Chappaqua Hotel with Pool

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"The room service ordering was not user friendly. I had to call the front desk twice to figure out. Had to click on the food picture - that was not clear. And the person at the front desk seemed to be annoyed with me which made even more frustrating."

"Very nice staff, the front desk rep was great...the room was fine...nice shower, TV, microwave, albig fridge and the ice-maker was rightbacross the hall and worked well. The mattress and pillows were great and the room was very clean, it just needed some updating and sprucing up...all n all the place was great and you can't beat the price!"

"Nice hotel, big rooms, basic breakfast, wifi didn’t work properly. "

"Clean room. Staff was very friendly and welcoming. Food was not as good as I hoped it would be but it was still good. We both had the turkey club. Would definitely plan to stay there again and I really enjoyed Norwalk itself. It’s a very walkable pristine town. "

"Receptionist at check-in had a bad unfriendly attitude , unhelpful with couldn’t care less attitude "

"Selected this place because it was located close to Rte 287 so I could get back on the road next day. Didn't have time to tour around so not sure about shops nearby. Staff was cordial and helpful. While promo pics were appealing, you can tell this is an old, old place that is in need of some renovations such as better lighting in the very spacious old style bedrooms that dreary even though there are good beds but sparse furnishing. If you have mobility issues beware that there are no elevators for guest use and lower free parking areas don't have stairways to the upper levels. Conclusion, if you're looking for a place close to the highway and a good bed to sleep in, the cost is market fair. Don't know they have the $$$ but this could a neat place with an upgrade! "

"Everything was great. Customer service was genuine and welcoming!! "

"It was great for the occasion "