Maid service was hit-and-miss. Lounge area was crowded with loud music. Restaurant was understaffed in the morning with slow service. Coffee was weak. Lobby was divided into service and no service but rule was not enforced.
Robert
於 2024 年 3 月住了 4 晚
10/10 優異
Mika (Acton)
家人同遊
2024年3月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The designs of the room, lobby, and the cafe were beautiful. They gave us extra water packs. I loved it. I wish the restaurant had more staff to welcome guests in because we were waiting for the entrance, but no one showed up until we went inside.
Mika
於 2024 年 3 月住了 1 晚
10/10 優異
Laufet (Kalamazoo)
2024年3月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I was able to check in early and my room was clean and ready.
Laufet
於 2024 年 3 月住了 1 晚
2/10 很差
Beth
伴侶同遊
2024年3月3日
讚好:整潔度、設施服務和住宿狀況
The management essentially accused my husband and I of stealing an object from their restaurant, was very aggressive (getting our faces, etc), tried kicking us out of the hotel and called police. It’s a shame that the establishment has people like this working there as the hotel and restaurant are beautiful and offer great amenities. The only other downside is the area is still up and coming so there were some unsavory characters around.
Beth
於 2024 年 3 月住了 1 晚
10/10 優異
Mark (Christiansted)
伴侶同遊
2024年2月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
First timers at Sophy, we were so pleased with this hotel's attractiveness and really, the stunning decor. Lovely and helpful staff, one and all...dining was good, too. Thanks.
Mark
於 2024 年 2 月住了 4 晚
10/10 優異
James
伴侶同遊
2024年2月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It’s really cozy you feel like you’re at home, the stuff is helpful, kind. I will definitely recommend this hotel and rebook soon