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“We stayed for two nights from September 23 to September 25. It was raining and very cold during those days. When we arrived at the hotel, we found that there was no hot water in the bathroom. We reported the issue on the first day, but no one responded, so we had to take cold showers. As a result, both of us caught a bad cold and completely lost our voices. On the second day, we tried turning the water to the hottest setting and letting it run for 10 minutes, but only got some lukewarm water. In……

“The room had a nice view. The bed was comfortable and it was located around everything. Would definitely stay there again.”

“The receptionist with long hair doesn't smile,when the door opens. TV still on we thought someone in the room,There is a garbage under the table in the room, and there are two red dirty things on the carpet too ,a long hair on the blanket ，I originally wanted to change rooms, but the front desk said there was no one to work or tidy up during the holidays when we checked in ，Not a very good experience”

“Everything was fine until the Mo”

“Great place. Love Cincinnati. Great breakfast. Thanks ”

“The art is very unique and we loved every part of the stay. The staff was helpful at every point in the day, and the valet was polite and the service was prompt. We were told 20 minutes to wait for our car to be brought up, and it was brought up in only 7 minutes. Very efficiently run establishment, my only regret is that I wasn’t able to try the restaurant in the lobby. Other than that it was very excellent.”

“Manager on duty morning on 5/9/26 was very good and understanding. We checked in late Friday night and needed some ice and we had a fridge with ice maker but wasn’t on and no signage to tell us where an ice maker was. I checked for bed bugs and found NO sign of them, I do that everywhere I stay, and I found small pieces of pet poop under curtain from pet friendly facility. Shower head was horrible. The bed was sitting crooked on bed frame and looked hideous. Bed looked like a teenager made it……

“Loved the style and cleanliness and how helpful the staff was ! We had a room with 2 bunk beds and I was looking so forward to being on one of the top bunks but !! The way the ladder is designed to climb up , makes it very difficult to climb up to the top! It’s a straight up not slanted ladder and you have to turn to the right to grab the bed safety guard which is difficult to do as you’re trying to pull yourself to the top ! Bad design especially because these are pretty high up ! The room had……

“The stuff was super friendly the room was clean”

“Nice unique rooms with a loft and the friendliest staff I’ve ever seen”

“员工服务非常周到！”

“Clean rooms, staff was amazing, bar was a bit underwhelming with lack of variety, dinner was amazing.”

“Hi, When I booked this hotel, the rate for one night on May 9 was $188.10. However, this hotel charged me $208.10, Total $20was overcharged. And no explanation or response to my email. I want to know why I was over charged extra beyond the agreed amount.”