry if you were inconvenience moving around with a stroller. I have shared your feedback with the team to inform them of your experience. We have noted too your feedback on vegetarian options.We do hope outside of these, you had a wonderful time. We hope to welcome you back to an even better experience.Best Regards

Dear Yehia,Thank you for sharing your 5 stars ratings. We do appreciate your feedback, we hope you had a good experience and we hope to welcome you back.Sincerely

Hola Eduardo,Gracias por elegir pasar sus vacaciones aquí con nosotros. Le agradecemos que comparta su recomendación. Fue un placer acoger su estancia, y esperamos poder darle la bienvenida de nuevo.Atentamente

Dear Patricia Lynn,Thank you for choosing yo vacation with us here at Moon Palace Cancun. We would like to thank you for sharing your ratings. We do however would like to here more about your experience and how we could have created a more memorable experience for you. We are therefore inviting you to write to us and tell us more about your stay. We look forward to hearing from you.Sincerely

Dear Miguel,Thank you for choosing to vacation with us here at Moon Palace Cancun. We are happy to hear you like the facility and appreciated the wonderful service. It was a pleasure having you here and we hope to welcome you back.Sincerely

Dear Maereaner,Thank you for taking the time to share your valuable feedback. We have noted your feedback and shared it with the relevant department. We would sincerely like to apologize for any inconveniences caused during your stay. We following up with your feedback to improve the experience for all our valued guests.Sincerely

Dear Richard,Thank you for choosing to vacation here with us at Moon Palace Cancun. We appreciate you sharing your feedback on your recent stay. We are grateful that you have share your valuable feedback with your likes and dissatisfaction with us. We have noted same and shared with the respective department for their knowledge and attention. We do apologize for any inconveniences that may have resulted. It was our pleasure welcoming you to our resort and we do hope we can welcome you back for a greater experience.Sincerely

Hello Sheela,Thank you for entrusting us to cater to your vacation needs. We are happy to receive your 5/5 ratings and your valuable comment. It was a pleasure having you here and we look forward to welcome you back.Sincerely

Dear Kayla,Thank you for choosing to vacation with us here at Moon Palace Cancun.We appreciate you taking the time to tell us about your experience. We sincerely apologize and do hope that that was not significant inconveniences as a result. Kindly not I have shared your feedback with the team to inform then of your experience and to do the necessary follow up. We do hope we can welcome you back for a more fulfilling stay.Sincerely

Dear Eric,Thank you for choosing to vacation here with us. We are delighted that you have shared your 5/5 ratings and told us about your experience.We are sorry to hear that the sales presentation was your only offset. We sincerely apologize for this, and in an effort to create a memorable experience for all, I have shared your feedback with the relevant department.Sincerely

Dear Bianca,Thank you for taking the time to share your feedback on your recent stay. It was our pleasure hosting you and meeting your expectations. We are honored to to be apart of you vacation and to provide a fulfilling stay. We look forward to your next visit.Sincerely

Hello Louis,Awesome!Thank you for sharing your feedback from your recent stay. We are happy to have met your expectations and to have been apart of the magical stay.We do look forward to welcoming you back.Best Regards

Dear Cynthia,Thank you for finally choosing to vacation with us and choosing to experience The Palace life. We are happy to hear that it was a fantastic experience, and your expectations were met with the addition of the warm and friendly service. We are happy to have had you here with us and we are delighted to hear how much you appreciate golfing and the advantage of using your resort credits. Thank you again for choosing to vacation with us and we are looking forward to welcome you back.Best Regards

Dear Juan,Fantastic!We are delighted to receive you 5/5 RATINGS. We are happy to hear the staff made your stay exceptional. It was a pleasure been apart of the memorable stay, and we cant wait to welcome you back.Sincerely

Dear Dhvani,Thank you for choosing to vacation with us here at Moon Palace Cancun. We are please that you have shared your valuable feedback with us. We are sorry to hear your expectations were not fully met. Most restaurants do close at 11 pm, but just, FYI, who do have 24 room service, and the coffee shop that is also 24 hours. It was our pleasure having you here with us and we look forward to welcome you back.Sincerely

Hello Rahdeep,Thank you for sharing your 5 stars ratings. We appreciate your feedback, and we hope you had a marvelous time. It was a pleasure hosting your stay and we hope to welcome you back.Sincerely

Dear Sathya,Thank you for entrusting Moon Palace Cancun to cater to your vacation needs. We are happy to hear your expectations were met, with the outstanding and exceptional service so too the many activities options. It was a pleasure hosting your stay and we look forward to welcome you back.Best Regards

Estimado Alejandro,Gracias por elegir pasar sus vacaciones con nosotros aquí en Moon Palace Cancún. Estamos encantados de haberle tenido aquí con nosotros. Apreciamos que se haya tomado el tiempo para compartir su experiencia. Lamentamos saber que hubo un retraso en la entrega de su habitación. Nos disculpamos sinceramente y esperamos que no hubo inconvenientes como resultado. Tenga en cuenta que he compartido su comentario con el departamento correspondiente para informarles de su experiencia y trabajar para ofrecer la mejor experiencia para ustedes nuestros valiosos huéspedes. Esperamos poder darle la bienvenida de nuevo para una estancia más satisfactoria.Saludos cordiales

Hello Anthony,Thank you for taking the time to share your ratings. We would like to hear more about your experience, and how we could have made it outstanding. We are inviting you to write to us and tell us about your experience. We look forward to hearing from you.Best Regards

Hello Kimberly,Thank you for choosing to vacation here with us at Moon Palace Cancun. We appreciate you taking the time to share your ratings from you stay. We would like to hear more about your stay, in order for us to improve our service. We are inviting you to write to us and tell us about your experience. We look forward to hearing from you.Sincerely

Hola Carlos,Gracias por elegir vacacionar con nosotros aqui en Moon Palace Cancun. Apreciamos que comparta sus excelentes comentarios y su recomendación. Estamos encantados de haber sido anfitriones de sus vacaciones y esperamos darle la bienvenida de nuevo.Atentamente

Hola Saul,Le agradecemos que comparta sus valoraciones de 4/5. Esperamos que haya tenido una magnífica estancia y esperamos darle la bienvenida de nuevo.Atentamente

Dear Anthony,Thank you for sharing you 5/5 ratings. We do hope you had a fantastic time and we look forward to having you back.Best Regards

Dear Tanay,We appreciate you sharing your 5/5 ratings. We do hope you had a wonderful stay. It was a pleasure hosting you stay and we look forward to welcome you back.Best Regards

Dear Davinder,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to sharing your feedback form your stay.. We are sorry to hear your expectation were not met. Frequent cleans and refreshing are done , and we are sorry to hear about your perception of bad smell and the tap water. I have shared your feedback with respective department to to inform them of your experience and to follow up with your complaint. I do hope we can welcome you back for more fulfilling stay.Sincerely

Dear Alexis,We appreciate you taking the time to share your 5/5 ratings. It was a pleasure hosting your stay and we look forward to having you again.Best Regards

Hello Liliana,Thank you for sharing your 5 stars ratings. We do hope you had a fantastic time and we look forward to welcome you back.Sincerely

Dear Stephanie,Thank you for taking the time to share your review about your recent stay. We are sorry to hear about your dissatisfaction relating to the beach. In all honesty, this is by no fault of ours and nothing we can do to resolve this.We are however glad to hear that staff and the quality of service sufficed this. We will commend Olivia and Ramon for their outstand contribution to your stay. It was a pleasure having you here and we hope to welcome you back soon.Best Regards

Hello Alyssa,Thank you for sharing your 5 stars ratings and your valuable comment. We are delighted to your expectations were met, you like the fact that there was something for everyone. It was great having you vacation with us and we would like to welcome you back.Best Regards

Hello Felipe De Jesus,Awesome!We are delighted to hear we have met your expectations. We are happy you choose to vacation here with us. It was a pleasure having you and we cant wait to welcome you back!Kindest Regards

Dear Zeinab,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to share your valuable feedback. First I would like to sincerely apologize for any inconveniences that may have resulted from this.- We have shared your review with the respective department for a follow up to your feedback. We do hope based on our follow up we can welcome you back for a more fulfilling experience.Sincerely

Dear Michael,Amazing!We would like to say, "thank you" for sharing your feedback from your fantastic and fulfilling stay. We are glad to have hosted your vacation, and we look forward to welcome you back next year.Sincerely

Dear Meena,Thank you for sharing your ratings. We would like to hear more about your experience, and ways we could have made it better. We are inviting you to write to us and tell us about your stay. We look forward to hearing from you.Best Regards