At the time of booking, the listing offered a villa with 2 1-bedroom, 1-bathroom apartments totaling 2 beds and 2 baths. I corresponded on multiple occasions with Nadia the property manager before my arrival and there were no further discussions about the listing or any changes.
When we arrived to the villa, we were greeted by Nadia's associate Garvin who led us to the first apartment. We entered to find a 1-bedroom apartment with 1 bathroom as promised, but also with an air mattress covered with a sheet in the living room. We asked to be shown the other apartment promised in our booking and were told by Garvin that the booking included only the 1 apartment and the air mattress was supposed to be a second bed.
We immediately called Nadia who requested evidence of our claims and asked Garvin to verify. We showed him the website verifying the booking details of 2 bedrooms and 2 bathrooms in 1 villa, 2 apartments, and Garvin proceeded to show us to the second apartment.
As we began to unpack our luggage, Garvin returned and stated we could not stay in the second apartment as it had been booked by someone else and they were on the way to the villa. He said Nadia attempted to have them cancel, but as they were already on the way, it was their honeymoon, and they were native to St. Lucia, they would receive preference. One of my guests asked for an explanation as to why being native to St. Lucia would make any difference when we had both booked the same space (I am also of St. Lucian descent and had traveled there to visit family including my mother - they were not aware of this), and Garvin immediately became defensive and belligerent, claiming he was being called racist. From then on, a confrontation ensued between him and my 2 female guests during which he became even more belligerent, disrespectful, and threatening, and had to be held back by my nephew who had come to help us get settled.
After this hostility continued for a time, we decided that if they were not going to give us the space promised, and now the environment is unsafe because of this confrontation, we would leave. Up until we were able to get transportation elsewhere, Garvin continued to antagonize our group. Eventually we left and Nadia agreed that the listing was misleading and falsely advertised and provided a refund.
The villa looked very nice and I think we would've enjoyed staying there otherwise. The location is a bit out of the way and far from the major attractions.
