Mombasa City Mall Hotels

"Very much they passed all our expectations in every thing, breafast and the restaurant for dinner time, clean room, very friendly staff. Thank you, Ahmed"

"Staff was amazing . Food at Thai Chi by the sea was one of the best in Thai food and fresh sea food . Overall it was a great experience for me & my family . "

"Everything was great, we had a fabulous stay. The staff is very respectful and cares about the customers. Festus from house keeping is awesome, always smiling and does the job to perfection. The leader of the entertainment group and the whole crew are very talented and gave us a lively and enjoyable time!! All departments from the receptionist to everyone we interacted with service was great."

"The staff were amazing ,very patient and kind. My family had an amazing holiday . I would recommend staying."

"Great hotel"

"very noisy at night because of rhe music coming from the bar/club and the room needs to be updated. But pools staff and the beach are fantastic."

"This was the worse experience I have ever had! We checked in on Saturday. Shortly after a few hours, where I discovered there was no hot water and one of the ACs were broken, we lost complete power. After 2 hours of the host asking us to wait in the dark, I decided to leave and check into another hotel. The whole time I was in the dark, the host kept reassuring me, the power would come back on. After leaving the place, the owner refused to give me refund claiming he did not know I left, when I clearly told the host we were leaving. Not being able to be compensated and being forced to stay at a place with no power leads me to believe no owner has no integrity and can not be trusted. I highly discourage anyone to reconsider who thinking of staying here. Again, the owner is refusing to compensate despite what happened."

"Only WiFi sometimes no signal also tv not great"