"We had a great experience at the Hyatt Regency Chicago. Check-in was quick and efficient, and the staff was consistently friendly and knowledgeable. The room was modern, clean, and well maintained, making for a very comfortable stay. The convenience of having a Starbucks downstairs for morning coffee was an added bonus. Overall, a fantastic location and great service—would definitely return!"
Hilton Garden Inn Chicago Downtown/Magnificent Mile
4/10 Poor
"For what we paid and the location I had high hopes for this inn but my expectations fell flat horribly. From the check in with Fatima to the room cleanliness, all left much to be desired. Fatima was clearly not in the mood to be of any more assistance than she was. She was not welcoming in the least and clearly didn’t want to be bothered doing anything but inputting my i formation and getting me out of her face as quickly as possible. We get to our floor and it smelled of complete garbage. We then make it to our room, all dusty, bed was uncomfortable, refrigerator was not cold. They did send maintenance up I cannot recall his name but he was the best part of the experience at this inn. I am quite disappointed to have that kind of experience with any hotel/inn attached to the Hilton name. We won’t be back and will not suggest anyone else to utilize this location either. "
"Was fairly nice I'd say the only thing or things I didn't like was the extra $45 parking but if you download the app spot hero you'll be able to find cheaper parking around you and for breakfast you had to pay an extra $31 but otherwise in that the room was excellent although at first the staff said I didn't pay for a City View room but I showed them my Expedia purchase and they gave me the City View room the pool and gym were awesome The View was awesome they should add a hot tub to the pool section otherwise than that I enjoyed!"