The location is good as it is directly linked to the mall. The overall service is average in all areas except the restaurant! You will get angry at the early morning during queuing up for the breakfast buffet. The receptionists (one tall & thin and the other is a bit fat) of the restaurant are always in very bad temper and not polite. We have stayed here for 6 days and observed that they have made all different countries guests get angry before settling down the table. I think they are not enjoying their job but please don't transfer their temper to the guests who are enjoying the vacations and we are not their criminals!
Please provide a customer service training to them as this is a five star hotel.
真實旅客
於 2019 年 8 月住了 6 晚
10/10 優異
C.f.
2017年7月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very nice acommandation!
We have great time here. Location is perfect.
C.f.
於 2017 年 6 月住了 1 晚
6/10 一般
YC (Hong Kong)
2017年1月5日
讚好:職員與服務、住宿狀況和客房舒適度
Nice hotel but money stolen in my room
The room is comfy and everything is good. But in the last night of stay, after I went breakfast in the hotel, money inside my purse which left in bed was stolen. The security manager said they will investigate, however they didn't follow up after I checked out. It was really unacceptable and disappointed while I was paying over USD300 per night to stay in a 5-star hotel.
YC
10/10 優異
Uma
家人同遊
2024年4月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is an amazing property and being on the waterfront it’s such a safe location. So many. Are and restaurants from just a stones throw away.
The hotel itself is absolutely amazing and so clean. The rooms are so clean and luxurious. I’d definitely recommend this hotel.
Uma
於 2024 年 2 月住了 1 晚
10/10 優異
deborah
2024年4月8日
讚好:整潔度、職員與服務和住宿狀況
.
deborah
於 2024 年 4 月住了 2 晚
10/10 優異
MARTINA (kitchener)
2024年4月5日
讚好:整潔度、職員與服務和住宿狀況
MARTINA
於 2024 年 4 月住了 1 晚
10/10 優異
Thomas
伴侶同遊
2024年3月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful location and wonderful staff. Clean and safe. Would stay again if we return to Cale Town.
Thomas
於 2024 年 2 月住了 7 晚
10/10 優異
BENEDICT
家人同遊
2024年3月21日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent location. The hotel is connected to the mall. Good breakfast with different food choices.
BENEDICT
於 2024 年 3 月住了 1 晚
8/10 不錯
Chris
伴侶同遊
2024年3月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent location and facilities
Whilst the ambiance and surrounds are wonderful, some aspects in rooms could do with modernising eg Showers & IT points