"I stayed at Hilton Garden Inn in New York City; while the location is great, the service was disappointing—our deposit was charged twice and the reception staff were not helpful despite multiple follow-ups, forcing us to go through our bank with no clear resolution yet. The advertising is misleading as photos show balconies, but the building has none, and basic items like toothpaste were unavailable, plus the elevators were very slow."
"Really nice room. Only con is the shower stall did not have a door and that allowed water to splash out. View was okay nothing to look out about. Staff was great and accommodating. Great location. "