Caribbean Islands Spa Hotel

" The resort / hotel was well kept and the staff was great & the boat to the private island was convenient (go early to secure a shaded hut / chairs). If I had to leave a few critiques or suggestions on improvements, I would say the pool area where we stayed was a bit small and the check in process / customer service was a bit slow. Also, if you wished to use the gym you had to go to their other resort across the road. Shops are very close and some very good restaurants were within walking distance (felt very safe). "

"Maids were very kind and helpful, alongside the mini bar refillers. Really recommend the suite over the normal rooms, was very spacious and luxurious. Pools were clean, plenty of activities to go around. Would absolutely recommend for anyone! 10/10 experience!! We riu loved it "

"Yes... the ocean is visible you have to be specific that you want a Ocean room... the rooms are clean but the rooms need to be updated but over All it was a good experience "

"We had a very enjoyable stay at Excellence El Carmen and would rate it 4 out of 5 stars. The resort has a great atmosphere and feels very private and relaxing. We stayed in a Junior Suite with a private pool. The room was spacious and comfortable, though housekeeping could improve attention to detail. Some surfaces were dusty and the floor could have been cleaned more thoroughly. Service was mostly excellent. The waitstaff were consistently friendly and attentive. The hotel management also stood out — they followed up after room service deliveries and were very caring when my wife wasn’t feeling well one day. The only exception was the staff assigning tables at some restaurants, who sometimes seemed uninterested. Food quality was generally good, though not outstanding by European standards. Our favorite restaurant was The Flavor Market (Spanish cuisine). The Lobster House was the only real disappointment — especially for seafood lovers from Maryland. The beach is excellent and the dedicated Excellence Club area is a great feature. However, the hotel should ensure there are enough well-maintained beach loungers available so guests don’t feel the need to reserve them early in the morning. Overall, a fantastic resort experience with a beautiful beach and friendly staff. We would definitely consider coming back."

"This property was amazing in all regards. The service, room design and finishings, quality of food and drinks throughout entire hotel were great. The hotel provided a room upgrade so it made my 40th birthday even more special. Having access to the other hotels and amenities was icing on the cake! Will be back with our kids. "

"Excellent property. Water rough on that area of condado beach but still beatiful and well appointed"

"Clean room but bathroom could be better"

"Pool was good, had to reserve a chair fairly Early in the Morning in order to get one. Food was excellent and staff were incredible"

"The pools were very enjoyable, sometimes it was hard to find spots on the chairs that weren’t all ready claimed. Our room didn’t have a ocean view but it was secluded and able to use our jet tub "