「The manager handled a situation poorly and acted out of blatant prejudice. Demanding we leave and he would refund me because he didn’t want my kids and I there anymore. It has been a week tomorrow and still no refund. I’ve tried to call to see if he wanted to apologize and talk about the way things happened, and they do not answer the phone. No contact, no remorse for his actions and aggression towards me for ruining my daughter’s 3rd birthday. Do not recommend this establishment to any one of...
「We booked for one night through Expedia. Although my receipt clearly showed the correct arrival date, somewhere between Expedia and the hotel desk, the date was entered incorrectly by one night. So they did not have a reservation for us for that night. Seemed like a simple thing -- they had empty rooms and I had a receipt -- just change it and check us in. Apparently it doesn't work that way with third party bookings. Hotel staff and manager said we had to contact Expedia to figure it out. ...