Coba Cenote Choo-Ha Hotels

"This was our first time here and we loved it ! Food and cleaning was excellent and the staff was above and beyond… Our personal Concierge Julio Rodriguez was 100/10 .. he even prepared a Happy Anniversary surprise without asking … I am Very grateful for everything… It is a quiet place , perfect for relaxing . Totally recommended "

"Beautiful place to stay! Very clean, private, and stunning grounds. "

"Fantastic boutique hotel in Tulum. EASY! fantastic staff and a complete no stress vacation. Food was great. and the cabins were awesome. Note. each room has a ‘dipping’ pool. Some are heated. If you want that hot tub, man sure that is what you book. "

"The breakfast was great!"

"We really enjoyed our stay at this hotel. We found it very quiet and peaceful. The staff were friendly and helpful with anything we needed and they worked all day cleaning and maintaining the property. We appreciated all the ammenities in the suite (dishes, soap, washing machine, etc.) and enjoyed the pool and hammocks on hot days. The hotel is located in a trendy neighbourhood with some very good restaurants and cafes. It's a bit far to walk to other areas, but they do have bicycles you can use, and we got very good use from these. If you have or rent a car, then it's very convenient for getting around."

"Very great staff "

"Overall, the hotel grounds and nice and maintained. I can say the rooms were nice and spacious as well. The only problem is outside noise in the apartment. My 1 bedroom was outside of the pool with kids constantly screaming. I was able to tune it out but the bedroom located in the back faced the road and you can clearly hear every car driving by. Thankful the road is clamber at night. On my second day there was a high pitched loud buzzing sound coming from the courtyard. I couldn’t tune this sound out and it was extremely irritating. I walked around to see where it was coming from and finally asked the front desk if I could change rooms. I also noticed my balcony door didn’t close all the way. The front desk said we don’t have any other one bedrooms available and said nobody ever complained about this noise. I offered to take a downgrade or even pay for an upgrade to no avail. I convinced them to come hear the sound and they finally agreed and learned the sound was coming from a motor outside of my room. They shut off the motor and all was well and they sent someone to fix the door. The motor was back on my last day but I just dealt with it. The front desk could have handled the situation better and offered some accommodation rather than dismissing my claims. Overall it’s a nice place but not relaxing and staff could have been better. I’d think twice before booking this place or at least book a room on the higher floor to avoid the noise. "

"Las habitaciones no están listas a tiempo. Te la entregan hasta 1 hora y media después. Ir a cualquiera de sus restaurantes es un desastre. No tienen un sistema o plataforma automatizado, todo lo hacen manual. La hostes es la que te lleva a la mesa y deja desatendida la recepción de los restaurantes. Pésima coordinación en restaurantes. La comida estuvo bien, pero las porciones son muy pequeñas, parece que es un menú de degustación. No regresaría. "

"There are bugs in the room. The pool water is dirty, and there is a lack of consideration for guests; it seems the hotel is only focused on making money. It is not worth the price. I recommend not going."