Outdoor wedding area

Reviews of Wyndham Grand Cancun All Inclusive Resort & Villas

4 out of 5
Wyndham Grand Cancun All Inclusive Resort & Villas
Blvd. Kukulkan, L-48 KM. 16.5 M.53, Cancun, QROO

Reviews

8.2

Very good

Rating 10 - Excellent. 1405 out of 2803 reviews" "
Rating 8 - Good. 726 out of 2803 reviews" "
Rating 6 - Okay. 341 out of 2803 reviews" "
Rating 4 - Poor. 180 out of 2803 reviews" "
Rating 2 - Terrible. 151 out of 2803 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 5 nights in May 2024

10/10 Excellent

Ediesky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay on vacation
Stayed 3 nights in May 2024

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time staying here, and for a reason! This hotel is truly a vacation! The staff is wonderful, the dining options are great, the sushi bar is incredible, the ocean view is beautiful, and we had no trouble getting Palapas with plenty of shade with chairs on the beach; totally included for no extra charge. The drinks are yummy, loved that Corona was on draft! Again, the staff is just incredible and make the stay truly so enjoyable. Will always stay here on our trips to Cancun!
Stayed 5 nights in May 2024

2/10 Terrible

Zissy L

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC wasn’t working even tho we called 3 times to come fix it and they never came they stole my cell Phone and other belongings do not stay here
Stayed 3 nights in May 2024

10/10 Excellent

Kiara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved this resort.
Stayed 3 nights in May 2024

8/10 Good

Eman, cypress

Travelled with family
Liked: Cleanliness, staff & service
People and room were amazing
Stayed 7 nights in May 2024

10/10 Excellent

Teodora Reyes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place with lots of food choices. Our room is very nice with a view facing the pool and ocean.
Stayed 5 nights in May 2024

8/10 Good

Sameer, Bothell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great buffet and food stalls in all inclusive hotel. Great stay for family with kids. Many pools, and drinks available close to ocean too. Room were cleaned properly daily.
Stayed 5 nights in Mar 2024

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous place
Stayed 4 nights in May 2024

10/10 Excellent

Vikas

Stayed 4 nights in May 2024

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities
All around great property!!
Stayed 4 nights in May 2024

8/10 Good

Robin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shows every evening. Sushi bar by the ocean. Hot tub with a swim up bar right on the beach. They also have a great workout room with a spa.
Stayed 6 nights in May 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness
The ice cream was a problem every day , no ice cream until 1 pm and just in the little cafeteria, restaurant no ice cream , the food in the buffet bar always could , I imagine the heat for the keep food hot on the bar Doesnt work
Stayed 5 nights in May 2024

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, as it is the service. We found no hidden catches and had a great time.
Stayed 3 nights in May 2024

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, property conditions & facilities
Todo excelente
Stayed 5 nights in May 2024

4/10 Poor

Khalilullah

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
Very limited options here and they prioritize people who rent the beds over you, saw people in the beds order a snack and it was fine but if you aren’t in a bed don’t expect to order a small snack to your chair outside. Food was meh. Had to wait 1 hour for my food at da vinci and they weren’t busy. A lot of “Coco Bongo” sales people walking around and I don’t think they understand what no means.
Stayed 5 nights in May 2024

10/10 Excellent

Robin Rena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So we were celebrating our honeymoon so it was beautiful view and friendly workers. Gave us activitys. that was exciting and amazing good deal to. The ride from airport to get to hotel wasn't good at all. The rental fell through so we waited a hour to find a way to hotel . Out plan ride home was upsetting but they did reassign us which was reassuring. Do to us never travel out of the state I was upset crying ready to see my kids.
Stayed 4 nights in May 2024

10/10 Excellent

Juanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay , food is great, staff was nice and respectful
Stayed 3 nights in Apr 2024

10/10 Excellent

Jose

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredible
Stayed 3 nights in May 2024

10/10 Excellent

Mizuki

Liked: Cleanliness, staff & service, property conditions & facilities
We had really fun here! Actually this was the first time to come resort place for us but we really glad to stay here! Everyone is so nice, we were able to choose food from various restaurants, the bartender was also amazing. I strongly recommend you to come here for your vacation! You’ll have so much fun and I’ll definitely come back here!
Stayed 4 nights in May 2024

10/10 Excellent

Leandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y muy sabrosa toda la comida

10/10 Excellent

Amauris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and facilities.
Stayed 3 nights in May 2024

10/10 Excellent

Sergii

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars Like
Stayed 8 nights in Apr 2024

10/10 Excellent

Lea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently stayed here with my boyfriend. Front desk and wait staff all spoke English. Security is tight when arriving on the premises, security verifies your reservation before allowing you on site. Several pools (family and adult pools), private beach with security presence protecting patrons and keeping uninvited guests out. Our bellman Carlos was pleasant and attentive. We were given the wrong room keys but he helped us correcting the issue and getting us in the correct room. There were several restaurants to eat at. Lunch time sushi was delicious, Enrique and Miguel were hard at work keeping up with the demand and still had great customer service. We enjoyed the breakfast buffet at La Vista, less people. My boyfriend enjoyed the Brazilian Steakhouse. I did go to the spa for a massage, my masseuse Valarie was skilled and professional. My boyfriend enjoyed playing volleyball at the pool with other guests and entertainment staff. Overall great stay.
Stayed 2 nights in May 2024

10/10 Excellent

Victor Julio Martinez del, MIAMI

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the pool staf, Luis, Jesus, paola and the rest 💪 those guys are amaizing...
Stayed 3 nights in May 2024

4/10 Poor

Nadine

Travelled with partner
Disliked: Property conditions & facilities
this was by far the most expensive worst vacation I’ve experienced. this place is far from a “resort” more like an episode of survivor. My room was half way clean. 4 days there and experienced: no running water, no i fridge didn’t work, no restocking of water, no toilet paper and no working cable. customer service is not a priority. staff around the pool were helpful. other than that, travelers are on their own. never again will I ever consider this “resort” as an option for a vacation. LOUSY experience.
Stayed 4 nights in May 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
This was a last minute getaway and we were so satisfied. We booked through expedia so we had a VIP check in with champagne and a free upgrade to an Oceanview room. Lobby bar is only open til 11pm which was weird. To get the top shelf liquor you had to be privilege category. We were not, but we brought our own and added to their mixed drinks. Mini fridge had Corona with coke, Fanta and water. Robes to use in the rooms. Bed was firm. Water pressure was great in the shower but weak at the sink. Room service was excellent. There was a minimal fee per call. We ate at the Brazilian restaurant twice and the sushi bar 3 times....they were that good! Italian and seafood restaurants were good as well. Only ate breakfast at the buffet. Brioche French toast and omelets were our favorite. Ask your server for bacon. The beach was clear most days but the water was rough. A lot of erosion on half of the beach and large slabs of rock are exposed. So we lived in the pool. Plenty of chairs. Bring your own float and they will blow it up in the beach gift shop. Service around the lower pool was very lacking and yes we are tippers. Bring insulated tumblers to keep drinks cold. Pools close at 8. Nightly shows were laughable. No back drops or ambiance in the theater. Just a plain stage. Casino night and karaoke night were the only fun events. We never stayed up long enough to visit the disco but it opens at 11. Visited the spa for a couples massage and it was minimal. We were expecting areas
Stayed 4 nights in May 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 4 nights in May 2024

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wyndham Grand Cancun All Inclusive Resort and Villas was clean, the restaurants had great food, the beach and pool areas were clean, the staff was friendly and attentive. The only issue was the room refrigerator didn't get very cold, however the refrigerator issue did not take anything away from this great resort! We definitely will be returning for many more visits! Thanks Wyndham Grand!
Stayed 6 nights in May 2024

10/10 Excellent

Johane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had amazing stuff
Stayed 7 nights in May 2024
Response from Wyndham Grand Cancún on 10 May 2024
Dear JohaneThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Best regads

10/10 Excellent

Jose De Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Activities are too far away
Stayed 5 nights in May 2024
Response from Wyndham Grand Cancún on 10 May 2024
Thank you Jose for taking the time to tell us about your experience at Wyndham Gran Cancun.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time!
Stayed 5 nights in Apr 2024
Response from Wyndham Grand Cancún on 10 May 2024
Dear CrystalThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Best regards

2/10 Terrible

Ghadeer

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Yy
Stayed 3 nights in May 2024
Response from Wyndham Grand Cancún on 6 May 2024
Dear GhadeerThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Sincerely

10/10 Excellent

Jalen

Travelled with partner
Convenience
Stayed 3 nights in May 2024
Response from Daniel P on 6 May 2024
Thank you for sharing your feedback with us! We're delighted to hear that you found our hotel convenient and worthy of a perfect 5-star rating. Providing convenience and comfort to our guests is our top priority, and we're thrilled that we could meet your expectations. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!Warm regards,

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 6 nights in Apr 2024
Response from Daniel P on 6 May 2024
Hi Raul,Thank you for taking the time to share your feedback with us! We're delighted to hear that you experienced good service during your stay and awarded us a perfect 5-star rating. Providing excellent service is at the heart of everything we do, and we're thrilled to have met your expectations. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out. We look forward to welcoming you back for another memorable stay!Warm regards,

10/10 Excellent

JIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good!
Stayed 3 nights in Apr 2024
Response from Daniel P on 6 May 2024
Hi Jin,Thank you for your wonderful feedback and for awarding us a perfect 5-star rating! We're thrilled to hear that you had a good experience during your stay. Your satisfaction is our utmost priority, and we're grateful for the opportunity to have served you. Should you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm regards,

10/10 Excellent

Shirin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are too nice and the food is great!
Stayed 4 nights in Apr 2024
Response from Daniel P on 6 May 2024
Hi Shirin,Thank you so much for your glowing review! We're thrilled to hear that you found our staff to be exceptionally friendly and enjoyed the delicious food. Providing exceptional service and culinary experiences is what we strive for, and we're delighted to have met your expectations. We can't wait to welcome you back for another wonderful experience!Warm regards,

8/10 Good

Mai

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The number of pools was great. The kid zone and pool area was nice. Did not like that there is no buffet option for lunch. The dinner buffet lacked flavorful options.
Stayed 3 nights in Apr 2024
Response from Wyndham Grand Cancún on 6 May 2024
Dear MaiThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Grand, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely

10/10 Excellent

Aisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the resort is really good. The wifi is a bit choppy but works great in the lobby and if you are staying in the main building. The entertainment is great and the beach is awesome!
Stayed 8 nights in Apr 2024
Response from Daniel P on 6 May 2024
Hi Aisha,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the culinary delights at our resort! We've noted your feedback regarding the wifi, and we'll work diligently to improve its consistency throughout the property. It's great to know that you found our entertainment offerings enjoyable and that you had a fantastic time at our awesome beach! We look forward to welcoming you back for another memorable experience soon!Regards

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Wyndham Grand Cancún on 6 May 2024
Dear MichaelThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas.Sincerely

6/10 Okay

stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is not very friendly, I felt ignored many times, breakfast wasn't that good, piña restaurant is the only one that's great.
Stayed 5 nights in Apr 2024
Response from Wyndham Grand Cancún on 6 May 2024
Dear StephanieThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Grand, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely

10/10 Excellent

Rajib

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time here. Excellent service
Stayed 3 nights in Apr 2024
Response from Wyndham Grand Cancún on 6 May 2024
Dear RajibThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely

10/10 Excellent

Pietroantonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Daniel P on 6 May 2024
Hi Pietroantonio,Thank you for taking the time to rate our service with 5 stars! Your positive feedback is truly appreciated and motivates us to maintain the highest standards. If you ever have any questions or need assistance, please don't hesitate to contact us. We're here to ensure your experience remains exceptional.Warm regards,

10/10 Excellent

Rogelio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort! I came here with the wife and two kids ( one year old and two year old) great food! Great pools! And great beach area. The service was great. Highly recommend! Thanks to Oliver and Adal who took care of our family while we rented a cabana at the beach and pool. Great kids area as well!
Stayed 3 nights in Apr 2024
Response from Daniel P on 6 May 2024
Hi Rogelio,Thank you so much for your glowing review! We're delighted to hear that you and your family had an amazing time at our resort. It's fantastic to know that you enjoyed the great food, pools, and beach area. We're thrilled that our service met your expectations and that Oliver and Adal provided excellent care for your family during your cabana rental experience. We'll be sure to pass along your appreciation to them. We're also pleased that you found our kids' area to be great! Your recommendation means the world to us, and we can't wait to welcome you all back for another wonderful stay in the future.Warm regards,

2/10 Terrible

Paris

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The ceiling was leaking in the middle of the night my spouse slipped in it and hurt her self all they did is make us sign something saying she was ok and didn’t offer any compensation if she had broken a bone or anything they wouldn’t not of cared she had lots of bruises and a swollen knee
Stayed 2 nights in Apr 2024
Response from Daniel P on 6 May 2024
Hi Paris,We're deeply sorry to hear about the incident that occurred during your stay with us. The safety and well-being of our guests are of the utmost importance to us, and we take incidents like this very seriously. We apologize for any discomfort or inconvenience this may have caused you and your spouse.Please know that your feedback is invaluable to us, and we will use it to improve our procedures and ensure that incidents like this are handled with the utmost care and attention in the future.Regards

8/10 Good

Somang Daniel

Stayed 4 nights in Apr 2024
Response from Wyndham Grand Cancún on 6 May 2024
Dear DanielThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. Sincerely

8/10 Good

joude alrajeb

Travelled with family
Liked: Cleanliness, amenities
It's a really nice calm property and perfect for families
Stayed 7 nights in Apr 2024

10/10 Excellent

Karunaagaran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at this exquisite resort, and I can't stop raving about it! From the moment we arrived, the staff made us feel like royalty with their warm hospitality and genuine friendliness. The food was not only delicious but also offered a fantastic variety to suit every taste bud. The highlight for me was definitely the pool area and beach. Both were impeccably maintained, providing a picturesque backdrop for relaxation and enjoyment. The beauty of the surroundings truly exceeded my expectations. Our villa was a haven of luxury, boasting stunning décor and all the amenities one could ask for. It was evident that attention to detail was a top priority, making our stay even more memorable. Overall, our experience was nothing short of exceptional. I can't wait to return and create more wonderful memories at this paradise on earth.
Stayed 3 nights in Apr 2024
Response from Daniel P on 6 May 2024
Hi Karunaagaran,Thank you so much for your glowing review! We're absolutely delighted to hear that your recent stay at our resort was nothing short of exceptional. It's heartwarming to know that you felt like royalty from the moment you arrived, and we're thrilled that our staff's warm hospitality and genuine friendliness contributed to making your experience memorable. We're delighted that you enjoyed the delicious and diverse food offerings, as well as the impeccably maintained pool area and beach, which provided a picturesque backdrop for relaxation and enjoyment. Your compliments about our villa and its stunning décor, as well as the attention to detail, truly warm our hearts. We're honored that we could exceed your expectations, and we can't wait to welcome you back to create even more wonderful memories at our paradise on earth. Until then, we wish you all the best!Warm regards,