Les Andelys Château Gaillard Hotels

"My only complaint was no desk and chair to read and work at."

"Amazing staff"

"Diabolical!! Expedia take this hotel off your list! Looked abandoned it was so unkempt. Manager extremely rude and aggressive. Reception should have been open 1700 to 2300H. He arrived 1730H the first night and 1745H the second. Our code for the front door did not work so we could not access our room. When he arrived eventually he called us liars!!! We put our number in and proved to him it did not work. He then slammed the door shut causing small parts of the ceiling to fall on my wife cutting her arm and trapping her on one side and me on the other! I shouted back to be let in. He prevented my wife from opening the door! She was very frightened. He continued to shout and then said he was calling the police! We decided to pack up and leave as he is intolerable!!! Added to that only one loo worked and it was past reception and down another corridor. There was only 1 meal and a few cans in the vending machine. The microwave was cleaner once I used it than when we arrived. There was no where to sit outside. We were on our own in the building overnight with no instructions on emergencies. We could not get the Manager on the phone. We have used this hotel for many years (approx 30) but NEVER again🙁🙁"

"Chaînes télé limitées, surface des chambres juste ce qu’il faut, pas la place pour mettre les sacs, salle de bain et toilette ensemble, pas possible d’être malade et de vouloir être propre ! On nous demande si on veut que la chambre soit faite pour 2 jours ? Sinon personnel agréable, réactif lorsqu’il manque quelque chose au petit dej, a réussi à me trouver une autre chambre à un autre étage, petit coin bar agréable. On ne peut pas demander la lune pour 79€ la nuit "

"Great setting and location which we have visited many times over the years Staff very helpful"

"very well maintained place. they have a good breakfast. check in is kind a late, it was 5 pm and we had to wait and merge into some other place for check in time. it should be little earlier instead. overall, nice place and clean hotel and facing to beautiful church "

"Excellent stay. Very clean and modern room. "

"Excellent staff, clean, very comfortable room. Very friendly towards our two small dogs."

"I stayed for one night and was impressed by the excellent customer service and helpful staff. However, the room had an odd smell, and the bathroom was quite dated. Overall, great service but the facilities could use an upgrade."