Cove Neck hotels from HK$530

"The receptionist and the cleaning staff were absolutely amazing. They were very kind and helpful if you needed anything. The room had a heavy chemical smell and the ground was sticky. We asked if it can be mopped again and they were very kind to help with that. The manager on the other hand is not great at communicating or I might assume she was racist. We were taking pictures downstairs and she automatically assumed we were not guests and asked us to leave. The first thing she should have asked was “Are you guests here?” Or “Please, can I see your room card?” Before assuming that we were just random people who walked in to take pictures. With a hotel of high standard, they should train their staff better in communicating as to not appear racist because it felt like a racial assumption. "

"We are Hilton Gold Members. This was our worst experience ever. The room: the room was mostly clean, if not a bit dated. It had horrible lighting. We turned on every light in the room, and it was still incredibly dark. The shower was horrible. There was no water pressure. With the shower setting engaged, water was still coming out of the faucet. I had to rinse my hair in the sink to get all the shampoo out. Also, they need to clean the carpets. They were gross to walk on. The Lobby: in the mornings the breakfast area was freezing. They did seem to turn up the heat in the evenings. The big issue: at 12:30 am on our first night, our room filled up with marijuana smoke. My daughter and I are allergic. She started vomiting, and I developed a severe migraine. When I went to the front desk, they said the only thing they could do was move us to another room AT 12:30 AM. We had just driven 275 miles, it was frustrating. The next day the marijuana smoke was even worse. It permeated the hallways. The front desk said it was the other guests' legal right to smoke it. I agree...but OUTSIDE. This is a non-smoking hotel. I will fight to the death for people's right to smoke it OUTSIDE, but not inside a non-smoking hotel. Staff said they cannot knock on people's doors to find the source, so we had no recourse. Very ineffective staff. It was just a horrible stay."

"I didn’t even stay at the hotel cuz he was so dirty and unsafe "

"The only problem that I was have is the, ac, it was smelling bad "

"I couldn’t use their shuttle because airport was closed. "

"The night desk employee (Andrew) was awesome! He was very helpful& friendly. He was also genuinely interested in our day and plans for our visit to New York."

"I thought I was getting a free breakfast. Turns out I was charged $30 for a 8.00 IHOP breakfast. + tip. The waitresses were excellent though. All else good"

"It would be better if the hotel provided free breakfast and a closet for guests. "

"The staff was very pleasant and the Inn was clean and smelled good and fresh."