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巴斯蒂安豪華酒店的評價

4.5 out of 5
巴斯蒂安豪華酒店
Calle del Sargento No. 6-87, Cartagena, Bolivar

評價

9.6

完美

10 分評分，優異；868 則評價中有 706 則" "
8 分評分，不錯；868 則評價中有 117 則" "
6 分評分，一般；868 則評價中有 24 則" "
4 分評分，欠佳；868 則評價中有 11 則" "
2 分評分，很差；868 則評價中有 10 則" "

9.6/10 

整潔度

9.6/10 

職員與服務

9.2/10 

設施服務

9.6/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Lawrence

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent property and all employees are friendly and helpful
於 2024 年 4 月住了 4 晚

10/10 優異

Juanita

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel
於 2024 年 5 月住了 1 晚

10/10 優異

Joseph

讚好：整潔度、設施服務和住宿狀況
The Bastion Hotel is a 10 in every category: property, location, service most important its people and the service attentiveness they provide at all times. Will recommend and definitely go back to stay with them.
於 2024 年 4 月住了 6 晚

10/10 優異

Todd

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great place! Need not leave property!
於 2024 年 2 月住了 2 晚
Bastión 於 2024年5月4日的回應
Dear Mr. Todd.Thank you for choosing us and for taking the time to share your experience.We feel very happy to know that you had a wonderful stay and enjoyed every opart of oour beautiful hotel. Your comments are our motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Marianne (Miami)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful property and the restaurant was delicious. Henry was the best waiter and went above and beyond. The staff provided impeccable service. I would definitely return and recommend this hotel to friends. The rooftop pool was an oasis, a real treat from the heat of Cartagena. Loved it!
於 2024 年 4 月住了 1 晚
Bastión 於 2024年4月28日的回應
Dear Mrs. Marianne.Thank you for choosing us and for sharing your experience with this community.For us the most important is the entire satisfaction of all our guests, for this reason we feel really happy to read such amazing review about your experience in our hotel, and to know that our customer service met all your expectations and went beyond to make your stay as especial as it was, it really is very motivating for us.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Jorge

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente servicio del personal, siempre están atentos a las necesidades del huesped
於 2024 年 3 月住了 4 晚
Bastión 於 2024年4月28日的回應
Estimado Sr. Jorge.Gracias por preferirnos y por tomarse el tiempo para compartir su experiencia.Para nosotros lo más importante es el bienestar de cada uno de nuestros huéspedes, por esta razón nos hace muy felices haber llenado sus expectativas y que logramos hacer de su visita a la ciudad un experiencia memorable.Esperamos tener el placer de recibirlo en su próxima visita a la ciudad.Cordialmente,Ana María Azicri GómezGerente General

10/10 優異

Ryan (San Juan)

於 2024 年 3 月住了 5 晚
Bastión 於 2024年4月25日的回應
Estimado Sr. Ryan.Gracias por elegirnos y por compartir su experiencia con esta comunidad.Nos llena de mucha felicidad conocer sus apreciaciones y saber que disfrutó su estadía con nosotros. Sus apreciaciones nos motivan a ser mejores cada día.Esperamos tener el placer de recibirlo en su próxima visita a la ciudad.Cordialmente,Ana María Azicri GómezGerente General

10/10 優異

Natalia

讚好：整潔度、職員與服務和住宿狀況
The service was amazing. The restaurant is top tier.
於 2024 年 3 月住了 3 晚
Bastión 於 2024年4月28日的回應
Dear Mrs. Natalia.Thank you for choosing us and for sharing your experience.We feel very happy to know that we met all your expectations and made your stay a memorable one. Your comments are our motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

4/10 欠佳

Carlos

伴侶同遊
讚好：整潔度和住宿狀況
不滿：職員與服務和設施服務
Muy buena ubicacion
於 2024 年 3 月住了 1 晚
Bastión 於 2024年4月10日的回應
Estimado Sr. Carlos.Gracias por elegirnos y por compartir su experiencia.Para todos es motivo de satisfacción saber que la ubicación de nuestro hotel fue de su total agrado y le ayudó a disfrutar de la ciudad. Sus apreciaciones nos motivan a ser mejores.Esperamos que nos brinde la oportunidad de recibirlo en su próxima visita a la ciudad.Cordialmente,Ana María Azicri GómezGerente General

10/10 優異

Alfredo

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel, very friendly and efficient personnel
於 2024 年 3 月住了 1 晚
Bastión 於 2024年4月10日的回應
Dear Mr. Alfredo.Thank you for choosing us and for taking the time to share your experience.We feel very happy to know that you enjoyed our beautiful facilities and oour customer service which made your stay a memorable one. Your comments are our motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Kaylee

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved this hotel! The staff were amazing, loved the rooftop pool. In a super convenient area to restaurants and bars. Very comfortable bed also and perfectly sized room.
於 2024 年 3 月住了 2 晚
Bastión 於 2024年3月18日的回應
Dear Mrs. Kaylee.Thank you for choosing us and for sharing your experience with this community.We feel so happy to know that you enjoyed and loved every part of our beautiful hotel. For the entire team to have the opportunity to know about your experience is what give us the motivation to continue working hard and make people have a memorable experience.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

olga

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel!! Beautiful, well decorated, staff is amazing and ready to help in any need! Rooms are beautiful and spacious, the restaurant on site is spectacular!! We love this boutique hotel!
於 2024 年 2 月住了 2 晚
Bastión 於 2024年2月22日的回應
Dear Mrs. Olga.Thank you for choosing us and for taking the time to share your experience.We feel very happy and proud to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your comments are our biggest motivation to become better and better.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Belinda

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Out of the world!!!!!
Top of the top hotel I cannot describe how the peoples were amazing., services out of the world. Definitely I am going back again
於 2024 年 1 月住了 7 晚
Bastión 於 2024年2月22日的回應
Dear Mrs. Belinda.Thank you for choosing us and for taking the time to share your experience with this community.It is with such joy and happiness that we want to thank you for your amazing comments about your last stay with us. For us the most important is your satisfaction and thats the reason why we will keep giving our best to all our guests in order to make them have a memorable experience.We are looking forard to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Joshua

於 2024 年 1 月住了 7 晚

10/10 優異

Mena

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 3 晚
Bastión 於 2024年2月22日的回應
Dear Guest.Thank you for choosing us and for sharing your experience with this community.It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Leslie j gracz

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Beautiful hotel with friendly staff and a great rooftop bar/pool area to cool off. Bed in room was very comfortable. Small fridge/ mini bar to store bottled water. Breakfast buffet every day was amazing
於 2024 年 1 月住了 5 晚
Bastión 於 2024年1月31日的回應
Dear Mrs. Gracz.Thank you for choosing us and for taking the time to share your experience.We feel very happy to know that you had a wonderful stay and that you enjoyed every part of our beautiful hotel and its services. Your comments are our motivation to become better.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

arvydas

於 2024 年 1 月住了 5 晚

6/10 一般

A

伴侶同遊
讚好：整潔度
不滿：職員與服務
There is a different credit card machine for American cards that most of the staff doesn't know how to use and only works some of the time, my husband thinks it's because they want cash so they make it difficult. Some of the food is okay salads, eggs were good. Don't eat the dairy tastes like it turned they don't refrigerate or chill the milk for coffee and it's 90 degrees out it tastes sour, avoid the beef it tasted like it had been left out gone bad we both spit it out couldn't eat it. There's a hilton next door that was safe to eat at. The shuttle service is just them calling a cab for you, which is risky because they're known to change the rate mid ride better off with an uber. Also pretty sure they water down the vodka my husband had 5 vodka sodas in the sun by the pool didn't feel a thing lol but how do you prove that. The front of the desk speaks English but that's it. And it's an indoor outdoor hotel so you may find a giant lizzard in your room like us. However it's still one of the nicest hotels in cartagena, clean and safe and the massages were great.
於 2024 年 1 月住了 2 晚
Bastión 於 2024年1月31日的回應
Dear Guest.Thank you for choosing us and for sharing your experience.For us the most important is the wellness and the entire satisfaction of all our guests, for this reason we want to thank you for letting us know about your experience because it helps us find those points where our service is affected in order to improve and guarantee memorable experiences to our customers.We look forward to have the opportunity to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

harald

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Was great before, came back and enjoyed again
Have stayed here before and enjoyed it again. Very friendly staff. Great pool on the roof and nice interiors. Not part of an international hotel chain, which gives it more individuality. You definitely need to go to the Mekani Beach Club on Tierra Bomba which is affiliated with the hotel. Relaxed beach-club where you won't be hassled by vendors
於 2024 年 1 月住了 3 晚
Bastión 於 2024年1月31日的回應
Dear Mr. Harald.Thank you for choosing us and for sharing your experience with this community.We feel so happy to know that you enjoyed and loved every part of our beautiful hotel. For the entire team to have the opportunity to know about your experience is what give us the motivation to continue working hard and make people have a memorable experience.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Melissa

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Outstanding stay
Beautiful facilities, ideal location, extraordinary service! Definately staying here again when I return to Cartegena.
於 2024 年 1 月住了 1 晚
Bastión 於 2024年1月31日的回應
Dear Mrs. Melissa.Thank you for choosing us and for sharing your experience with this community.We feel really happy to read such amazing review about your experience in our hotel, and to know that our customer service met all your expectations and went beyond to make your stay as especial as it was, it really is very motivating for us.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Rafael

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Bastión 於 2024年1月31日的回應
Dear Mr. Rafael.Thank you for choosing us and for sharing your experience with this community.It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Paul

於 2024 年 1 月住了 3 晚
Bastión 於 2024年1月31日的回應
Dear Mr. Paul.Thank you for choosing us and for sharing your experience with this community.It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Blanca

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is awesome. It is beautiful, staff is very friendly and professional. They offer a very good breakfast, buffet style and a la carte as well. The pool on the roof top is very nice to relax for a couple of hours or to cool down a bit. We have stayed here 4 times and it never disappoints.
於 2024 年 1 月住了 2 晚
Bastión 於 2024年1月31日的回應
Dear Mrs. Blanca.Thank you for choosing us and for taking the time to share your experience.It is with kindness and joy that we want to thank you for your amazing comments. We feel very happy to know that you enjoyed our services and facilities. Your comments are our motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

8/10 不錯

Duska

於 2023 年 12 月住了 2 晚
Bastión 於 2024年1月31日的回應
Dear Guest.Thank you for choosing us and for sharing your experience with this community.It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Ausra

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Unique experience with superb customer service and VIP treatment.
於 2023 年 12 月住了 4 晚
Bastión 於 2024年1月4日的回應
Dear Mr. Ausra.Thank you for choosing us and for sharing your experience.We feel very happy to know that you had a wonderful stay and that our cutomer service met all your expectations and went beyond to make your stay a memorable one. Your comments are our motivation to become better.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

maria

讚好：整潔度、職員與服務、設施服務和住宿狀況
Given this is a 5 star hotel. I would expect them to offer an area where tou can get showered if your room isn't ready. Apart from that everything was good
於 2023 年 12 月住了 1 晚
Bastión 於 2024年1月4日的回應
Dear Mrs. Maria.Thank you for choosing us and for sharing your experience.For us the most important is the wellness and the satisfaction of all our guests, for this reason we are happy to know that you enjoyed our beautiful hotel. Your comments are our motivation to become better.We look foirward to welcome you on your nest visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

8/10 不錯

Wilson

10/10 優異

Cynthia

家人同遊
讚好：整潔度、職員與服務和住宿狀況
This is a lovey hotel with exceptional service!
於 2023 年 11 月住了 1 晚
Bastión 於 2023年12月16日的回應
Dear Mrs. Cynthia.Thank you for choosing us and for taking the time to share your experience.For us the most important is the wellness and the satisfaction of all our guests, for this reason we are very happy and proud to know that you had a wonderful stay. Your comments are our motivation to become better.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Amadis (hialeah)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent costumer service. Hector The concierge was veey helpful and all the staff in general was attentive and kind. The breakfasts was very goood, only setback was that the kitchen was a little slow, but the waiters tried hard to help
於 2023 年 11 月住了 5 晚
Bastión 於 2023年12月1日的回應
Dear Mr. Amadis.Thank you for choosing us and for taking the time to share your experince with this community.We are very happy to read your comments and to know that our customer service met all your expectations and made your stay a memorable one. Your comments are our motivation to become better.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Marisol Cruces

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Todo muy bien
於 2023 年 8 月住了 4 晚
Bastión 於 2023年12月1日的回應
Estimada Sra. Cruces.Gracias por elegirnos y por compartir su experiencia.Nos alegra mucho conocer sius apreciaciones y saber que logramos hacer de su visita a la ciudad y a nuestro hotel una linda experiencia. Sus comentarios nos motivan a ser mejores.Esperamos recibirla en su próxima visita a la ciudad.Cordialmente,Ana María Azicri GómezGerente General

10/10 優異

Zineb

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service
於 2023 年 11 月住了 1 晚
Bastión 於 2023年12月1日的回應
Dear Guest.Thank for choosing us and for sharing your experince.We are very happy to know that you had a wonderful experience and our customer service met all your expectations. Your comments are our biggest motivation to become better.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

HEATH

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was very friendly and helpful
於 2023 年 11 月住了 5 晚
Bastión 於 2023年12月1日的回應
Dear Guest.Thank you for choosing us and for sharing your experience with this community.It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Zineb

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Quick check in . Nice staff
於 2023 年 11 月住了 1 晚
Bastión 於 2023年12月1日的回應
Dear Guest.Thank you for choosing us and for sharing your experience with this community.We feel so happy to know that you enjoyed and loved every part of our beautiful hotel. For the entire team to have the opportunity to know about your experience is what give us the motivation to continue working hard and make people have a memorable experience.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Christina

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Breakfast staff.
The breakfast was lovely but ordering from the menu took much to long time to get and was often not what we ordered, the staff was very friendly but not understanding English.
於 2023 年 11 月住了 5 晚
Bastión 於 2023年12月1日的回應
Dear Mrs. Christina.Thank you for choosing us and for taking the time to share your experience.For us the most important is the wellness and the sarisfaction of all our guests, for this reason we are sorry for the inconveniences that you had to experience during our breakfast service. We take into account your comments in order to offer a better experience to our customers.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Juan

讚好：整潔度、職員與服務和住宿狀況
They went over board giving a great service
於 2023 年 11 月住了 3 晚
Bastión 於 2023年12月1日的回應
Dear Mr. Juan.Thank you for choosing us and for sharing your experience with this community.We feel really happy to read such amazing review about your experience in our hotel, and to know that our customer service met all your expectations and went beyond to make your stay as especial as it was, it really is very motivating for us.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Liza E

於 2023 年 10 月住了 4 晚
Bastión 於 2023年12月1日的回應
Dear Mrs. Liza.Thank you for choosing us and for sharing your experience with this community.It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Thomas (Pompano Beach)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My second stay and still a success. Only tiny complaint is that at least half of the staff only spoke Spanish. Not a big deal but still posed a few challenges while ordering breakfast etc.
於 2023 年 10 月住了 2 晚
Bastión 於 2023年11月1日的回應
Dear Mr. Thomas.Thank you for chjoosing us and for taking the time to share your experience.For the most important is the satisfaction of our guests, for this reason we are very happy to know that you had a wonderful stay and enjoyed every part of our hotel. Your comments are our motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Patrick

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Another Great Stay at a Wonderful Hotel
I've been staying at the Bastion for over 3 years now and never do they disappoint. The hotel, the food, the quality of the room and the bed, the cleanliness, the service AND ESPECIALLY THE PEOPLE WHO WORK THERE area ok reasons why anyone looking to staying the walled city should stay here because you will not be disappointed
於 2023 年 10 月住了 2 晚
Bastión 於 2023年10月27日的回應
Dear Mr. Patrick.Thank you for choosing us and for taking the time to share your experience.For us the most iomportant is the wellness and the satisfaction of all our guests, for this reason we are very happy to know that you had a wonderful stay. Its been more than a pleasure for us to welcome you all these years.We are looking forward to welcome you on your next visit to the ity.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Derek

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I will be back.
The staff was incredible. The service was just as good. The only imperfection was the gym.
於 2023 年 10 月住了 1 晚
Bastión 於 2023年10月26日的回應
Dear Mr. Derek.Thank you for choosing us and for sharing your experience with this community.It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Anca

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We enjoyed staying at this property. They treat you like VIP. Excellent services, amazing breakfast with a variety of healthy options, live music in the evening, great food & presentation at the restaurant. Pool and roof top are really nice too. I think the staff at this place is really the best I’ve had in a long time! Definitely recommend it!
於 2023 年 10 月住了 3 晚
Bastión 於 2023年10月24日的回應
Dear Guest.Thank you for choosing us and for sharing your experience with this community.For us the most important is the entire satisfaction of all our guests, for this reason we feel really happy to read such amazing review about your experience in our hotel, and to know that our customer service met all your expectations and went beyond to make your stay as especial as it was, it really is very motivating for us.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Deyanira (Lynn)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing hospitality.
於 2023 年 10 月住了 1 晚
Bastión 於 2023年10月18日的回應
Dear Mrs. Deyanira.Thank you for choosing us and for sharing your experience with this community.It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Ebony

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
THE Hotel to stay in Walled City
Excellent location. Beautiful hotel & attentive staff.
於 2023 年 10 月住了 5 晚
Bastión 於 2023年10月24日的回應
Dear Mrs. Ebony.Thank you for choosing us and for atking the time to share your experience.We feel very happy to know that you had a wonderful saty and enjoyed every part of our beautiful hotel and its services. Your comments are our motivation to become better.We look forward to welome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

lidia

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great experience. The staff members are friendly, attentive and professional. It was very hot when we arrived and they offered us comfortable waiting rooms while they checked us in. The included breakfast was incredible.
於 2023 年 10 月住了 3 晚
Bastión 於 2023年10月24日的回應
Dear Mrs. Lidia.Thank you for choosing us and for taking the time to share your experience.We are very happy to read that you enjoyed our beautiful hotel and its services. Your comments are our motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Gabriel

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel in the heart of Cartagena old city. Close to everything. The one gripe is the bathroom door for the toilet is glass and does not extend to full height. There is also no fan meaning any dirty business is all over the room. Service and onsite restaurant is excellent though. Would stay again if i can get over the lack of any privacy with the toilet area.
於 2023 年 10 月住了 3 晚
Bastión 於 2023年10月24日的回應
Dear Mr. Gabriel.Thank you for choosing us and for taking the time to share your experience.For us the most important is the wellness and the satisfaction of all our guests, for this reason we are happy to know that you enjoyed our hotel and its services. Your comments and recommendations are our motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Danielle

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved this property! Beautiful and well maintained, staff was very attentive and courteous and a bountiful breakfast spread was provided daily. Would definitely stay here again and again.
於 2023 年 10 月住了 6 晚
Bastión 於 2023年10月25日的回應
Dear Mrs. Danielle.Thank you for choosing us and for taking the time to share your experience.For us the most important is the wellness and the satisfaction of all our guests, for this reason we are very happy to know that you had a wonderful stay.Your comments are our motivation to become better.We are looking forward to welcome you on your next visit to the city.Kind regeards,Ana María Azicri GómezGeneral Manager

10/10 優異

Deyanira (Lynn)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent customer service!
於 2023 年 10 月住了 1 晚
Bastión 於 2023年10月24日的回應
Dear Mrs. Deyanira.Thank you for choosing us and for sharing your experience with this community.We feel really happy to read such amazing review about your experience in our hotel, and to know that our customer service met all your expectations and went beyond to make your stay as especial as it was, it really is very motivating for us.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Zoraida

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very personalized service and excellent accommodations. Looking forward to coming back ! Sandra the masseuse, was extraordinarily, she is a very valuable asset for the company, the concierge and from desk very helpful and went out there way to make our stay wonderful!!
於 2023 年 10 月住了 1 晚
Bastión 於 2023年10月27日的回應
Dear Mrs. Zoraida.Thank you for choosing us and for sharing your experience with this community.For us the most important is the entire satisfaction of all our guests, for this reason we feel really happy to read such amazing review about your experience in our hotel, and to know that our customer service met all your expectations and went beyond to make your stay as especial as it was, it really is very motivating for us.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Jodie

多人同遊
讚好：住宿狀況和客房舒適度
Exceptional!
Bastion is one of the best hotels! The location is perfect to walk everywhere in the walled city, close to the airport. Ther service is amazing and provided wonderful recommendations and assistance to excursions. Then there is the beauty of the hotel itself- the rooms are stunning, the rooftop has one of the best sunsets and overal the design is amazing. I would give it 10 stars!
於 2023 年 9 月住了 3 晚
Bastión 於 2023年10月24日的回應
Dear Mrs. Jodie.Thank you for choosing us and for sharing your experience with this community.It is with joy and kindness that we want to thank you for such amazing review about your last stay with us. We feel so so proud to know that you enjoyed every part of our beautiful hotel, as it is the motivation to keep working hard to guarantee memorable experiences. Your satisfaction is our most valuable prize.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 優異

Beatriz

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Excellent customer service and the property is wonderful
於 2023 年 9 月住了 3 晚
Bastión 於 2023年10月27日的回應
Dear Mrs. Beatriz.Thank you for choosing us and for sharing your experience with this community.It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

6/10 一般

Jennifer Rachelle

家人同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
The staff at this hotel was amazing. Management, on the other hand, were so inflexible, shortsighted, and deficient of basic customer service skills. Due to sudden severe storms, our flight was changed to to the following day. I immediately contacted the hotel! I was told by the hotel that Expedia had to make the adjustment on their end. However, Expedia could not adjust the hotel reservation due to how close the reservation was and so they contacted the hotel directly. The hotel denied the adjustment request. I booked two rooms that were not going to be occupied that included breakfasts that would not be eaten. During check out, I revisited the issue with them and at that point they told me that because Expedia didn’t “email” them, nothing could be done. I showed them the chat thread with Expedia and because I was bordering begging, I gave up on the back and forth. I’m right in front of you with documentation from Expedia of all my effort. So what purpose does an email serve? You can’t make up stipulations as you go. And when Expedia contacted you, why not tell them to send an email? It’s the lying that really took me over the edge. The fact that they were okay with me leaving their hotel unhappy and annoyed was so disappointing. No one was asking for a full credit but some adjustment would have demonstrated optimal customer service and a dedication to guest satisfaction. Also, leaky ceiling, mold covered ceiling, shower that wouldn’t drain
於 2023 年 9 月住了 5 晚
Bastión 於 2023年10月27日的回應
Dear Mrs. RachelleThank you for choosing us and for sharing your experience.For us the most important is the wellness and the entire satisfaction of all our guests, for this reason we want to thank you for letting us know about your experience because it helps us find those points where our service is affected in order to improve and guarantee memorable experiences to our customers.We look forward to have the opportunity to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager