Cincinnati Cincinnati Museum Center at Union Terminal Hotels

"The halls were stark white, no art or anything. The lobby smelled like a sewer for the entire time we were there. Our phone did not work and could not call the valet."

"Property is run down half the things in the room broken"

"Staff is wonderful which compensates for the lack of amenities! You have to park in a garage and haul your luggage to your room, down ramps and stairs! There was no hot water for showers, luke warm water only. The air conditioner did not go below 70 in the room. "

"Everything was great but pool is not heated and was like I e"

"The property was well kept. Staff was friendly "

"Clean room, lobby bar and fitness room excellent. The breakfast was just okay- no apple juice, pancakes, or waffles. There are very little gluten free options. Staff was attentive and friendly. The thermostat in room didnt work and one day the whole building was so hot couldnt breathe. My digital key worked for everything but the elevator. "

"Check in was terrible. We were there 90 minutes AFTER our scheduled check-in time of 4:00 and still had to wait 30 for a room to be cleaned and available. The attitude of the staff towards us was awful. They acted like we were in the wrong for wanting to check in and just kept giving the excuse of lots of late check-outs. Perhaps they shouldn’t allow so many late check outs if they know they have bookings coming in. I will never stay there again and would advise others to stay somewhere else. "

"Stay was perfect "

"Helpful staffs "