Cozumel Castillo Real Hotels

"When we first arrived, we were a little shocked with our room. It is not what is depicted in the photos. This hotel has been “touched-up” far too long, and is in need of a proper doing-over. That being said, once we accepted that our room wasn’t what we thought (towels are very old, bedsheets are very worn and sometimes stained) and the beds are well-worn in as well, we decided to make the most of it. We’re happy we did. The hotel is clean, the food is delicious. It takes a long time to get the food if you order it, and the buffet is very small. Do not expect a buffet like you would at a big named resort. This hotel is locally owned. It seems to generate a lot of income, but that income should be used to do some updating and repairs. We had 4 staff members that really went above and beyond for us. We adored them. In the dining area, it was Ruby, José and Alejandro. At the tourism desk, Roberto was lovely and very helpful. The beach is amazing, and the snorkelling was way beyond our expectations. Overall, we did enjoy our stay, and, if the price is right, we would go again. "

"The staff were great, very pleasant and accommodating. Check in was easy. Beach area is beautiful! "

"Alright place to stay overnight for next day flight. Upkeep and maintenance is lacking. Light over sink was out couldn’t see in shower or mirror. Overpriced for what you get $70 US for breakfast buffet that was meh. Hotel staff were great but front desk wasn't very accommodating. Main pool was really disgusting, not clean at all, sludge piled up in one corner. Bar service at pool extremely slow. "

"Host(s)was most welcoming and more than attentive to our needs . Informative and made our stay so enjoyable Needed anything it was there Thank you Bill and Jane "

"Beautiful little jungle retreat very private. The breakfasts provided were excellent. Access to the private little pool area was wonderful. You will definitely need some kind of a vehicle or trans stay here it’s not within walking distance of anything"

"Villas Samna are in a idyllic garden setting in the midst of the jungle. The gardens are beautifully groomed. The hosts Marina, Diana, Blanca and Tanya are so warm and kind, making our stay delightful!"

"best beach on the island … "

"The property was in some disrepair. Unfortunately, it has not been maintained as well as we had expected. This included no hot water in one of the buildings. We also had to request someone to come clean the property, as it was dirty upon arrival. The owner obliged the following day.The pool was clean and well maintained throughout our stay. The property is large, lush and private. Good location to beaches, as well as groceries and downtown. We made the best of it and the kids enjoyed our stay. "

"The host ghosted me. Never responded or gave me instructions on how to get into the apartment. After 24 hours of traveling with no sleep and late at night time I was stuck two 2.5 hours outside sitting by the ferry dock trying to find another place to stay."