Title: Terrible Check‑In Experience and Zero CommunicationOur stay started off on the wrong foot and never recovered. Check‑in was almost an hour late because, according to Avari Management, they “never received payment” — something we were only told the day of arrival. We had entered our credit card at booking, received no warnings, and even got the usual “get ready for your trip” email, so we assumed everything was paid.Despite uploading our IDs to Guestly a week prior and getting quick responses through the VRBO app earlier, the host went completely silent when it mattered. No door code, no instructions. I had to leave a work meeting and spend 45 minutes on the phone being bounced between VRBO and their “sister company,” Avari. They couldn’t take payment over the phone and had to send a slow, confusing email link. Only after that processed did we finally get access — nearly an hour late.We’ve stayed in this building before with no issues, but this experience was a mess. Poor communication, disorganized management, wasted time, and they wouldn’t even offer a late checkout after causing the delay. Also, no K-cups for the Kieruig, needs updated linens. Great view, lots of space, great location, cozy, clean, fire is nice and the balcony.