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Reviews of Granbell Hotel Colombo

3.5 out of 5
Granbell Hotel Colombo
Kollupitiya Road, 282/5, Colombo, Western Province

Reviews

8.0

Very good

Rating 10 - Excellent. 55 out of 98 reviews" "
Rating 8 - Good. 16 out of 98 reviews" "
Rating 6 - Okay. 7 out of 98 reviews" "
Rating 4 - Poor. 7 out of 98 reviews" "
Rating 2 - Terrible. 13 out of 98 reviews" "

8.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Chathushka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Granbell Team on 10 May 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 Excellent

Hassan

Travelled with partner
Liked: Staff & service, property conditions & facilities
A beautiful hotel, clean and nice sea view and friendly staff
Stayed 3 nights in Apr 2024
Response from Granbell Team on 10 May 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 Terrible

Faria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is ok but the room is too small there is no space you can’t even walk . They didn’t gave us any slippers and bath robes . The breakfast is not good they don’t have much option. The service is worst .Also from the room fridge horrible smells came out .
Stayed 2 nights in Apr 2024
Response from Granbell Team on 10 May 2024
Dear Guest,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 Excellent

Marly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful place to stay, stunning views and the rooms really relaxing and comfortable.
Stayed 2 nights in Apr 2024
Response from Granbell Team on 11 Apr 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 Excellent

ANTON, Oslo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Granbell Team on 25 Mar 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 Excellent

Senthuran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service.
Stayed 2 nights in Mar 2024
Response from Granbell Team on 25 Mar 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 Excellent

Magen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing rooftop pool, lots of options for breakfast, chic interior
Stayed 1 night in Feb 2024
Response from Granbell Team on 11 Mar 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 Excellent

Rushdi

Liked: Cleanliness, property conditions & facilities, room comfort
Sleepover
It was a brief slewpover in between destinations.. comfortable sleep as the purpose ot was required for
Stayed 1 night in Feb 2024
Response from Granbell Team on 11 Mar 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 Excellent

Imraan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Japanese toilets and the rooftop bar make this an excellent choice with so many good choices nearby!
Stayed 1 night in Jan 2024
Response from Granbell Team on 11 Mar 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

6/10 Okay

Mr Dale

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Granbell Team on 11 Mar 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality hotel, excellent designed rooms and very clean. Rooms fresh with good air conditioning and not humid like sometimes is the case with hotels in Columbo. Lovely staff, nice facilities and great city and sea views. Would definitely go back again!
Stayed 2 nights in Jan 2024
Response from Granbell Team on 11 Mar 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Loved the room, the view and the pool was my favourite spot. Will stay here again.
Response from Granbell Team on 11 Mar 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 Excellent

Timea

Stayed 2 nights in Dec 2023
Response from Granbell Team on 11 Mar 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

michael

Stayed 10 nights in Dec 2023

2/10 Terrible

Dilanka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a great experience
This is the worse customer experience I have received in a while.. - Lifts are taking ages to come - Checking in is a nightmare - F&B staff are doing their own things and their discussions when guests being served - It’s terrible Looks like they are short of staff
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Customer Service is Poor
Hotels Staff needs training on Customer service. It’s clear from the point of check in to the rest!
Stayed 1 night in Dec 2023

2/10 Terrible

Arunaachalam

Stayed 2 nights in Dec 2023

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great design and comfort hotel for short stay in the city. Highly rec.
Stayed 2 nights in Nov 2023
Response from Granbell Team on 28 Nov 2023
Dear Frances,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 Terrible

Mohamed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel should not have cost $100, maybe half. It has a nice bathroom and pool and that's about it. The rooms are tiny and there are clear issues with door locks and appearance. The room service took almost an hour for a cheese burger and 2 fries and the room service person was very rude when she called to ask for payment. Terrible service.
Stayed 1 night in Nov 2023
Response from Granbell Team on 24 Nov 2023
Dear Mohamed,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 Excellent

Oshada

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Granbell Team on 16 Nov 2023
Dear Oshada,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 Terrible

J

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Management service skills & training required.
Beautiful hotel but terrible management. They need re-training in service, leadership & customer satisfaction.
Stayed 1 night in Nov 2023
Response from Granbell Team on 10 Nov 2023
Dear J,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 Excellent

jenni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most amazing views of Colombo
Room was lovely. Not huge but very comfotable and nice batroom. The infinity pool is great and has amazing views. Housekeeping staff very helpful and Hirosh does great hob cleaning room. Excellent way to finish Sri Lankan holiday
Stayed 1 night in Nov 2023
Response from Granbell Team on 13 Nov 2023
Dear Jenni,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 Excellent

Moosa

Liked: Staff & service, property conditions & facilities
I stayed in the water facing room with balcony and it was one of the best thing ever! The hotel itself is extremely beautiful & New located in a beautiful and calm area in colombo. Very tranquil and peaceful! Netmi from reception who is super friendly, accommodating, and organized everything for me neatly. All the staff in the hotel were very friendly and have wonderful smiles. Special thanks to Netmi - Rection, Neeliya - Coffeeshop (Makes the best matcha frappe) & Isuru - Housekeeping The Hotel has great food options and I have had most of my meals in the Hotel itself. Overall, would definitely recommend this Hotel and would love to come back.!
Stayed 1 night in Nov 2023
Response from Granbell Team on 7 Nov 2023
Dear Moosa,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

4/10 Poor

Steven

Liked: Amenities
Sectavur pool. And rooms. Horrible food service.
Stayed 2 nights in Oct 2023
Response from Granbell Team on 2 Nov 2023
Dear Steven,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 Excellent

Moosa

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great time at the Hotel it was the most wonderful three days such a beautiful place the staff are friendly and the facilities are excellent and thank you to all the staffs who made my experience more fun, comfortable and amazing.
Stayed 1 night in Oct 2023
Response from Granbell Team on 31 Oct 2023
Dear Moosa,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 Good

Ampadee

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Room with sea view.
Stayed 1 night in Oct 2023
Response from Granbell Team on 31 Oct 2023
Dear Ampadee,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

6/10 Okay

Caleb, Winston-Salem

Business traveller
Liked: Cleanliness, staff & service
The rooms are on the small side and well appointed. A highlight is the Toto Washlet toilet/bidet. However, I wanted to like the Granbell but experienced multiple issues during my week-long stay. First, the rooftop bar food is subpar but expensive, and the service is only so-so. There were also multiple late night (very early morning; 3 am) false fire alarms, which was very disturbing. On arrival, my room had no hot water, and then on the last night of my stay my room (only) lost all power. The cleaning staff also neglected to provide any towels when refreshing my room.
Stayed 7 nights in Oct 2023
Response from Granbell Team on 23 Oct 2023
Dear Caleb,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a b=nice, new hotel in a central location in Colombo. The rooms are modern , spacious and have all the comforts you need.
Stayed 10 nights in Sep 2023
Response from Granbell Team on 18 Oct 2023
Dear Cedric,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 Excellent

venu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Granbell Team on 9 Oct 2023
Dear Venu,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 Good

Amanda

Stayed 2 nights in Sep 2023
Response from Granbell Team on 3 Oct 2023
Dear Amanda,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 Good

shinichi

Stayed 1 night in Sep 2023
Response from Granbell Team on 2 Oct 2023
Dear Shinichi,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Granbell Team on 2 Oct 2023
'Dear Gabriela,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 Terrible

Dilanka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Granbell Team on 2 Oct 2023
Dear Dilanka,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

2/10 Terrible

Punitha

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Granbell Team on 2 Oct 2023
Dear Punitha,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

4/10 Poor

Shanaz

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Terrible check in. Breakfast was just a car crash. No system, no process, no management the food quality poor. Staff can’t be bothered including the chef. Basically you need to fight through the people to get to the food and when you do most of it has run out. By the time you get toast, your eggs are cold. It’s just horrific and that is me putting it nicely
Stayed 3 nights in Sep 2023
Response from Granbell Team on 21 Sept 2023
Dear Shanaz,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Granbell Team on 14 Sept 2023
Dear Matthew,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 Good

Lotta

Stayed 2 nights in Sep 2023
Response from Granbell Team on 13 Sept 2023
Dear Lotta,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 Excellent

Sean

Stayed 3 nights in Sep 2023
Response from Granbell Team on 11 Sept 2023
Dear Sean,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel but very under staffed
New and clean hotel in a good location and with great views of the Indian Ocean. Unfortunately, it has over 220 rooms, but not enough staff. The service is very slow and poor in terms of check-in, room service and restaurant service. We arranged an event in the conference facilities, which were excellent but the hotel is understaffed and the current staff need training.
Stayed 1 night in Aug 2023
Response from Granbell Team on 5 Sept 2023
Dear Valued Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 Excellent

I Kadek

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop. If ever you can assign one or two attendance in the pool side and have the service for food, beverage and towels will be great
Stayed 2 nights in Sep 2023
Response from Granbell Team on 5 Sept 2023
Dear Kadek,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

4/10 Poor

Luis

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Granbell Team on 4 Sept 2023
Dear Luis,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 Good

Luke

Stayed 2 nights in Aug 2023
Response from Granbell Team on 29 Aug 2023
Dear Luke,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 Excellent

CHANG JUN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Granbell Team on 24 Aug 2023
Dear Jun,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a great rooftop bar / pool. My room was very spacious and modern with both a bath and walk in shower. Overall an excellent stay
Stayed 2 nights in Aug 2023
Response from Granbell Team on 17 Aug 2023
Dear Valued Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 Good

Bandula

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Love the infinite pool
Stayed 8 nights in Jul 2023
Response from Granbell Team on 15 Aug 2023
Dear Bandula,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had great, new facilities and the staff were really helpful!
Stayed 1 night in Jul 2023
Response from Granbell Team on 15 Aug 2023
Dear Kieran,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 Excellent

Kapesana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel i’ve stayed at. Phenomenal service, convenient and beautiful amenities with a gorgeous view. The staff was very kind, checking in and out was very simple. Not overpriced like most hotels. Overall 10/10!
Response from Granbell Team on 15 Aug 2023
Dear Kapesana,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 Excellent

Samuel

Stayed 1 night in May 2023