Taichung Chungyo Department Store Hotels

"Clean room, staff was very friendly and helpful. Good location."

"Trendy hotel set in a heritage building. You would think that it is dated but it was tastefully done. Very busy reception but they are very very accommodating, so well done to them. "

"Reception staff very helpful and friendly. Room kept very clean."

"This was a larger room with a better layout."

"Clean room and good location!"

"Great hotel. Clean, quiet, comfortable and in a good part of town. The staff were friendly and the breakfast buffet was the largest I’ve ever experienced in any hotel around the world. Overall had a great experience "

"Friendly staff, spotless room and amazing amenities "

"Everything is perfect "

"This is easily the most beautiful hotel that I have personally stayed in in Taiwan. The art deco aesthetic is well-conceived and executed throughout the property. I am deeply impressed by its beauty, and staying here is an experience. Our room was also quite large, larger than some of the other two-bed rooms I saw during our stay. Beautifully appointed and very comfortable. We stayed in room 802, and would request this room again if we were to stay there. The issue is, once you've experienced actual 5 star service, service that is very close but not quite there sticks out like a sore thumb. The service was very good, but overly stiff. I was drinking a glass of water in the lobby from the provided glasses and dispenser. I was stopped on the way to the elevator because you're not allowed to bring the glass of water from the lobby to the room... It was a strange, uncomfortable moment that could've been easily avoided. There were a couple of other small moments like this that were just... a little bewildering? Where other 5 star hotels would've found a solution to these issues (or had them prepared), it seems like the staff were trained to be rules-focused, rather than comfort-focused. It's absolutely a training problem. The other issue is that, well, it's Taiwan. A 15 minute walk with luggage from the closest train station is an adventure, and the immediate neighborhood is a bit boring. Overall, gorgeous, great hotel. A little awkward service and location."