外觀

Towneplace Suites By Marriott Richmond Colonial Heights的評價

2 out of 5
Towneplace Suites By Marriott Richmond Colonial Heights
931 South Avenue, Colonial Heights, VA

評價

9.4

完美

10 分評分,優異;87 則評價中有 65 則" "
8 分評分,不錯;87 則評價中有 17 則" "
6 分評分,一般;87 則評價中有 2 則" "
4 分評分,欠佳;87 則評價中有 1 則" "
2 分評分,很差;87 則評價中有 2 則" "

9.6/10 

整潔度

9.8/10 

職員與服務

9.4/10 

設施服務

9.6/10 

住宿狀況

9.4/10 

環保程度

評價

10/10 優異

Thomas (Colorado Springs )

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property is nice and close to I95, the staff are friendly, the bed was very comfortable. Would stay here again.
於 2024 年 5 月住了 2 晚
Cheryl. GM 於 2024年5月16日的回應
We're delighted to hear that you enjoyed your stay with us! Being conveniently located near I-95 is definitely a plus, and we're glad you found our staff friendly and the bed comfortable. We would be honored to welcome you back for another stay whenever your travels bring you this way again. Thank you for choosing us, and we look forward to hosting you in the future!

10/10 優異

Ann

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Kitchen had all amenities. Breakfast options were okay would of liked more or a selection. Beds were comfortable. Area felt safe and near a shopping center with dining options. Clean and quiet.
於 2024 年 5 月住了 1 晚
Cheryl. GM 於 2024年5月16日的回應
Thank you for sharing your feedback with us! We're delighted to hear that you found our kitchen amenities satisfactory and that you enjoyed the comfort and safety of our location. Your input regarding breakfast options is valuable to us, and we'll certainly take it into consideration to enhance our offerings. We're committed to continuously improving our services to ensure an even more enjoyable stay for our guests. We hope to welcome you back soon for another pleasant experience

10/10 優異

Housline

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Cheryl. GM 於 2024年5月16日的回應
Thank you from the bottom of our hearts for choosing to stay with us! It warms our hearts to know that you enjoyed your time at TownePlace Suites Colonial Heights. Your happiness is our greatest reward, and we can't wait to welcome you back for another memorable experience. Until then, take care and safe travels!

2/10 很差

Fran (Waldorf)

於 2024 年 4 月住了 1 晚
Cheryl. GM 於 2024年5月16日的回應
Thank you for choosing to stay with us recently. We strive to provide all our guests with exceptional experiences, so we're disappointed to hear that your stay did not meet your expectations.We take feedback very seriously, and while you haven't provided specific details about your experience, please know that we're dedicated to addressing any concerns you may have had. Our team is committed to ensuring that all our guests feel valued and comfortable during their time with us.If you would like to share more about your experience or discuss any specific issues you encountered, please don't hesitate to reach out to us directly. We would appreciate the opportunity to make things right and improve based on your feedback.Once again, we apologize for any inconvenience you may have experienced, and we hope to have the chance to welcome you back in the future for a much-improved stay.

10/10 優異

Tina

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The rooms are spacious and clean. I love the modern touches throughout the property. Check-in was smooth and the staff are professional, courteous, and friendly.
於 2024 年 4 月住了 1 晚
Cheryl. GM 於 2024年5月16日的回應
"I'm delighted to hear about your positive experience at the property. Spacious and clean rooms are essential for a comfortable stay, and it's fantastic that the property incorporates modern touches to add an extra level of sophistication. A smooth check-in process sets the tone for the entire stay, and it's wonderful to know that the staff were not only professional but also went above and beyond to be courteous and friendly. Their warmth and hospitality can truly make a difference in creating a memorable experience. Thank you for sharing your feedback, and I hope you return soon!

8/10 不錯

Alison

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was beautifully decorated.
於 2024 年 4 月住了 3 晚
Cheryl. GM 於 2024年5月16日的回應
I totally agree with you. As a customer, walking into our hotel feels like stepping into a world of luxury and sophistication. The attention to detail in the decor created an atmosphere of elegance and comfort, making me feel instantly welcomed and pampered. It is a delightful experience from the moment you enter our hotel.

10/10 優異

John

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice breakfast area. Room was very clean.
於 2024 年 4 月住了 1 晚
Cheryl. GM 於 2024年5月16日的回應
Thank you for choosing to stay with us! We're thrilled to hear that you enjoyed your time here and that our breakfast area and clean rooms met your expectations. We hope you had a fantastic stay overall, and if your travels bring you back this way in the future, we'd love to welcome you again. Safe travels!

6/10 一般

Dayna

讚好:整潔度和職員與服務
Few concerns …1st room toilet didn’t work. I advised front desk and was transferred to another room. However neither one of the rooms had hot water. I paid for a King Suite and got a double bed room, wasn’t pleased with that, felt like I overpaid but was told I didn’t.
於 2024 年 4 月住了 1 晚
Cheryl. GM 於 2024年5月19日的回應
I am deeply sorry for the series of inconveniences you encountered during your recent stay with us. Your comfort and satisfaction are paramount to us, and it pains me to hear that we failed to meet your expectations.The issues you faced with the toilet, lack of hot water, and the room type mix-up are completely unacceptable, and I understand the frustration and disappointment you must have felt. Please know that your feedback has been taken seriously, and we are taking immediate steps to rectify these issues and prevent them from happening again. Thank you for bringing these matters to our attention. If you have any further concerns or if there's anything else we can do to make things right, please do not hesitate to reach out to me directly.

10/10 優異

Jacinda (San Francisco)

讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a very enjoyable stay. I would come back again.
於 2024 年 3 月住了 1 晚

10/10 優異

Ann

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Very new hotel! Everything was clean, kitchen well equipped, great bed.
於 2024 年 3 月住了 1 晚

10/10 優異

Bridget

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great brand me property. Rooms are clean and pretty spacious. Would definitely recommend and will stay again for sure when visiting my daughter at Fort Gregg-Adams.
於 2024 年 3 月住了 1 晚

8/10 不錯

James

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Jamaal

於 2024 年 2 月住了 3 晚
Cheryl. GM 於 2024年5月16日的回應
Thank you from the bottom of our hearts for choosing to stay with us! It warms our hearts to know that you enjoyed your time at TownePlace Suites Your happiness is our greatest reward, and we can't wait to welcome you back for another memorable experience. Until then, take care and safe travels!

8/10 不錯

Jamaal

親子同遊
讚好:職員與服務和住宿狀況
Nice Boutique Hotel, Very welcoming. Everything you need is within a 5 min drive.

2/10 很差

Alena (Boston)

於 2024 年 2 月住了 1 晚

8/10 不錯

Devin

伴侶同遊
讚好:整潔度和職員與服務
Right off the i95 which is convenient when doing a roadtrip. Area feels safe overall. Be aware that migrants are being housed here (mostly young men) and the hallways reek of pot. Wouldn't want to stay more than 1 night.

10/10 優異

Alicia

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Everything was great
於 2024 年 2 月住了 1 晚

10/10 優異

Amy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amazing staff and perfect hotel stay :)
This hotel is one of the best suite-style, economy hotels I've ever been too. Very clean and well maintained (I believe the just opened last fall). The amenities (laundry, free breakfast, kitchenette in the room, etc) were impeccable. The bed was SO comfy (very important for someone 7 months pregnant) and the room was quiet. But the real attraction was the staff. They were SO friendly and hospitable (especially Cam) and they made sure I was as comfortable as possible. If my travels ever find me in the Petersburg/Colonial Heights area, I will definitely be staying there.
於 2024 年 2 月住了 1 晚

10/10 優異

chantal

伴侶同遊, 寵物同遊
讚好:設施服務
j’adore cet hôtel !!
於 2024 年 2 月住了 1 晚

10/10 優異

JOHN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Highly Recommend
We always stay at Townplace Suites when we can. This property is right off I-95 and has been open only a few months. Staff was friendly and knowledgeable. Many, many dining options are nearby. Our location was quiet and comfortable.
於 2024 年 1 月住了 1 晚

10/10 優異

Jasmine

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

alton

讚好:整潔度、職員與服務和住宿狀況
Truly an amazing staff! Friendly and helpful from start to finish.
於 2024 年 1 月住了 1 晚

10/10 優異

Joann

讚好:整潔度、職員與服務和住宿狀況
Very clean, staff are great. Rooms are spacious and well equipped for those of us who like to prepare our own meals.
於 2024 年 1 月住了 6 晚

10/10 優異

Leshay

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 7 晚

8/10 不錯

Sally

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
New, very clean and modern. The A/C, heater was difficult to get right. either too cold or too hot. finally turned it off.
於 2024 年 1 月住了 1 晚

10/10 優異

Jasmine

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel, it’s new so that’s always a plus. Loved the decor, clean, comfortable and in the middle of everything. Nice bar and fire pit area. I’ll be returning.
於 2024 年 1 月住了 2 晚

10/10 優異

Thecla (Snellville)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Awesome place to stay
於 2024 年 1 月住了 2 晚

8/10 不錯

Rhonda

The 1st room smelled like old grease. I reported it to the front desk & I was upgraded. The upgraded room was clean, but still had a weird smell, I purchased a Febreeze plug in, for my stay. Overall, my stay was nice.
於 2024 年 1 月住了 2 晚

10/10 優異

Darrell

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everybody was so polite, professional and courteous. The only concern I have is false advertisement those are not Is sofa beds They were hot as bricks. With no cushion.
於 2024 年 1 月住了 3 晚

10/10 優異

Brooke

寵物同遊
讚好:整潔度、職員與服務和住宿狀況
Safe, clean, pet friendly, great room set up, friendly faces of staff and guests.
於 2024 年 1 月住了 1 晚

10/10 優異

Joanne

家人同遊
讚好:整潔度、設施服務和住宿狀況
Great hotel for a mid way stop on the way to Florida from Montreal! We enjoyed the breakfast options and super spacious rooms. The stairwells at each end of the property made it easy to load/unload. Highly recommended!
於 2024 年 1 月住了 1 晚

10/10 優異

Gerald

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
First stay at this property. Close to shopping centers and food. Room nice. Will stay again.
於 2024 年 1 月住了 1 晚

10/10 優異

Housline

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

Susanna

讚好:整潔度、職員與服務和住宿狀況
M
於 2024 年 1 月住了 1 晚

10/10 優異

Chris

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚

8/10 不錯

Sarah

家人同遊, 寵物同遊
讚好:職員與服務、設施服務和住宿狀況
Stayed here while visiting my son at Camp Geiger. The staff were very friendly and helpful! It happened to be beautiful outside so we were able to use their gas grill located by the pool. The pullout couch was very uncomfortable! We did ask for a cot which was a more comfortable option. The hotel location has a lot of nearby shopping and dining options. This is a pet friendly hotel but I thought the cleanliness could have been stepped up a bit. Some of the dishes in the cabinets were not cleaned very well and missing utensils. Overall was a good option for the price. I would stay again.
於 2024 年 1 月住了 1 晚

8/10 不錯

Denis

親子同遊
讚好:整潔度和設施服務
於 2023 年 12 月住了 1 晚

8/10 不錯

Terry

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Colonial heights
Very nice hotel. But they do not have daily housekeeping like it says in the description.
於 2023 年 12 月住了 5 晚

10/10 優異

Joanne

於 2023 年 12 月住了 1 晚
Cheryl. GM 於 2024年1月2日的回應
Thank you for being our guest at TownePlace Suites Colonial Heights. We are pleased to know you had an excellent stay and that our devoted associates helped to make your visit memorable. Please be assured we will share your compliments with our front desk and housekeeping staff. We appreciate the review and look forward to having you as our guest again.

8/10 不錯

Shayla

於 2023 年 12 月住了 3 晚
Cheryl. GM 於 2024年1月2日的回應
Thank you for taking the time to write a review. I have passed on your kind comments to our staff.

10/10 優異

Keith

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great Hotel for any trip.
Room was quiet clean and had every amenity you could expect. The check in with Kam was the most pleasant welcoming check in I have ever experienced. Kam is a great ambassador for the hotel.
於 2023 年 12 月住了 1 晚
Cheryl. GM 於 2024年1月2日的回應
Thank you for sharing your experience at the TownePlace Suites Colonial Heights. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that Kam, helped us to exceed your expectations! As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying with us and we look forward to your return visit.

10/10 優異

Robert

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Cheryl. GM 於 2024年1月2日的回應
On behalf of all of us at TownePlace Suites Colonial Heights, we thank you for the generous review. Were glad you had a memorable stay and that you loved everything we had to offer. We look forward to accommodating you again soon.

10/10 優異

Amanda

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great stay!
Needed a place to stay for the night on our way home from New York. This was a halfway point. Nice hotel. Very comfortable!
於 2023 年 12 月住了 1 晚
Cheryl. GM 於 2023年12月27日的回應
Thank you so much for taking the time to share your valuable feedback about your recent stay at our hotel. We truly appreciate your kind words and are delighted to hear that you found our establishment to be very clean and our staff to be exceptionally kind. It is always our top priority to provide a comfortable and enjoyable experience for our guests.Your generous rating of 10/10 means a lot to us, and we are thrilled that you had such a positive impression of your stay. We constantly strive to maintain high standards of cleanliness and service, and it's heartwarming to know that our efforts have made a difference in your experience. We are grateful for your patronage and look forward to welcoming you back in the future.

10/10 優異

Jackson

讚好:職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
Cheryl. GM 於 2023年12月27日的回應
Thank you for your recent stay at the TownePlace Suites Colonial Heights. It is a pleasure to know we exceeded all of your expectations with our convenient location, abundant amenities, and thoughtful hospitality. We enjoyed having you as our guest, and we look forward to seeing you again on your next trip to our vibrant city.

10/10 優異

Susanna

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was very clean and the staff was very helpful
於 2023 年 12 月住了 1 晚
Cheryl. GM 於 2023年12月27日的回應
Thank you for your 5-star review and for your time.We appreciate your feedback and thank you for acknowledging of my front desk superstars!!! It is always a pleasure to know we have a wonderful and hard work time providing our guest with the best customer service there is in Colonial Heights VA.

10/10 優異

Tia

於 2023 年 12 月住了 1 晚

8/10 不錯

Prateek

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Brand new hotel, great value for the price if you’re staying for a couple of days: the rooms large and well laid out, the bathroom was spacious and had a great shower stall, and the full kitchenette was wonderful to have (a full-size fridge! Key for leftovers, plus they let us borrow some cooking utensils so we could make a couple of meals in the room). The only problem we encountered was that our television, and the outlets on one side of the room weren’t working: by the time we found out, it was too late for us to ask to change the room since I had to work all day. The mentor was very nice about it, and I appreciate their efforts outside of that. Breakfast is included, it’s usual fair (eggs, meat, potatoes, some cereals, etc.), but one less headache to have to deal with in the morning. Especially since this is right, where I 95 I 85 meet each other, will definitely be staying here again if we are traveling up and down the east coast
於 2023 年 11 月住了 2 晚
Cheryl. GM 於 2023年12月27日的回應
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had an excellent stay and that our front desk team provided fast and accommodating service. We're also delighted that Ms. Loyda at breakfast ensured you had a great meal with hot and plentiful options. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit. Thank you for choosing our hotel, and we can't wait to host you again soon!

10/10 優異

Samuel

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved the breakfast hostesses, she is awesome.
於 2023 年 11 月住了 1 晚
Cheryl. GM 於 2023年12月27日的回應
Greetings, Thank you for such a wonderful review and kind words acknowledging our AMAZING breakfast hostess Ms. Loyda! I will be more thank happy to send our management team your review and celebrate such great service Loyda provided to you and your family here at the hotel. It is such a pleasure to read your review and to know you had a wonderful stay. We look forward to your next stay with us!

10/10 優異

真實旅客

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Seems to be one of the newer accommodations in the area. Hope they maintain the high level of cleanliness and quality.
於 2023 年 11 月住了 1 晚
Cheryl. GM 於 2023年12月27日的回應
We are happy to hear that you had a great time at our hotel. Thank you for taking the time to share your experience, we're pleased to hear that our hotel was clean, our customer service was great and you enjoyed the breakfast offered at our hotel. Our entire team takes great pride in providing exceptional service and making you feel at home. Thank you for recognizing her efforts. Your genuine appreciation means a lot to us and we can't wait to give you another five-star experience.

4/10 欠佳

Sharon

家人同遊
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
Room was cold. There were issues with the thermostat. Kam at the front desk was very prompt with trying to correct the issues but to..nno a
於 2023 年 11 月住了 2 晚
Cheryl. GM 於 2023年12月27日的回應
As a service minded hotel, it is disappointing to hear that you experienced certain inconveniences with the heat in your room. We understand and share your concerns as we greatly care about the comfort and wellbeing of our guests.Again, I am deeply sorry to learn that this time you did not enjoy your stay. We sincerely apologize for not reaching our quality standards and assure you that we will share your concerns with our management team so that we can take actions accordingly. We value your opinion and satisfaction and therefore hope that you can give us another chance to provide you an excellent holiday as you are used too staying with us.