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Reviews of Hotel Boutique Castillo Ines Maria

3 out of 5
Hotel Boutique Castillo Ines Maria
Calle Real del Cabrero #42-47, Barrio Cabrero, Cartagena, Bolivar

Reviews

9.0

Wonderful

Rating 10 - Excellent. 95 out of 146 reviews" "
Rating 8 - Good. 31 out of 146 reviews" "
Rating 6 - Okay. 13 out of 146 reviews" "
Rating 4 - Poor. 2 out of 146 reviews" "
Rating 2 - Terrible. 5 out of 146 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Manuel

Liked: Staff & service, property conditions & facilities
Amazing place, the staff are very nice. Check in is pretty fast. Highly recommended close on everything
Stayed 3 nights in May 2024

10/10 Excellent

Charlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay - felt like staying in a rich aunt’s house in a quaint village in the rolling hills of Spain. Top notch staff, breakfast was VERY tasty too! The pool and rooftop area were really relaxing - loved it!
Stayed 2 nights in Feb 2024
Response from Hotel Boutique Castillo Ines Maria on 29 Mar 2024
Dear Guest, thank you for choosing us, it was a pleasure to serve you and be part of a beautiful experience in Cartagena

10/10 Excellent

Joseph, Newton Center

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great!
Stayed 3 nights in Feb 2024
Response from Hotel Boutique Castillo Ines Maria on 7 Mar 2024
Mr.joseph, Thank you for choosing us, it was a nice experience having you with us and you felt comfortable, it was a pleasure to be part of your trip.

10/10 Excellent

Moussa said

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay there the staff were very nice and attentive room was as advertise the location was good close too a beach and the airport .i would reccomend
Response from Hotel Boutique Castillo Ines Maria on 7 Mar 2024
My dear Mr. Moussa, thank you for choosing us and feeling comfortable with us, and making your trip feel like a wonderful experience. Att: Liliana Castro.

6/10 Okay

Gerald

Disliked: Amenities
Breakfasts mediocre. No hot water.
Stayed 3 nights in Nov 2023
Response from Ines roberts on 30 Nov 2023
Dear Gerald thank you very much for taking your time to let us know aboutyour experience, the breakfast we are really sorry we cannot comit your expectations but we will address your case to our team to review this , we are suprise , fresh products, variety, About the hot water we will check into this and fixed.We are very sorry for the inconvenience to you,we apologize,Sincerely,Ines maria Roberts

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this adorable boutique hotel. It is well-run, safe, and has great amenities. The breakfast is outstanding, staff are extremely polite and helpful, and the room was perfect. It's a very quick walk to the old walled city of Cartagena, and it is actually nice to stay outside of that area to get a break from the constant bombardment of people trying to sell you something. The pool is beautiful, and the water appears to be ionizer-conditioned, which means it has less chlorine needed to keep it clean. It's nice to not smell like chlorine after swimming. The hotel also facilitated us getting some laundry done through a contract service and even stored our clean clothes when it hadn't arrived on time for our 2-day trip to the Rosario Islands.
Stayed 1 night in Nov 2023
Response from Ines maria on 13 Nov 2023
Dear Gregory was our pleasure to assist you, We are glad that you like everything thank you so much for choosing us. From all of us at Hotel Boutique Castillo Inés María Roberts.Gerente General at ...........

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ines maria Roberts on 22 Nov 2023
Sra luz gracias por darnos a conocer su experiencia, esperamos verla pronto .Felices fiestas,Ines Maria

6/10 Okay

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at this hotel twice on our trip to Colombia. Overall the experience was pleasant. The location of the hotel is great — quiet neighborhood and a short walking distance to the walled city. The staff was friendly. Unfortunately, my partner fell sick and had a rough night before our last day in Colombia. He spent almost the whole morning sleeping. So I requested a late checkout at noon, instead of at 11am. I was told we would pay 100,000 pesos (~$25) for the extra hour in the room. I also read on a card that storing luggages at the hotel would accumulate fees daily too. We decided to just pack up and leave instead of paying $25. I can’t say if their policy on extra fees was right or wrong. It’s just something other travelers need to be aware of.
Stayed 1 night in Jun 2023
Response from Inés roberts on 29 Jun 2023
Dear Vicky thank you very much for choosing us , we are sorry to heard about your partner was sick , at the moment you request late check out nobody inform us about the situación , you just request late check out , in this case we need to do deep cleaning for the next people who will have reservations and this a business if we let everybody to do late check out will be a lost for the company if you explained the reason we will considere upon on request and hability.Best regard,Ines Maria Roberts

10/10 Excellent

Phanith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Vacay Spot in the Country!!!
HOLY MOLY!!!! We found a diamond in the rough, or should I say, a Diamond in plain view!!! This place is hands down the most comfortable, accommodating, enjoyable, and did I mention scenic hotel/inn that you can find in Cartagena. The staff and the view from the second and third floors are too die for!!! To begin the vacation Juan David and Andres welcomed myself and my fiance with open arms and the hospitality never ceased to stop. They constantly checked-in with us, they were never a stone's throw away when we needed help or advice on where to go, visit, eat or party. Elvis and Elmer were angels that saved us time and time again. They always made sure that we were well taken care of and always made sure that where ever we went, we were safe and not in harms way. The entire staff and property is like a HEAVEN OASIS! Our breaths' were constantly taken with every morning that passed. To say that we will return, IS AN UNDERSTATeMENT! The care, compassion, and family atmosphere that the entire property consistently provided is barn none. Can't wait to celebrate with OUR Cartagena family in the near future. Juan David, Andres, Elvis, and Elmer are the mainstays that will always have a special place in our hearts with how they made us feel welcomed and consistently comfortable with whatever request, question, and accommodation that we had. THIS IS OUR SECOND HOME AND WE ARE FOREVER GRATEFUL FOR EVERYTHING THAT THE STAFF AND HOTEL DID.
Stayed 3 nights in Jun 2023
Response from Hotel Boutique Castillo Ines Maria on 12 Aug 2023
Estimado huésped fue todo un placer atenderle, nos alegra que hayas tenido una maravillosa experiencia con nosotros muchas gracias por elegirnos. De parte de todo el equipo de trabajo agradecemos su visita y su hermoso comentario. Manager y colaboradores en Hotel Boutique Castillo Inés María.

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, amenities
I spent just one night here and it was very comfortable. The staff was very helpful when I arrived very late from the airport. It's a pretty older house in an accessible neighborhood (although the immediate surrounding streets aren't very charming.) Breakfast in the courtyard (included) was very pleasant. One small complaint: there is no way to adjust the temperature of the water in the shower. It was hot -- it's the tropics! -- so I didn't mind. But it would be helpful to get that fixed. Overall -- good value for money.
Stayed 1 night in May 2023
Response from Hotel Boutique Castillo Ines Maria on 23 May 2023
Dear Elisabeth,Thank you very much for your comments and ratings, we will continue to be committed to giving you a better experience every day and to improve where necessary.

10/10 Excellent

Hipolito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff treated me as I was part of their Family member. I wish to express my gratitude to a few of the staff members as follows; Miguel, Elmer, Gregoria and Nichol. On my last day, a couple of staff members were on their day off for rest and were filled by new staff with the same atmosphere of Family Oriented members. On my nest trip back to Cartagena, I will be sleeping in this Family Atmosphere on my return trip. Thank you Staff for making my stay in Hotel Boutique Castillo Ines Maria a memoriable stay. Thank you Staff.

2/10 Terrible

Patricia M

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Don't Stay Here!
My daughter and I checked in on Christmas Eve. We took a quick shower and quickly found out there was no hot water and the attached to the wall hair dryer didn't work. We told the front desk and someone came up and looked at our shower and sure enough, the water heater was broken as well as the hair dryer. They told us it would be fixed but they didn't know when because it was Christmas. Well, it was also Christmas for us. In the hospitality business, there are no holidays in my opinion. And, why wasn't this checked before? We stayed that night and found out that there were no blankets in the room either. There were only 5 guests in the hotel, yet there was no time to help us. However, the staff did manage to put on a Christmas Eve dinner complete with loud music until around 11 PM. We went out on Christmas for a walk and returned at 3 PM - our room had not been cleaned, and of course the hot water was not fixed, no blankets, no hair dryer, no hangers. And one more thing - although advertised as having a bar/lounge, there wasn't one. We decided to check out and find a better place. We agreed to pay for two nights and to cancel the other 5 nights. They did not refund any money and to the credit of Hotels.com, a representative advocated for us but the hotel refused to refund the 5 nights. Don't stay here and I suggest you read reviews on other sites. This hotel should be removed from Hotels.com.
Stayed 7 nights in Dec 2021
Response from Inés maria on 12 Jan 2022
Dear Guest we are really sorry to heard your experience, one thing to have good experience is the actitud when you came in the hotel “ your pre-disposition, sorry like this is hard to make you happy. Our best wishes.

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming guest house.
Very friendly staff. The breakfast was a great treat every morning. Homemade crepes and pancakes. The room was clean and quiet and the air conditioner worked very well.
Stayed 1 night in Sep 2021
Response from Inés Maria Roberts on 22 Sept 2021
Estimado Huésped le damos mil gracias por darnos a conocer su experiencia, nos alegra mucho que todo haya sido de su total agrado, fue un gran honor servirle, lo esperamos pronto nuevamente. Mil felicidades. Todo el equipo del Hotel Boutique Castillo Inés maría🌺

8/10 Good

Shmuelik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small boutique hotel. All was great but the o
All was good
Stayed 1 night in Mar 2021
Response from Inés maria on 7 Apr 2021
Dear Guest thank you very much for choosing us, we are looking foward to see you in the near future. Our best regards. Inés María🌺

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
A wonderful stay. Everyone was very friendly and helpful. La señora de la cocina was extremely nice. Thank you!
Stayed 1 night in Jan 2021
Response from Ines Maria Roberts on 2 Feb 2021
Dear guest was really a pleasure to serve you and thank you very much for letting us know your experience, we are looking forward to serve you in the neat future. Our best Regards. Ines Maria👍🇨🇴

10/10 Excellent

Eliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from gerente on 13 Jan 2021
Estimada Eliana muchas gracias por elegirnos fue muy grato servirles esperamos que vuelvan pronto, nuestros mejores deseos . Ines Maria.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Inés maria on 2 Dec 2020
Dear guest tthank you for choosing us and tell us your experience, we are looking foward to have you againg🌺. Inés María.

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in Cartagena
Very good service from the employee at the check in. The room was clean and confortable. The breakfast was good as well. Good location and good security.
Stayed 1 night in Nov 2019
Response from Cindy Carrascal on 25 Nov 2019
Dear, Thank you very much for taking the time to let us know that your stay in our hotel was a pleasure, on behalf of our team Castillo Inés María we send you many hugs and kisses, your nice company was very nice. We wait for you in the future to have the honor of serving you, see you soon! Cindy carrascal 🌻

10/10 Excellent

Majic, Toronto Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and cozy . Cindy the Manager was very helpful and attentive. Free parking and 5 min walk to the beach. 2 min walk to a grocery Stor Amd 10 min walk to the centre Walled city amazing restaurants , bars and night clubs.
Stayed 2 nights in Oct 2019
Response from Inés Roberts on 23 Oct 2019
Dear Guest thank you so much for taking your time and letting us know your experience, was a pleasure to serve you, we are looking foward to see you in the near future. Have nice day. Inés María Roberts🌺

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice gem tucked away off the centre of Cartagena. A few steps to the walled city, a block away to the beach and away from the traffic noise. The attention is excellent and service top notch.
Stayed 1 night in Apr 2019
Response from Ines Maria on 11 Apr 2019
dear Guest thank you very much for taking your time and let us know about your experience, we are glad you have a good experience, we are looking forward to meet you soon in the near future. thank you for choosing. Ines Maria.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
colonial charm
Well, this boutique hotel exceeded our expectation mainly because of the attentiveness of the owner and her staff. Thank you so much Inez, Cindy, Julio, Juliana, Junior, Gregoria and anyone else whose name I didn't know. Kindness begets kindness. If you are looking for perfection and standards of the high end hotel chains, this is not the one for you. But if you are a global traveler and want to experience the flavor of Cartagenian colonial charm in a quiet, safe barrio close to the walled city, this is the place for you. The hotel is within a five min walk from a Hop on Hop Off bus stop which you can buy tickets for at the hotel and we highly recommend. Also,a private tour with Enrique, our guide, to Baru was a memorable day. A simple breakfast entree changed daily but you must like eggs, great fruit, good coffee; my favorites were the pancakes and the crepes.
Stayed 6 nights in Mar 2019
Response from Inés maria on 31 Mar 2019
Dear Joyce thank you very much for taking your time and letting us know about your expirience , was a pleasure for us to serve you and we are really glad to heard that we comité your expectations, we are looking forward to see you in the near future. Our best regards All of us at Hotel boutique Castillo Inés maría.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is unique, the location is unique, the owner is unique. This is perhaps one of the best b & b I have ever stayed in. The sea breeze is so refreshing. Our room was the Brisas (breeze) and it lived up to its name. A place where u can simply relax and feel at home. I will come back to Cartagena and will not stay anywhere else.
Stayed 3 nights in Feb 2019
Response from Inés Maria on 24 Mar 2019
Dear guest thank you very much for choosing us , we are very happy to hear that you enjoy your staying with us , we are looking forward to serve you in the near future. We wish you the best. Inés María🌺

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner of this hotel is an amazing woman. Sra. Ines and her staff were simply awesome. The place is gorgeous, the location is gorgeous, breakfast is different every day. This is in my opinion one of the best b&b I have ever stayed in. Congratulations to the staff, I will stay here over and over again. Can't wait to go back.
Stayed 2 nights in Mar 2019
Response from Inés Maria on 24 Mar 2019
Dear Guest we are very glad to comité your expectation and we really apreciate your comments and thank you very much for choosing us and we gladly we love to serve you anytime . We wish you the best. Ines Maria🌺

10/10 Excellent

Susan Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful period hotel in Cartegena
Lovely period hotel in a colonial home just outside the old walled city. Very friendly and helpful staff and varied breakfast served by the pool each morning. A short walk into the old city and close to the beach.
Stayed 3 nights in Feb 2019
Response from Inés maria on 5 Mar 2019
Dear Susan thank you very much for taking your time and let us know about your experience, was really a pleasure to serve you. We are looking forward to see again in the near future, always remember Hotel Castillo Inés María your house in 🇨🇴. Our best regard. Inés Maria

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good looking small hotel. Rooftop terrace has a nice seaview, staff are attentive and friendly. Breakfast ok but nothing special, pool small and room cleanliness ok.
Stayed 5 nights in Dec 2018
Response from Cindy Carrascal on 13 Dec 2018
Estimado invitado, cordial saludo. Gracias por elegir el hotel boutique Castillo Ines Maria como su destino para hospedarse durante su reciente visita a Cartagena, nos complace saber que disfrutó de la calidez y amabilidad de nuestro equipo de trabajo, nuestra ubicación cerca de todo y nuestro variado desayuno. En el hotel boutique Castillo Inés María trabajamos motivados, para superar las expectativas de todos nuestros clientes. Será un placer darle la bienvenida nuevamente en esta su casa en Cartagena, felices fiestas y prospero año nuevo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a small hotel very close to the center, the staff is very friendly and accommodating.
Stayed 4 nights in Nov 2018
Response from Cindy Carrascal on 4 Dec 2018
543/5000 Dear guest, cordial greeting. Thank you for choosing the boutique hotel Castillo Ines Maria as your destination to stay during your recent visit to Cartagena, we are pleased to know that you enjoyed the warmth and friendliness of our work team, our location close to everything and our varied breakfast. In the boutique hotel Castillo Ines Maria we work motivated, to exceed the expectations of all our customers. It will be a pleasure to welcome you again in this his house in Cartagena, Happy holidays and prospero new year.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in Cartagena!
Absolutely beautiful hotel walking distance from the walked city. Big room with a comfortable bed and a great breakfast...couldn't ask for anything more!
Stayed 3 nights in Nov 2018
Response from Cindy Carrascal on 6 Dec 2018
Estimada huésped, cordial saludo. Gracias por escoger el Hotel boutique Castillo Ines Maria como su destino para alojarse durante su reciente visita a Cartagena, nos complace saber que disfrutó de la calidez y amabilidad de nuestro equipo de trabajo, de nuestra ubicación cerca a todo y de nuestro variado desayuno. En el Hotel boutique Castillo Ines Maria trabajamos motivados, para superar las expectativas de todos nuestros Clientes. Será un placer recibirle nuevamente en esta su casa en Cartagena, Felices fiestas y prospero año nuevo.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Charming hotel
The staff was very friendly and helpful. The location was good, outside of the walled part of the city, but it's and easy walk. The hotel was so charming and quaint. However, the pool area and our bathroom were not as clean as I would have liked. Overall we had a nice stay.
Stayed 2 nights in Sep 2018
Response from sebastian martinez on 19 Sept 2018
Dear Guest. Thank you for your review, it was a pleasure to serve you.

8/10 Good

Marie, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel! it feels like home; however, breakfast is very small and the selection is very limited. You better off eating breakfast out. The area is very safe and it is walking distance to the old city. Shout out to Sebastian, Vanessa and Liliam, they are very courteous and make you feel welcome.
Stayed 3 nights in Sep 2018
Response from sebastian martinez on 19 Sept 2018
Dear Guest. thank you for let us know your review. It was a pleasure to serve you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
The staff were very friendly and helpful. The hotel is very modern and comfortable, and it's located centrally. I would definitely recommend this hotel for others.
Stayed 7 nights in Jun 2018
Response from sebastian martinez on 22 Aug 2018
Dear Guest. it was a pleasure to serve. thank you for the review. you are always welcome.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tradicional , Familiar and very comfortable.
Stayed 1 night in Aug 2018
Response from ines Maria on 5 Sept 2018
Estimado huésped como nos alegra que todo haya sido de su agrado, gracias por tomar de su tiempo para darnos ha conocer su experiencia es muy importante para nosotros. los esperamos pronto.

10/10 Excellent

Mindy, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful boutique close to the historic walled city. The staff is very helpful and the breakfast is delicious. Loved the clean room decorated with antiques. The views from the balcony sweep you away!
Stayed 2 nights in Aug 2018
Response from sebastian martinez on 16 Aug 2018
Thank you for you review. It was a pleasure to serve you.

10/10 Excellent

christiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem just outside old town
The hotel is beautiful, the staff incredibly friendly and helpful, rooms very nice, great breakfast, small pool, lovely atmosphere and homely
Stayed 2 nights in Mar 2018
Response from sebastian martinez on 8 Mar 2018
Dear guest. We are so glad to serve you. thank so much for let us know your experiencie. See you the next time to serve you again. it was a pleasure.

10/10 Excellent

Lish , Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quiet
This place was exactly what I was looking for. A relatively small hotel, nothing overly fancy, clean, very nice and quiet at night (found this hard to find most places in Colombia), helpful staff, decent breakfast, good internet. The hot water isn't the best, like many places but the rooms are big, clean and the shower is warm enough.
Stayed 2 nights in Feb 2018
Response from Ines Maria on 23 Feb 2018
Dear Guest was are pleasure to serve you ,we are glad you enjoy stayed with us. thank you for your review,we are lloking foward to serve you in the future.

10/10 Excellent

George, Wisconsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem just outside the walled city.
Charming old home with 7 rooms and a friendly staff. Very safe (you ring to be let in) and in a residential neighborhood with a couple of good restaurants nearby. At first we thought it a bit of a hot walk to get to the centro, but then we realized that there were cabs going by all the time and they take you there for 7000 ($2.50 USD). No haggling on fares here. Small pool, excellent and varied (included) breakfast served by the pool. Great tv service and good internet reception. Very quiet at night. Ocean view from upper patios. 1 block from a beach. Very recommended!
Stayed 4 nights in Feb 2018
Response from Inés maria on 20 Feb 2018
Dear Guest thank you very much for choosing us, was a pleasure to serve you and we are glad to comited your expectations. We wish the best.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the architecture and decor!
Beautiful historic home transformed into a hotel hundreds of feet from the ocean, and only a few minutes walk from the Rafael Nunez house and the old city. I really loved the architecture of the home, and tasteful decor. Really enjoyed the seclusion and quiet of the pool and patio area, which was where i spent most of my time during my working holiday. While i was there, they upgraded the internet connectivity with multiple providers and greater coverage throughout. As with any hotel, maintenance happened, but it was only a minimal inconvenience, and much appreciated. The AC unit stopped working, so they switched my room, and had a repairman there the next day to replace it. The staff was friendly, and dealt quite well with my incessant use of google translator. Being former military, i appreciated it when the staff reminded me about drinking unfiltered local water, and walking to and from the city at night in dimly lit areas, they even kept the front gate locked adding the seclusion and safety. The breakfasts were on par with most basic US hotel continental breakfasts. There are a few restaurants on the same street if that doesn't suffice. I would highly recommend this hotel to others, and have!
Stayed 3 nights in Oct 2017
Response from Inés Maria Roberts on 12 Dec 2017
Dear Guest, we are glad to heard about your stay in our hotel was wonderful, make us very happy to acomedite your expectations ,is our best reward ,for this satisfaction we work hard everyday try to make your stay enjoyable. Thank for telling us and another traveler your experience. We hope to have the pleasure to serve you in the future. Happy Holidades.

8/10 Good

Elaine S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel
A short overnight stay but pleasant. Breakfast was satisfactory.

6/10 Okay

AJ, New York

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great, beautiful house
This is a Mansion turned into a really nice hotel. The included breakfast is tasty and the pool area is secluded and quite charming. It's regrettable that the staff Do not know how to treat guests
Response from Ines maria on 22 Sept 2016
Estimado Huesped muchas gracias primero que todo por darnos a conocer su experiencia, nos agrada que le haya gustado el hotel , mirare ha fondo que paso con la atención y se tomarán los correctivos necesarios, muchas gracias. Ines maria

10/10 Excellent

Lewis, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Lovely hotel and staff, really made us feel welcome and were very helpful. The room was perfect and the breakfast was delicious. It's only a short walk to the wall and we really enjoyed our stay.

6/10 Okay

carlos, Elmwood park

Liked: Cleanliness
Ok

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a great experience, staff is not attentive
The actual hotel premises is nice, but not as advertised. First, it needs to be better maintained and cleaner. The tub was dirty and the towels were worn. We stayed in the suite, and it's really nice, high ceilings, nice big bathroom, just kind of worn and shoddy. The staff is really the problem. They always had friends and their kids there, so if you need something, they make you feel uncomfortable, like you are inconveniencing them. You actually need a staff member to let you into and out of the front gate every time you are coming or going, so to track down a staff member and get them to actually assist you each time is kind of a pain. It was like they were enjoying themselves and we were intruding, so it wasn't pleasant to be on the terrace area or near the pool because that's where they always hang out. On another note, it's close to the walled city, just a few minutes walk, but to get to the part of the walled city where things are happening, it's probably a 15-20 minute walk. This wasn't a problem for us because we don't mind walking, but they encourage you to take a taxi because they said it's not safe at night. We didn't take taxis and we were fine, but that's not exactly reassuring. If, like us, you're not fluent in Spanish, I wouldn't recommend this place. It was difficult trying to communicate with the staff because of the language barrier.

8/10 Good

agustin, Washington D.C.

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Our House
Our stay was great. The staff really went out of their way to accomodate us. We felt like we had the house to ourselves. The room was small but very clean and organized. The only negative is the bed was noisy and needs to be upgraded. Otherwise, we enjoyed the stay and the location. I would stay there again and recommend it.

10/10 Excellent

AJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

nils, San Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to beach and old town
This is a villa transformed into hotel with just 4, soon 5 rooms. I was in the suite which was very good value, is huge, has its own terrace. Staff very nice and helpful.
Response from Ines maria on 20 Feb 2016
Primero que todo muchas gracias por contarnos su experiencia, nos complace que haya estado feliz, fue más que un placer servirle. Recuerda hotel boutique castillo Ines María siempre los esperara en cartagena, Felicidades. Ines Maria

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Home away from Home
Hotel Boutique Castillo Ines Maria is an eloquent old home in a quite residential neighborhood a couple of blocks walk from outside of the Old Town Wall. It is an easy walk during the day, however I recommend a quick taxi ride after dark. The hotel was very clean and well maintained, the air units were new and cooled quickly, which was very necessary during the time of year we were there. All of the staff were friendly and extremely helpful in every way, we felt like family before we left. We enjoyed a great breakfast that was a choice of eggs or Arepas and fresh fruit daily. We will be back again and again.

10/10 Excellent

Nicole, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with lovely hosts
We had a wonderful stay at Casa Ines. Our hosts were very friendly and welcoming even offering is towels for the beach. The location is a short 7-10 minute walk into the walled city and while the neighborhood is decent I would just take care after ours. The location felt super safe as the hosts need to buzz you in and then come to the gate to let you in. The best parts were the A/C and the breakfast which is made for you and served on a beautiful patio next to the pool. I would highly recommend this hotel for your stay in Cartagena!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
what an amazing stay !!
The staff was very very friendly.It almost felt like family. Loved the rooms very traditional and clean,the bed was super comfortable.Hotel is close to the plaza and stores .

8/10 Good

Mar, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Especial place, especial people!
This is more than a hotel, it feels like a castle and you the queen/king of it! Staff, from the manager to the maid are extremely kind, helpful and friendly. Nothing fancy, a modest breakfast is served; however they do so in the way you will serve your most welcom guests.
Response from Ines MAria on 20 Feb 2016
Estimado huesped nos complace enorme que todo haya sido de su agrado, y este es nuestro objetivo hacer su estadía inolvidable. Vuelvan pronto. Felicidades.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful stay.
Not in the old town but super close. Beautiful rooms, nice breakfast, friendly staff but speak NO ENGLISH.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First two nights in Cartagena
Great boutique hotel. Only 4 rooms - we were in two because we each booked a night separately. One was grander than the next. Staff incredibly friendly but not a word of english so communicating in our limited spanish was quite difficult and led to a number of misunderstandings. And although it is located a couple blocks outside the walled city, we felt safe walking around (with the exception of late at night which one shouldn't do anywhere). There's also the Rafael Nunez house/museum on the same street one can visit and a great restaurant as well next door. When we left a couple items of clothing, they called the next hotel we were at as well as emailed. Overall, very positive experience and would stay again (with a spanish dictionary though!)