Booked a few days ahead of time, and paid deposit, but ran into problems coordinating the border crossing the next day due to Brexit, so I immediately notified housing manager, and asked if they could rent to someone else over the weekend since it did not look like we could make it and it was within 24hrs of our original booking and still over 24hrs before we were to arrive. But instead of being understanding, they demanded the rest of the deposit for the rest of the weekend, because of there "no cancellation" policy. And then threatened us that they were taking it to their legal before we were even set to arrive. We paid the full amount anyway, because that was the VRBO policy, but it was for a stay we never got to use. And it was a case when the owner was notified ahead of time and they did not previously have the property booked the day before anyway. In my thirty years of booking hotels, lodging, etc. I have never encountered such an uncaring, inflexible, and rude host. Buyer beware, it may seem like a good deal, but Frederico or Biagio do not have your best interest nor your families benefit at heart. I get the impression, they are either desperate for money or really just didn't give a crap about us. I don't know the reason, but we are good people and try to communicate effectively. But our end result was that this family on a budget had to pay for a separate place in France to stay for the same time period. Biagio never offered to amend the stay or comp us for a day or two, or offer another time to stay, etc. I have had better services and hosts in the worst neighborhoods in big cities. Don't let the pictures and description of this place hide the true nature of the host/owner. We cannot say what the property was like, so that is up to you to figure out, we had to rate the location on the VRBO app even though we did not stay there to submit the review. So to be fair, it may be a nice place to stay, but my family and I will choose to stay with someone else next time we come to Italia. Someone that hopefully treats others with courtesy, dignity and respect. We may have to pay a little more, but probably not double what we had to pay this time for no service.
