「We chose Hotel Montegrino Lake View largely because of the Expedia photographs and reviews, which created an impression of a modern hotel with good facilities and beautiful views. Unfortunately, our experience was very different.
To be fair, our room was clean and the lake view from the balcony was lovely. However, the hotel itself was very basic, dated and tired, with little décor or comfort. There was no shower gel or hand soap, and the bedding consisted of sheets and an old brown blanket...
「I had a very disappointing stay at Best Western Hotel Bellevue Au Lac. The room was nothing like the photos on the website — outdated, worn, and clearly misrepresented. The facilities are old and poorly maintained.
Even worse, we experienced discrimination from staff at breakfast. We queued before another couple, but the waiter ignored us and then claimed there were no indoor tables, forcing us into a cold, semi-outdoor area. Breakfast was basically self-service (we had to pick up cutlery and...
「Everything was wonderful...except for the lack of an ironing board and iron in room.
As well, it's very strange to not have any blackout curtains...and be awakened by the sun it daylight each morning.
Otherwise, fantastic room and stay!」
「We were asked to pay at the hotel and it’s different from my booking experience with hotel.com that paid to hotel.com directly I’m not sure if this is normal.」
「We stayed in a junior suite. The whole layout of this suite is strange, just like an old residential bedroom adding with a toilet and living room but doesn’t match the overall style / design at all.
The water supply of the basin tub is totally out of control (bathtub was ok) either crazy hot or freezing cold, one way or other!!!
The hotel seems to be very “environmental friendly” where the supplies for the bathroom is extremely controlled, for example, only 1 small bottle of liquid soap for a...
「For the Locarno Film Festival, the location was excellent with both free city buses and the festival shuttle coming right in front of the hotel. Rooms were in excellent shape, and the breakfast was very good. Staff were helpful and very friendly!」