Dirty, old, run down, no house keeping staff. Breakfast was old bread, old fruit and no meat.
So "Horrible" we left.
Staff did a great job with what they were given, no staff to cover anything.
Got
於 2024 年 5 月住了 4 晚
6/10 一般
Beth
家人同遊
2024年5月5日
讚好:職員與服務
不滿:住宿狀況
The staff is amazing. No housekeeping, no refills of coffee station, sub par free Continental breakfast cont
Beth
於 2024 年 5 月住了 2 晚
10/10 優異
Linda
伴侶同遊
2024年5月5日
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
Very quiet. Nice staff. Clean room
Linda
於 2024 年 5 月住了 1 晚
4/10 欠佳
Walter (Clermont)
親子同遊
2024年4月28日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Place smelled bad, room smelled bad, could hear people/noise from the other room, the sofa bed was dirty and couldn’t use it. And the breakfast was horrible, only bread, cereal and limited snacks, no hot food.
Walter
於 2024 年 4 月住了 2 晚
6/10 一般
Carla
伴侶同遊
2024年4月9日
讚好:職員與服務
Bed table sticky. Need bigger pillows or more pillows
Carla
於 2024 年 4 月住了 1 晚
2/10 很差
Jonathan (Irmo)
家人同遊, 親子同遊
2024年4月7日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
The room was dirty. It was missing the sofa couch which we needed. The room only had two towels lights didn’t work and fixtures were broken or missing pieces. The breakfast was pancake or cold biscuits with old sausage gravy.
Jonathan
於 2024 年 4 月住了 1 晚
6/10 一般
Livinus
2024年3月27日
讚好:整潔度、職員與服務和住宿狀況
There was no remote for the TV. Upon my request when I went to the front desk, the guy found me one remote after a long time of waiting and when I got to the room, the remote did not work. Jeeeez! I just let go and didn't bother further.
The phone in the room did not work and I could not make complaints or get attendants attention from the room but I have to consistently go to the front desk.
Worst still, there was no iron in my room. I went to the front desk to report it and I was promised one. It took so long to eventually bring it and sadly the iron does not work! So why did they bring us a useless iron and a useless remote?
There was a technical issue processing my payment when we arrived for check in. I swapped my credit card and the charges taken my credit card but the attendant guy kept saying the money did not process and I need to pay or else I can't be checked in. This caused some arguement and much delay at the lobby without checking us in. I adviced them to make calls to their payment center because the money was already taken from my account. After a long time they came to me and confirmed that the payment went through successfully. This was not a good experience for me.