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Granbell Hotel Colombo的評價

3.5 out of 5
Granbell Hotel Colombo
Kollupitiya Road, 282/5, Colombo, Western Province

評價

8.0

很好

10 分評分，優異；103 則評價中有 58 則" "
8 分評分，不錯；103 則評價中有 16 則" "
6 分評分，一般；103 則評價中有 8 則" "
4 分評分，欠佳；103 則評價中有 8 則" "
2 分評分，很差；103 則評價中有 13 則" "

8.8/10 

整潔度

7.6/10 

職員與服務

7.6/10 

設施服務

8.6/10 

住宿狀況

7.6/10 

環保程度

評價

4/10 欠佳

Iswarya

多人同遊
讚好：整潔度
不滿：職員與服務
Staff seemed racist and not willing to help. They would hang up and they also only offer two water bottles per day and say water is complimentary. They would literally bring only 2 and never mention it until I asked
於 2024 年 5 月住了 8 晚

8/10 不錯

Masakazu

讚好：整潔度
於 2024 年 4 月住了 3 晚
Granbell Team 於 2024年5月10日的回應
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 不錯

Kathy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Granbell Team 於 2024年5月13日的回應
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 優異

Chathushka

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Granbell Team 於 2024年5月10日的回應
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 優異

Hassan

伴侶同遊
讚好：職員與服務和住宿狀況
A beautiful hotel, clean and nice sea view and friendly staff
於 2024 年 4 月住了 3 晚
Granbell Team 於 2024年5月10日的回應
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 很差

Faria

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The hotel is ok but the room is too small there is no space you can’t even walk . They didn’t gave us any slippers and bath robes . The breakfast is not good they don’t have much option. The service is worst .Also from the room fridge horrible smells came out .
於 2024 年 4 月住了 2 晚
Granbell Team 於 2024年5月10日的回應
Dear Guest,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 優異

Marly

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
What a beautiful place to stay, stunning views and the rooms really relaxing and comfortable.
於 2024 年 4 月住了 2 晚
Granbell Team 於 2024年4月11日的回應
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 優異

ANTON (Oslo)

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 3 月住了 1 晚
Granbell Team 於 2024年3月25日的回應
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 優異

Senthuran

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great customer service.
於 2024 年 3 月住了 2 晚
Granbell Team 於 2024年3月25日的回應
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 不錯

Bjørn Holtsmark

於 2024 年 3 月住了 2 晚
Granbell Team 於 2024年3月11日的回應
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 優異

Magen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
amazing rooftop pool, lots of options for breakfast, chic interior
於 2024 年 2 月住了 1 晚
Granbell Team 於 2024年3月11日的回應
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 優異

JUHYUN

於 2024 年 2 月住了 1 晚
Granbell Team 於 2024年3月11日的回應
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 優異

Rushdi

讚好：整潔度、住宿狀況和客房舒適度
Sleepover
It was a brief slewpover in between destinations.. comfortable sleep as the purpose ot was required for
於 2024 年 2 月住了 1 晚
Granbell Team 於 2024年3月11日的回應
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

6/10 一般

Gustav

Stannade två nätter
Bra vid första anblick, men bristande hygien i köket, blev matförgiftad, hotellets toalett i lobbyn hade det bästa möggel-doften jag någonsin har känt. Vi fick inte låna något omklädningsrum efter vi hade checkat ut. Rummen var bra och bra frukost.
於 2024 年 1 月住了 1 晚

10/10 優異

Imraan

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Japanese toilets and the rooftop bar make this an excellent choice with so many good choices nearby!
於 2024 年 1 月住了 1 晚
Granbell Team 於 2024年3月11日的回應
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

6/10 一般

Mr Dale

讚好：整潔度
不滿：職員與服務和設施服務
於 2024 年 1 月住了 2 晚
Granbell Team 於 2024年3月11日的回應
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 優異

Matthew

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great quality hotel, excellent designed rooms and very clean. Rooms fresh with good air conditioning and not humid like sometimes is the case with hotels in Columbo. Lovely staff, nice facilities and great city and sea views. Would definitely go back again!
於 2024 年 1 月住了 2 晚
Granbell Team 於 2024年3月11日的回應
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 不錯

Miho

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 4 晚
Granbell Team 於 2024年3月11日的回應
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 優異

Michelle

讚好：整潔度、設施服務和住宿狀況
Loved the room, the view and the pool was my favourite spot. Will stay here again.
Granbell Team 於 2024年3月11日的回應
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 優異

Timea

於 2023 年 12 月住了 2 晚
Granbell Team 於 2024年3月11日的回應
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 優異

Jonathan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚

10/10 優異

michael

於 2023 年 12 月住了 10 晚

2/10 很差

Dilanka

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not a great experience
This is the worse customer experience I have received in a while.. - Lifts are taking ages to come - Checking in is a nightmare - F&B staff are doing their own things and their discussions when guests being served - It’s terrible Looks like they are short of staff
於 2023 年 12 月住了 1 晚

2/10 很差

真實旅客

家人同遊
讚好：整潔度
不滿：職員與服務、住宿狀況和客房舒適度
Customer Service is Poor
Hotels Staff needs training on Customer service. It’s clear from the point of check in to the rest!
於 2023 年 12 月住了 1 晚

2/10 很差

Arunaachalam

於 2023 年 12 月住了 2 晚

10/10 優異

Frances

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great design and comfort hotel for short stay in the city. Highly rec.
於 2023 年 11 月住了 2 晚
Granbell Team 於 2023年11月28日的回應
Dear Frances,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 很差

Mohamed

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This hotel should not have cost $100, maybe half. It has a nice bathroom and pool and that's about it. The rooms are tiny and there are clear issues with door locks and appearance. The room service took almost an hour for a cheese burger and 2 fries and the room service person was very rude when she called to ask for payment. Terrible service.
於 2023 年 11 月住了 1 晚
Granbell Team 於 2023年11月24日的回應
Dear Mohamed,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 優異

Oshada

讚好：整潔度、職員與服務和住宿狀況
Granbell Team 於 2023年11月16日的回應
Dear Oshada,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 很差

J

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Management service skills & training required.
Beautiful hotel but terrible management. They need re-training in service, leadership & customer satisfaction.
於 2023 年 11 月住了 1 晚
Granbell Team 於 2023年11月10日的回應
Dear J,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 優異

jenni

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Most amazing views of Colombo
Room was lovely. Not huge but very comfotable and nice batroom. The infinity pool is great and has amazing views. Housekeeping staff very helpful and Hirosh does great hob cleaning room. Excellent way to finish Sri Lankan holiday
於 2023 年 11 月住了 1 晚
Granbell Team 於 2023年11月13日的回應
Dear Jenni,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 優異

Nikolaus

讚好：整潔度、職員與服務、設施服務和住宿狀況
Absolut zu empfehlen die Zimmer mit Badewanne, einfach spitze, der rooftop pool atemberaubend und das Personal sehr fokussiert und höflich, einziger Nachteil der Aufzug braucht sehr lange bis er kommt.
於 2023 年 11 月住了 3 晚
Granbell Team 於 2023年11月13日的回應
Dear Nikolaus,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 優異

Moosa

讚好：職員與服務和住宿狀況
I stayed in the water facing room with balcony and it was one of the best thing ever! The hotel itself is extremely beautiful & New located in a beautiful and calm area in colombo. Very tranquil and peaceful! Netmi from reception who is super friendly, accommodating, and organized everything for me neatly. All the staff in the hotel were very friendly and have wonderful smiles. Special thanks to Netmi - Rection, Neeliya - Coffeeshop (Makes the best matcha frappe) & Isuru - Housekeeping The Hotel has great food options and I have had most of my meals in the Hotel itself. Overall, would definitely recommend this Hotel and would love to come back.!
於 2023 年 11 月住了 1 晚
Granbell Team 於 2023年11月7日的回應
Dear Moosa,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

4/10 欠佳

Steven

讚好：設施服務
Sectavur pool. And rooms. Horrible food service.
於 2023 年 10 月住了 2 晚
Granbell Team 於 2023年11月2日的回應
Dear Steven,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 優異

Christian

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Jederzeit wieder!
於 2023 年 10 月住了 3 晚
Granbell Team 於 2023年10月31日的回應
Dear Christian,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 優異

Moosa

讚好：整潔度、職員與服務和住宿狀況
I had a great time at the Hotel it was the most wonderful three days such a beautiful place the staff are friendly and the facilities are excellent and thank you to all the staffs who made my experience more fun, comfortable and amazing.
於 2023 年 10 月住了 1 晚
Granbell Team 於 2023年10月31日的回應
Dear Moosa,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 不錯

Ampadee

讚好：整潔度、職員與服務和住宿狀況
Excellent Room with sea view.
於 2023 年 10 月住了 1 晚
Granbell Team 於 2023年10月31日的回應
Dear Ampadee,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

6/10 一般

Caleb (Winston-Salem)

商務旅客
讚好：整潔度和職員與服務
The rooms are on the small side and well appointed. A highlight is the Toto Washlet toilet/bidet. However, I wanted to like the Granbell but experienced multiple issues during my week-long stay. First, the rooftop bar food is subpar but expensive, and the service is only so-so. There were also multiple late night (very early morning; 3 am) false fire alarms, which was very disturbing. On arrival, my room had no hot water, and then on the last night of my stay my room (only) lost all power. The cleaning staff also neglected to provide any towels when refreshing my room.
於 2023 年 10 月住了 7 晚
Granbell Team 於 2023年10月23日的回應
Dear Caleb,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 優異

Cedric

讚好：整潔度、職員與服務、設施服務和住宿狀況
Its a b=nice, new hotel in a central location in Colombo. The rooms are modern , spacious and have all the comforts you need.
於 2023 年 9 月住了 10 晚
Granbell Team 於 2023年10月18日的回應
Dear Cedric,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 不錯

Johanna

於 2023 年 10 月住了 3 晚
Granbell Team 於 2023年10月31日的回應
Dear Johanna,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 優異

venu

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Granbell Team 於 2023年10月9日的回應
Dear Venu,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 不錯

Amanda

於 2023 年 9 月住了 2 晚
Granbell Team 於 2023年10月3日的回應
Dear Amanda,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 不錯

shinichi

於 2023 年 9 月住了 1 晚
Granbell Team 於 2023年10月2日的回應
Dear Shinichi,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 優異

RYOHEI

讚好：整潔度和住宿狀況
Good
於 2023 年 9 月住了 1 晚
Granbell Team 於 2023年10月2日的回應
Dear Ryohei,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 優異

Gabriela

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Granbell Team 於 2023年10月2日的回應
'Dear Gabriela,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 很差

Dilanka

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Granbell Team 於 2023年10月2日的回應
Dear Dilanka,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 優異

Benjamin

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Veldig bra hotel
Meget pent hotel. Nytt med gode fasiliteter. Infinity-pool, japansk toalett, pene rom og en meget god japansk resturant gjor dette oppholdet veldig bra.
於 2023 年 9 月住了 2 晚
Granbell Team 於 2023年10月2日的回應
Dear Benjamin,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 很差

Punitha

不滿：職員與服務和住宿狀況
於 2023 年 9 月住了 3 晚
Granbell Team 於 2023年10月2日的回應
Dear Punitha,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

2/10 很差

Rie

不滿：整潔度、職員與服務和設施服務
チェックイン前に到着したので清掃中なので１４時には部屋を用意できるとのことで、１６時にホテルに戻った際部屋を別の方に提供したとの事で結局1時間近く待ち部屋に入れました。ロビーにはチェックイン待ちの苛立った旅行者で溢れていました。 排水溝の掃除をしていないようでお湯が溢れてきて十分にシャワーを浴びれなかったので、夜にフロントへ清掃の依頼をしましたが、３０分以上待っても来なかった。電話で伝えたら「翌朝まで清掃はしません」と言われたので再度フロントへ行き、強く訴えました。その後ようやく清掃者が来ました。日系ホテルで予約し期待していましたが残念です。
於 2023 年 9 月住了 2 晚
Granbell Team 於 2023年9月25日的回應
Dear Rie,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

4/10 欠佳

Shanaz

伴侶同遊
讚好：整潔度
不滿：職員與服務和設施服務
Terrible check in. Breakfast was just a car crash. No system, no process, no management the food quality poor. Staff can’t be bothered including the chef. Basically you need to fight through the people to get to the food and when you do most of it has run out. By the time you get toast, your eggs are cold. It’s just horrific and that is me putting it nicely
於 2023 年 9 月住了 3 晚
Granbell Team 於 2023年9月21日的回應
Dear Shanaz,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

8/10 不錯

Francesco

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Granbell Team 於 2023年9月21日的回應
Dear Francesco,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team