供應早餐、午餐及晚餐

GHL 阿森納酒店的評價

4 out of 5
GHL 阿森納酒店
Barrio Getsemani Calle Arsenal No 8B-58, Cartagena, Bolivar

評價

9.2

卓越

10 分評分,優異;1002 則評價中有 688 則" "
8 分評分,不錯;1002 則評價中有 200 則" "
6 分評分,一般;1002 則評價中有 69 則" "
4 分評分,欠佳;1002 則評價中有 22 則" "
2 分評分,很差;1002 則評價中有 23 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

James

讚好:整潔度、職員與服務、設施服務和住宿狀況
All of the staff at this hotel were incredible. Very friendly and accommodating.
於 2024 年 5 月住了 4 晚

10/10 優異

Emerson

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Muy bueno
於 2024 年 5 月住了 3 晚

10/10 優異

Hector (Fort Lauderdale)

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent property, highly recommended. Outstanding rooms, prime location, close to everything in the walled city. Close to many restaurant options and attractions. The hotel restaurant also has a good selection of local and international dishes.
於 2024 年 3 月住了 2 晚
Erika Janna, general manager 於 2024年5月14日的回應
Dear Hector,We appreciate ypur feedback!, thank you for highlight our location, services and the restaurant, we are happy to know that you enjoyed our variety at Corozo y Timbal Restaurant.

10/10 優異

Maria Guadalupe Reyes (Port Hueneme)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is in a perfect location. Service was great and it was clean. Highly recommend
於 2024 年 4 月住了 6 晚
Erika Janna, General manager 於 2024年5月14日的回應
Dear Maria,Your feedback is important for us because it let us to improve every day and satisfy our guests needs and expectations.Please come back!

10/10 優異

rodrigo

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Location is excellent
於 2024 年 5 月住了 4 晚
Erika Janna, General manager 於 2024年5月14日的回應
Dear Rodrigo, Your comments are a great motivation for all the team, thank you for highlight our location and all our services.We hope to see you soon.

10/10 優異

Laura Marina

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved the hotel, rooms are not the biggest but the bed is super comfortable
於 2024 年 4 月住了 5 晚
Erika Janna, General manager 於 2024年5月14日的回應
Dear Laura,Thank you for your comments, we always work to create unforgettable experiences to our guest and we pay special attention to take care the sleep quality.We hope to welcoming you again.

10/10 優異

Carmen

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location and very friendly and helpful staff members
於 2024 年 4 月住了 5 晚
Erika Janna, general manager 於 2024年5月14日的回應
Dear Carmen,We are glad to identify that your experience was really fantastic, we hope to have the pleasure of welcoming you back.

10/10 優異

ANGELICA

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
El hotel está muy bien ubicado. Muy cerca a la ciudad murallada y cerca a restaurantes y bares en Getsemaní. Los trabajadores del hotel son un encanto, muy amables. Recomiendo quedarse en el GHL Arsenal Hotel.
於 2024 年 4 月住了 4 晚
Erika Janna, Gerente general 於 2024年5月14日的回應
Estimada Angélica,Nos complace mucho saber que nuestro equipo creó una experiencia memorable para usted. Siempre estaremos dispuestos a darle una cálida bienvenida a GHL Arsenal Hotel.

10/10 優異

Jessica

多人同遊
讚好:設施服務
Excellent location, clean, and kind/sweet staff.
於 2024 年 4 月住了 6 晚
Erika Janna, General manager 於 2024年5月14日的回應
Dear Jessica,We appreciate your comments, we are happy to know that you enjoyd and highlight all our services.We hope that you visit us again.

10/10 優異

Aydee

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel very friendly staff
於 2024 年 4 月住了 4 晚
Erika Janna, general manager 於 2024年5月14日的回應
Dear Aydee, Thank you for your comments and thank you for highlight to GHL Arsenal Hotel and the staff, I will share your feedback with them, and they will be happy.We hope that you stay again at the hotel.

10/10 優異

Richard (Lakeville)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Great hotel. Great breakfast. Close to the old city.
於 2024 年 1 月住了 6 晚
Erika Janna, General manager 於 2024年5月14日的回應
Dear Richard,Thank you for the time that you take to evaluate our services, we are really happy to know that your experience was 5/5. We hope that you come back!

8/10 不錯

Maria Daniela

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great and amazing staff, lovely property, nice location!
於 2024 年 4 月住了 4 晚
Erika Janna, general manager 於 2024年5月14日的回應
Dear Maria Daniela, We always are trainning to the staff to create experiences and attend all the requests satisfactory. We are happy to read your comments and identify that we are doing an excellent job.Thank you!

8/10 不錯

margarita (Yonkers)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Very good,just have to change the bath towels
於 2024 年 4 月住了 5 晚
Erika Janna, General manager 於 2024年5月8日的回應
Dear Margarita,Thank you for you kind comments and suggestions, we will take it as an opportunity to improve every day.We hope that you come back!

8/10 不錯

Monica

讚好:整潔度和職員與服務
The location is great. However, the facility not so much. There is no umbrella or shades in the pool, so you can only use it from 4:30 pm on to avoid sun burn. The gym equipments are all broken down. The room has a window that open to a concrete wall so it is a very unpleasant view to look out. Staffs are nice, yet not trained to work in a hotel.
於 2024 年 4 月住了 2 晚
Erika Janna, General manager 於 2024年5月8日的回應
Dear Monica,Thank you for the time that you take to evaluate our services. The pool schedule is from 8am until 9pm, and we have umbrellas in an specific area on the pool. About the gym we will working to the improvement and we will take your comments in mind. We hope that you come back.

8/10 不錯

Jason (Edmonton)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room was quite small. There was no vent in the washroom. The noise from nearby clubs was quite loud not allowing to get proper sleep. Great location, clean and wonderful pool.
於 2024 年 4 月住了 3 晚
Erika Janna, general manager 於 2024年5月8日的回應
Dear Jason,Thank you for share us your experience. Please, receive our sincere apologies for the inconvenience with the noise,however it is important to said that the hotel is located in a touristic area. We will take into consideration your comments as an opportunity to improve our guests experience.

10/10 優異

Ytzhak

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I would recommend to stay there and we will stay there again. One suggestion one chair in the room will be great
於 2024 年 4 月住了 3 晚
Erika Janna, general manager 於 2024年5月8日的回應
Dear Ytzhak,Thank you for the time that you take to evaluate our services and share your comments, we are happy to see that your stay was fantastic and you recommend us as a great place to stay in Cartagena.

10/10 優異

Ashley

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My stayed here was amazing! Everything clean and nice! Food in the rooftop by the pool delicious! Shout out to Mayling, Keilis, Alfonso y Christian they were amazing with us! I had a medical situation and they were very attentive and helpful throughout my stayed! Definitely coming back here! The location of the hotel it’s perfect. We didn’t need Ubers we walked everywhere. 7 min walk from the port where take boats for the island.
於 2024 年 4 月住了 4 晚
Erika Janna, General manager 於 2024年5月8日的回應
Dear Ashley,We are happy to read your comments and identify that you enjoyed your stay at GHL Arsenal Hotel. I will share your comments with the people that you highlight, they will be really happy.We hope that you come back.

10/10 優異

Ana

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lo amé! Regresaría sin dudarlo.
於 2024 年 4 月住了 6 晚
Erika Janna, Gerente general 於 2024年5月8日的回應
Estimada Ana,Sin dudarlo nosotros tambien estaremos gustosos de recibirle con el mayor de los gustos en GHL Collection Arsenal Hotel. Gracias por sus amables comentarios!

8/10 不錯

Andrew (NEW YORK)

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Property was fine. Staff was nice. Pool area was pleasant. Nothing special!
於 2024 年 3 月住了 4 晚
Erika Janna, General manager 於 2024年5月8日的回應
Dear Andrew,Thank you for the time that you take to share us your comments.We hope to have the plaeasure of welcoming you again.

10/10 優異

guillermo

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Y había llegado antes y me gustó su ubicación en zona segura
於 2024 年 4 月住了 1 晚
Erika Janna, Gerente general 於 2024年4月30日的回應
Estimado Guillermo, Gracias! De parte de todo el equipo de GHL Collection Arsenal Hotel, estamos felices de saber que su experiencia ha sido maravillosa. Esperamos que regrese!

10/10 優異

Juan Fernando

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Muy buena.
於 2024 年 4 月住了 1 晚
Erika Janna, Gerente general 於 2024年4月30日的回應
Estimado Juan Fernando, Estamos completamente felices de saber que disfrutó su estadia en nuestro hotel y nos encantaría volver a recibirle nuevamente en GHL Collection Arsenal Hotel.

8/10 不錯

Julia

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing location and the walled city is a 5 min walk. The rooftop pool was refreshing after a long day in the sun and overall had a great stay at this hotel. Even though the room was booked for 2 ppl and considering it's a vip room, we had to call for extra towels and toilet paper as the room was prepared for 2 person. Some stuff didn't work in the room like the bedside lamp but that didn't impact my stay. Didn't try the restaurant on site but the staff were very helpful and the room was perfect for relaxing after being in the sun all day. Again, amazing location a few steps away from the busyness of the city but still extremely close to the action. One street over. Would definitely stay here again.
於 2024 年 4 月住了 5 晚
Erika Janna, General manager 於 2024年4月19日的回應
Dear Julia,Thank you for the time that you dedicate to evaluate our services and highlight our services and facilities.We will be happy to welcoming you back to GHL Arsenal Hotel.

8/10 不錯

Jessica

多人同遊
Overall good experience. Rooms are a little on the smaller side and they can be stingy with the towels.
於 2024 年 4 月住了 5 晚
Erika Janna, General Manager 於 2024年4月11日的回應
Dear Jessica,Many thanks for your comments, we are happy with your comments. We offer different types of rooms with differents room size. We will take into consideration your suggestion about the towels.We hope that you come back.

8/10 不錯

Diego (The Woodlands)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, steps from the Cartagena convention center. The rooms are modern and clean, although small so they lack a table or desk where to work from. Great food and the best customer service!!!
於 2024 年 4 月住了 3 晚
Erika Janna, General Manager 於 2024年4月11日的回應
Dear Diego,Many thanks for your comments about the rooms, location and restaurant service. We will take in mind your suggestions about the desk at the rooms to improve our guest experience.We hope that you come back.

10/10 優異

Daniel

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The rooftop pool is very unique. Overall great choice close to the old town but away from all the business of it.
於 2024 年 3 月住了 6 晚
Erika Janna, General Manager 於 2024年4月11日的回應
Dear Daniel,Thank you evaluate our services and refence us as a great option to stay in Cartagena. We hope that you stay again at GHL Arsenal Hotel.

10/10 優異

Lisa

讚好:整潔度、職員與服務、設施服務和住宿狀況
Location was perfect - short walk from the main center of old city, less noise and better price! The pool was amazing. I only ate breakfast a couple times at hotel, but seemed robust. My only challenge was very few people speak english, so a little hard to communicate. Especially when housekeeping kept taking my towels and not replacing them. Would go back again though!
於 2024 年 3 月住了 4 晚
Erika Janna, General Manager 於 2024年4月11日的回應
Dear Lisa,Thank you for your comments and highlight all our services and facilities. We apologize with you for the inconvenience with the towels. We always are trainning to the staff and the service team are trained in english language.We hope that you come back soon.

10/10 優異

Carmen Elena (miramar)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
La attention en el comedor para desayuno y cena fue excelente.
於 2024 年 3 月住了 4 晚
Erika Janna, Gerente General 於 2024年4月11日的回應
Estimada Carmen Elena,Muchas gracias por evaluar nuestros servicios y resaltar la variedad de productos ofrecidos en nuestro buffet y la atención por parte del equipo.Estaremos felices de que regrese a GHL Arsenal Hotel.

10/10 優異

Ivis Sayonara Carrasco

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The GHL Arsenal Hotel is located overlooking the bay area and is within walking distance of everything Cartaenga has to offer. The marina, the Walled City, and the lively streets of Getseme are a 4-minute walk! The hotel itself is lovely, modern, and clean. The rooms themselves as well as the bathroom are on the smaller side but modern and clean. There is a yummy little restaurant on the premises in which I only had breakfast. A delicately displayed buffet offers a variety of foods and fruits with more options to order from the menu. The outdoor pool overlooks the marina of boats coming in and out from the country’s beautiful islands. The poolside ambiance is chill with good music. This hotel has a cool, serene vibe that contradicts its vibrant life outside its doors. The street itself is not noisy but as soon as you walk around the corner, it’s surely action-packed. The hotel’s staff is friendly, helpful, and quick to respond to customer requests. I recommend using their concierge to book excursions versus dealing with the vendors yourself. They will arrange everything directly for you, which is great. I highly recommend staying at the GHL Arsenal Hotel, wonderful hotel and service, and the location was beyond ideal! Quiet which I appreciated and steps away from all the action!
於 2024 年 3 月住了 5 晚
Erika Janna, General Manager 於 2024年4月11日的回應
Dear Ivis,We are really glad to read your comments and identify that your stay was fantastic. Thank you for reference to GHL Arsenal Hotel as an excellent hotel in Cartagena.We hope to have the pleasure of welcoming you again.

10/10 優異

Shizuka (Chagrin Falls)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was located right by the convention center, easy to find and very convenient to walk to both Walled city and Getsemaní area. Breakfast was fantastic with many choices and friendly staff, rooftop pool with bar was absolute bliss. It was just perfect.
於 2024 年 3 月住了 2 晚
Erika Janna, General Manager 於 2024年4月11日的回應
Dear Shizuka,We really appreciate your comments, we are happy to know that we meet your expectations. Thank you for highlight our services and facilities.We hope that you come back!

10/10 優異

Raquel

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 4 晚
Erika Janna, Gerente General 於 2024年4月11日的回應
Estimada Raquel,Muchas gracias por el tiempo que dedicó a evaluar nuestros servicios, nos hace felices saber que su experiencia fue positiva y esperamos tener el gusto de darle nuevamente la bienvenida a GHL Arsenal Hotel.

6/10 一般

Lance

讚好:整潔度、職員與服務和住宿狀況
The bed was hard, woke up with back pain every day. The single room was tiny, with no table or chair to sit at. The only place to sit was the bed. And barely luke warm water in the shower, never warm enough, and never hot. Good location though. I would stay there again if the bed could be improved, and if there could be hot water in the shower.
於 2024 年 3 月住了 4 晚
Erika Janna, General Manager 於 2024年4月11日的回應
Dear Lance,Thank you for share us you comments about your recently stay at GHL Arsenal Hotel. Taking into consideration our guest suggestions we make some remodelations at the rooms including the bed, is more comfortable now.We hope to have the pleasure of welcoming you back.

6/10 一般

Ricardo (Sunrise)

不滿:整潔度、設施服務和住宿狀況
This property used to be excellent but since it was acquired by a large group of hotels the quality of service has drop significantly.
於 2024 年 3 月住了 3 晚
Erika Janna, General Manager 於 2024年4月1日的回應
Dear Ricardo,Thank you for share us your detailed experience at GHL Collection Arsenal Hotel. We receive your suggestions as an opportunity to improve our guest experience. We are always trainning to the team giving an importance to the quality of service.We hope to have the pleasure of welcoming you back!

10/10 優異

Alvaro

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
La vista hacia Boca Grande y el mar y muy buena. La ubicación también
於 2024 年 3 月住了 3 晚
Erika Janna, Gerente General 於 2024年4月1日的回應
Estimado Alvaro,Realmente apreciamos mucho la calificación y los comentarios que ha dejado para nosotros. Nos alegra saber que su experiencia ha sido excelente y esperamos tener el gusto de recibirle nuevamente.

6/10 一般

Sandra

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
Service beim Frühstück katastrophal! Wir mussten mindestens 1,5 Stunden einplanen, da erstmal Plätze aufgeräumt werden mussten, damit man sich hinsetzen kann. Dann 30 Minuten bis man Kaffee erhalten hat (aus der Kanne) und dann nach mehrmaliger Aufforderung konnte man erst sein Ei bestellen, worauf man nochmal 30 Minuten gewartet hat. Die Frau vom Frühstück ist lustlos und unfreundlich. Sie sollte sich lieber einen neuen Job suchen. Geschmacklich auch katastrophal. Die Auswahl ebenfalls sehr schlecht. Wir haben auf unserer Kolumbien Rundreise unter anderem auch in Hostels geschlafen, welche einen deutlich besseren Service aufweisen und wo das Frühstück richtig gut war. Die Zimmer sind sauber. Aber auch hier wird sich nicht an das „Versprechen“ des Hotels gehalten. Die Betten werden nicht wie ausgeschrieben alle 2 Tage gewechselt. Wir hatten auch mehrfach kein warmes Wasser und erst nach Beschwerde an der Rezeption wurde dies „abgestellt“. Positiv: Personal an der Rezeption äußert freundlich, Liegen am Pool sehr bequem (negativ: keine Sonnenschirme, d.h. man kann nur in der prallen Sonne liegen oder den Rooftop erst abends / späten Nachmittag nutzen. Auch hier sind oft keine Handtücher vorhanden.) Insgesamt: KEINE 5 Sterne, maximal 3 Sterne verdient. Nicht weiterzuempfehlen.
於 2024 年 3 月住了 4 晚
Erika Janna, General Manager 於 2024年3月27日的回應
Dear Sandra,Receive our since apologies for the inconvenience with the breakfast, the schedule is from 6:30 am until 10:30, at this time we stay ready to receive our guests. However we receive your comments as an opportunity to improve and we hope that you come back!

10/10 優異

Lakeisha

於 2024 年 3 月住了 5 晚
Erika Janna, Gerente general 於 2024年4月19日的回應
Dear Lakeisha,We are happy to know that you enjoyed your experience at GHL Arsenal Hotel.We hope to have the pleasure of welcoming you back.Best regards,

10/10 優異

Tara

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Absolutely loved this hotel! The staff was amazing and attentive to any of our needs. Would definitely book here again
於 2024 年 3 月住了 5 晚
Erika Janna, General Manager 於 2024年3月27日的回應
Dear Tara,We are really happy to read your comments and identify that your experience was positive.We hope to have the pleasure of welcoming you back!

8/10 不錯

Sandra

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Frühstück beginnt eigentlich um 06.30am, war allerdings erst 1 Stunde später komplett aufgebaut. Nicht gut, wenn man morgens früh weg muss und darauf angewiesen ist.
於 2024 年 3 月住了 1 晚
Erika Janna, General Manager 於 2024年3月27日的回應
Dear Sandra,Thank you for the time that you take to evaluate our services. Please receive our sincere apologies for any inconvenience, we receive your comments and we take it as an opportunity to improve our guest experience.We hope that you come back!

10/10 優異

vivian

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a wonderful Location, great pool and fabulous staff
於 2024 年 3 月住了 1 晚
Erika Janna, General Manager 於 2024年3月22日的回應
Dear Vivian,Thank you for your comments, thank you for highligh our services, I will share your comments with all the staff, they will be very happy.We hope that you come back soon.

8/10 不錯

Eydis (Las Vegas)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 3 月住了 12 晚
Erika Janna, General Manager 於 2024年3月27日的回應
Dear Eydis,Always will be a pleasure to give you a warm welcome to GHL Collection Arsenal Hotel.Thank you for reference us a good hotel to stay in Cartagena.We hope that you come back.

2/10 很差

Daniel Eduardo

讚好:住宿狀況
不滿:職員與服務
於 2024 年 3 月住了 4 晚
Erika Janna, Gerente General 於 2024年3月22日的回應
Estimado Daniel Eduardo,Muchas gracias por el tiempo que dedicó a evaluar nuestros servicios, lamentamos mucho que su experiencia no haya sido positiva y ofrecemos nuestras mas sinceras disculpas.Esperamos tener la oportunidad de recibirle nuevamente en GHL Collection Arsenal Hotel.

8/10 不錯

Maryjane Zinampan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean and modern hotel. Staff was pleasant and helpful especially Luis Alfonso. Walking distance to the clock tower entrance to the old city. Would definitely stay there again.
於 2024 年 3 月住了 4 晚
erika janna, General Manager 於 2024年3月21日的回應
Dear Maryjane,We appreciate your feedback, it is important for us to receive your comments and identify that you had a memorable experience.We hope to have the pleausre of welcoming you again.

10/10 優異

Doreen

讚好:整潔度、職員與服務、設施服務和住宿狀況
This was my 4th or 5th time on the hotel. I chose it because it is on the outside of the touristy area, close enough to walk to but not as crazy. Especially as a female solo traveler I feel safe walking to and from. The rooftop pool bar is also perfect - not as trendy as others so perfect for enjoying the weather, the view, the water and a nice cocktail. The breakfast is great. The restaurant at the hotel is amazing. And I have had the best massages in my life at the Wellness Center. The staff is amazing - very attentive and personable.
於 2024 年 3 月住了 3 晚
Erika Janna, General Manager 於 2024年3月21日的回應
Dear Doree,Thank you for highligh our services and reference us as an excellent option to stay in Cartagena.We hope that you come back soon!

6/10 一般

Bill

伴侶同遊
Toilet did not flush, no hot water at times. Breakfast buffet was just bad, price did not justify the hotel. Staff was friendly for the most part but waiter at the pool and breakfast area seemed to need more training. I wouldnt stay here again.
於 2024 年 3 月住了 3 晚
Erika Janna, General manager 於 2024年3月15日的回應
Dear Bill,We are happy to receive your comments, we receive your cooments about breakfast and price as an opportunity to improve every day. We recently change our breakfast and we add more options and variety to the guest.we hope that you come back!

10/10 優異

Heather

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Awesome property. Loved the modern touches and the cleanliness. The staff was friendly, helpful and courteous. The daily breakfast buffet was delicious. I would stay here again!
於 2024 年 2 月住了 5 晚
Erika Janna, General manager 於 2024年3月15日的回應
Dear Heather, Thank you for the time that you take to evaluate our services. We are glad to receive your comments and identify that your experience was excellent and you want to come back.

10/10 優異

Daniela

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved my stay here! Everything went smoothly. The staff is amazing!!
於 2024 年 3 月住了 6 晚
Erika Janna, General manager 於 2024年3月15日的回應
Dear Daniela,We really appreciate your comments! thank you for evaluate our services and highligh our services and the satff, I will share your comments with them.we hope to welcoming you again.

10/10 優異

Eric

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fantastic hotel in a great walkable location. Felt very safe, comfortable rooms and the rooftop pool was amazing. We also had the breakfast included each morning. Highly recommend this hotel.
於 2024 年 3 月住了 3 晚
Erika Janna, General manager 於 2024年3月15日的回應
Dear Eric,We are really happy to read your comments and identify that we create a memorable experience for you, that is our main reason to be. We hope that you come back.

8/10 不錯

Carmen

伴侶同遊
讚好:職員與服務和住宿狀況
I liked that it was easy and convenient to get around walking. Lots of restaurants, places to shop. Lots of safe action in the streets.
於 2024 年 2 月住了 6 晚
Erika Janna, General manager 於 2024年3月15日的回應
Dear Carmen,We appreciate that you highligh our location and services, we are glad to receive your memorable feedback.We hope to have the pleasure of welcoming you again.

8/10 不錯

Abibat

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel was very clean and staff was very kind and personable. Everything was in walking distance so it was very convenient to get to restaurants, bars, lounges etc. We did not care for breakfast as much. Had an omelette and Vienna sausages were used, yuck. Other than that, I would still recommend the hotel. Great view of the city from the rooftop restaurant with the pool.
於 2024 年 2 月住了 4 晚
Erika Janna, General manager 於 2024年3月15日的回應
Dear Abibat,We are happ yto receive your comments and identify that you highligh our services, location and facilities.We receive your suggestions about the breakfast and we will take as an opportunity to improve.We hope that you come back!

10/10 優異

katty

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 2 月住了 6 晚
Erika Janna, general manager 於 2024年3月21日的回應
Dear Katty,We are happy to identify that you enjoyed your experience at GHL Arsenal Hotel.We hope that you come back!

10/10 優異

Martha

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
I can say this has been one of the best hotels I have ever stayed at. The employees are extremely friendly and welcoming. The hotel is nice, clean, with a great location close to el Centro, Getsemaní and Bocageande. It feels like home. Very happy we chose this hotel and will definitely be back.
於 2024 年 2 月住了 4 晚
Erika Janna, General manager 於 2024年2月29日的回應
Dear Martha,We really appreciate your feedback, thank you for highlight all our services and let us know that we create for you a memorable experience.We hope that you come back soon!