The room itself was beautiful, comfortable, and had an amazing view. Unfortunately, the service and overall guest experience did not match the quality of the room or what I would expect from a four-star hotel.
From the moment I arrived, the staff was not particularly friendly or welcoming. I arrived before check-in and was simply told I would need to come back after 1 p.m. There was no offer to hold my luggage or make me feel accommodated while I waited. When I returned, a different staff member seemed unaware of my earlier arrival, which made the check-in process feel disorganized.
The room was also missing several basic amenities. There was no coffee, very limited water, and when I asked for additional water, I was told to drink from the tap. The body soap was nearly empty and was never refilled. The room also became quite hot at night. Opening the balcony door helped, but unfortunately allowed bugs to come inside.
The hotel itself is nice and the views are beautiful, but hospitality makes a huge difference. The staff never seemed interested in making guests feel welcome or asking if they could help with anything. For me, the lack of warmth, service, and attention to basic details made the experience fall well below what I would expect from a four-star hotel.