2/10 Terrible
Melba O.
2 Jul 2025
Disliked: Check-in, communication, listing accuracy
Do NOT book this property
Do NOT book this property. The worst part was the customer service that was recieved while dealing with the property issues. The entire 4th floor ( master suite and master bathroom) had no AC. I was told that the AC was broke, but would be fixed the day of arrival, at worst the next day. We asked to move the dates, that was not an option so we decided we could make it work for at most 1 night. The AC never got fixed. We had guest sleeping on couches for the entire trip. Multiple,multiple people having to share small bathrooms. The pool had the heater on in June so it was 97 when we arrived. The grill was so disgusting we didn't even use it. Like I said, that wasn't the worst part it was the customer service. They never updated us about the AC not getting fixed, I had to call them. They told me that I knew the conditions of the property and I chose to move forward. I never would have agreed to no AC for 5 days. The were not honest about the repair. When I mentioned how unhappy we were about the amount of money we spent and what we received, I was told that if I made a negative review they would cancel my account. Which we know is not true. There were so many levels of rudeness and disrespect that we recieved from the property management team. We understand things happen, but they did not handle this with any professionalism. I do not want any other families to have this experience. Don't use your hard earned money, or waste you vacation time and this property.
Melba O.
Stayed 5 nights in Jun 2025