克祖梅勒諾海灘度假村 - 全包式是否設有泳池？

是，此住宿設有室內泳池、5 個室外泳池及兒童泳池。泳池 07:00–21:00 開放。

克祖梅勒諾海灘度假村 - 全包式是否寵物友善住宿？

否，此住宿恕不接待寵物。

克祖梅勒諾海灘度假村 - 全包式的泊車位收費多少？

此住宿提供免費自助泊車服務。

克祖梅勒諾海灘度假村 - 全包式的登記入住時間是？

登記入住開始時間：15:00；登記入住結束時間：00:00。此住宿有提供提前入住服務，費用為 USD40 (視乎客房供應情況而定)。

克祖梅勒諾海灘度假村 - 全包式的退房時間是？

退房時間為 11:00。此住宿有提供延遲退房服務，費用為 USD60 (視乎客房供應情況而定)。

克祖梅勒諾海灘度假村 - 全包式是否提供全包式禮遇？

是，此為全包式住宿。所有餐飲食品費用已包，活動包括浮潛、橡皮艇、迷你高爾夫球等。

克祖梅勒諾海灘度假村 - 全包式位於哪裡？

此海濱住宿位於酒店區北，在國家公園，距離聖米格爾教堂、魟魚海灘和Chankanaab國家公園不到 15 公里。距離科隆納海灘 15.8 公里。

克祖梅勒諾海灘度假村 - 全包式科茲美島區

Q: 克祖梅勒諾海灘度假村 - 全包式是否寵物友善住宿？

否，此住宿恕不接待寵物。

Q: 克祖梅勒諾海灘度假村 - 全包式的泊車位收費多少？

此住宿提供免費自助泊車服務。

關於鄰近區域

克祖梅勒諾海灘度假村 - 全包式位於科茲美島的酒店區北一帶，既鄰近機場，又位處海灘。如果想盡賞此區的自然風光，可以探索Chankanaab國家公園及科隆納海灘；而自問好動的你，就一定要到訪魟魚海灘。聖米格爾教堂及Pasion島是旅客推介的另外兩個好去處。想濕身一番？你可在住宿附近暢玩滑浪風帆、摩托艇及海上觀光歷險活動！瀏覽我們的科茲美島旅遊指南

2/10 很差

Ryan

家人同遊

2026 年 1 月 29 日

不滿：整潔度、設施服務和住宿狀況

Rooms are very old the buffet was absolutely horrible and they don’t ever have hot water for the shower also half the stuff they advertise is either not there or closed. Pay a few extra bucks and stay at the Weston two resorts away and well worth it.

於 2026 年 1 月住了 7 晚

8/10 不錯

Lisa

家人同遊

2026 年 1 月 29 日

讚好：整潔度、設施服務和住宿狀況

The rooms need some updating, but the beach, pool, and food is great! Snorkeling right outside of the hotel we saw everything you could dream of, including a huge manta ray!

於 2025 年 11 月住了 5 晚

10/10 優異

Theresa

2026 年 1 月 29 日

讚好：整潔度

Rooms are clean and staff are great

於 2026 年 1 月住了 5 晚

2/10 很差

Renae

多人同遊

2026 年 1 月 28 日

不滿：整潔度、設施服務和住宿狀況

Where to begin. This hotel claims to be a 4-star hotel, but locals laughed and said it is the oldest resort in Cozumel and certainly the worst I have ever stayed in. I would rate this a 2-star at best. Our shower had no running water; the faucet dripped nonstop. The ac sounded like a jet. Complaining to the manager resulted in maintenance entering our room and replacing the showerhead without notice, but the water still failed to run. There was no refrigerator or coffee pot in our room, and the shower doors were so rusted and disgusting that we feared tetanus. Our room had twin beds when advertised as doubles, and my feet hung off the end of the bed. There is one very small dining area for all guests, with little variety in the food. The food on the buffet is also not labelled, so it's often a mystery. Being someone with shellfish allergies, I made the mistake of consuming something that contained shellfish due to mislabelling. When we inquired about the one "à la carte", we were rudely informed that we required a reservation the morning before at 8 am sharp. The resort claimed to have activities, but there were pool tables and similar items; there was no way to play them. No nightly entertainment. Staff always acted as if it were an inconvenience and barely spoke English. Tipping did not improve services. We decided to relocate after one night because it was unacceptable. Other guests also expressed concerns, and many also relocated to another resort.

於 2026 年 1 月住了 7 晚

6/10 一般

Janet (Lincoln)

多人同遊

2026 年 1 月 28 日

不滿：設施服務

Here are the things that were wrong when we arrived: hard bed, no hot water, one of the two lamps didn’t work so it was very dark and we had only one outlet in the bedroom. Food that had no seasoning and was sometimes inedible. Things they fixed the same day we asked them to: switched out the mattresses for new ones and we had hot water by 6pm on our first full day there. The food never got any better. The made to order omelet was very good. The pizza was very good but you had to know to order it and it took about 45 minutes. The buffet was very bland and was the same every day. The website listed a lot of amenities the hotel didn’t actually have: an arcade, a pool table, a deli, a cafe. Also, we would have loved some more activities like water volleyball or aquatic aerobics. We will say that the staff was the best part of our stay. Everyone was friendly and as helpful as they could be.

於 2026 年 1 月住了 7 晚

6/10 一般

Teresa (Plymouth)

多人同遊

2026 年 1 月 28 日

讚好：整潔度

不滿：住宿狀況

Property needs maintenance. Food is average. Check-in process remains highly inefficient. Most staff are wonderful!

於 2026 年 1 月住了 7 晚

4/10 欠佳

Susana Vieira de

伴侶同遊

2026 年 1 月 28 日

讚好：整潔度

不滿：設施服務和住宿狀況

The washroom looked like a locker room, there were no activities in the hotel like most all include resorts do, the pool was almost always being cleaned (could not be used), the “gym” barely had any equipments and the ones they had were in terrible conditions.

Broken doors, and not enough power outlets in the bedroom. Most things were in poor conditions.

The shower flooded at every time, and we could never tell when there would be hot water or not.

於 2025 年 11 月住了 7 晚

8/10 不錯

Michael

家人同遊, 親子同遊

2026 年 1 月 28 日

不滿：整潔度

Its open and spacious, but not as clean as expected, staff great, food outstanding

於 2026 年 1 月住了 5 晚

6/10 一般

Mehmet Rifat

2026 年 1 月 27 日

讚好：整潔度

The room was ok, and had a nice view. The ac was very loud. The shower leaked, and the TV did not work. The staff was good, but would not clean the room daily unless requested

於 2026 年 1 月住了 4 晚

6/10 一般

Nancy Carol

家人同遊, 多人同遊

2026 年 1 月 27 日

不滿：住宿狀況

Took 3 days to get room cleaned because i apparently had to lock the box in my room even though i didnt use it. Shower had no hot water and the food was terrible, even at the restaurant but buffet was worse. We ended up eating elsewhere every day

於 2026 年 1 月住了 8 晚

8/10 不錯

CINDY

2026 年 1 月 26 日

讚好：設施服務

Relaxing destination for sure.. Food was ok, but just like most all inclusive resorts, i waant expecting spectacular food. The rooms are very spacious but very outdated and the ac isn't the best. Honestly i chose tnis resort because of its location on the isla d! You can literally have fishes swimming around you..no snorkeling gear needed!

於 2026 年 1 月住了 3 晚

6/10 一般

Maximo (Albuquerque)

2026 年 1 月 26 日

讚好：整潔度

The hotel is outdated

於 2026 年 1 月住了 4 晚

2/10 很差

Jan Carol

家人同遊

2026 年 1 月 26 日

不滿：整潔度、設施服務和住宿狀況

This resort is the worst place we have ever stayed. The rooms were disgusting, stained couch, disgusting shower, chipped tiles. There was only two possible places to eat and the quality was hardly edible. There was only a buffet and one half way decent restaurant that you could had to get up before 8:00 am the day you wanted a reservation. It was so bad that we actually left the resort early (Wednesday) and went to the Westin. The brochure is totally misrepresented, many of the features do not exist. THere was never hot water, I took many cold showers, All glasses were plastic that they reused and the black emblem would rub off on your hands. The outdoor furniture was cheap plastic and - the bathroom door so wharped - the shower door was even more disgusting. I have plenty of pictures but their website is definitely false advertising.

Molded bathroom door and creaked when you opened. There were black stains on the floor

Disgusting shower that was stained with either cold or warm water and no pressure

於 2026 年 1 月住了 7 晚

8/10 不錯

Tonya Jo

家人同遊

2026 年 1 月 25 日

讚好：整潔度

We have been coming to this resort for years and we love staying here. It is a smaller resort which is one thing we love. We never feel unsafe letting our teens run to their room or hanging at the pool while we are at the beach. The staff is amazing and you’re never without a drink or food options. We love ordering lunch on the beach! But if you want something different, it’s a short taxi ride to town. The water is the most beautiful clear blue, perfect for snorkeling!

於 2026 年 1 月住了 7 晚

2/10 很差

Terri Lee

伴侶同遊

2026 年 1 月 24 日

不滿：設施服務和住宿狀況

We upgraded our room to have a slice of ocean view…mostly palm trees. No coffee in room and waited up to 45 minutes every morning for it in the lobby. Same food served cafeteria style everyday and not good, so we paid extra to eat off resort. Black mold in the air conditioning so we turned it off after day one but was sick all week from it. The staff was wonderful and worked hard to make it all up to us and kept the resort clean. It was a tired old resort that will not return too. No entertainment and piles of seaweed on the beach.

於 2026 年 1 月住了 7 晚

10/10 優異

Suzy

伴侶同遊

2026 年 1 月 23 日

讚好：整潔度、設施服務和住宿狀況

Great time & friendly staff!

於 2025 年 12 月住了 4 晚

4/10 欠佳

Fernando

伴侶同遊

2026 年 1 月 22 日

不滿：設施服務

I DID'NT LIKE THE RESORT.

於 2026 年 1 月住了 7 晚

8/10 不錯

katerina

多人同遊

2026 年 1 月 21 日

讚好：整潔度、職員與服務和設施服務

We had to change rooms twice because they were dirty old and disgusting. Our third rule was in the newer section. It was very clean uncomfortable. I have to give the staff my thanks for being so attentive to find us a room that was to our liking.

於 2026 年 1 月住了 7 晚

6/10 一般

Gregory

伴侶同遊

2026 年 1 月 21 日

讚好：整潔度、職員與服務和住宿狀況

不滿：設施服務

Food was not good. No nightly entertainment.

於 2026 年 1 月住了 14 晚

2/10 很差

Joshua

家人同遊

2026 年 1 月 20 日

不滿：整潔度、設施服務和住宿狀況

We will never stay here again, and I recommend you also stay somewhere else. The people of Cozumel are friendly and the beach is gorgeous. Every room here faces the ocean to some degree. The hotel needs upgrades to rooms and processes. The buffet food is mediocre and repetitious, and the restaurant food is downright awful. Your booking doesn't guarantee your rooms. I booked several months in advance for two 2-bed/1-bath, adjoining available, ocean-view rooms for my family of 5. I contacted the hotel a month beforehand to verify accommodations, who said they put a note in our reservation. When we got there, the front desk attempted to "upgrade" us to a suite with only 3 beds and 1 bathroom. When we politely refused, she said we needed to wait and see what's available...not what you want to hear traveling internationally. After an hour of walking the property, they brought us to adjoining rooms: 1-king & 2-full beds. They offered a fold-out bed. We gave in because what other options did we really have? At least we had 2 bathrooms and somewhere to sleep. The rooms were very old with broken tiles and ceilings. The couch was disgusting and crumpled. The bathrooms were gross and we didn't have hot water for the first 4 days. We were facing NW so never got to watch a sunset from our balcony as hoped. The buffet was repetitious and mediocre, but so much better than the food at the restaurant for which you need to make same-day reservations. I'd have rather eaten MREs.

於 2025 年 12 月住了 5 晚

6/10 一般

Timothy

伴侶同遊, 多人同遊

2026 年 1 月 20 日

不滿：住宿狀況

The Bad-- the bathrooms, especially the shower area need a major update or at minimum a deep clean. The food - the buffet the best thing is to order frim the grill or off the menu you scan off the napkin holder although half the items are not available it beats the cold buffet items anytime. The restaurant we ate at twice. Food looked fancy but tasted bland and was warm and not hot when it arrived. The Good- the beach is AMAZING. The snorkeling wonderful. The staff are so helful and kind.

於 2026 年 1 月住了 7 晚

4/10 欠佳

Jordan

伴侶同遊

2026 年 1 月 18 日

讚好：整潔度

不滿：設施服務和住宿狀況

The rooms are VERY tired. AC is incredibly noisy, but barely cools the room. we had to sleep with the patio door wide open. Thankfully there was a fairly strong wind coming off the sea. The shower was broken (was however fixed in a timely manner) The thermostat literally fell off the wall, lol. We stayed here because we were diving in Cozumel. It's very important to be well hydrated before your dives. They provided only 2 small bottles of the water wich were never replenished during our 2 night stay. I went to guest services (front desk) at 5:45 AM one morning before we were going to depart to go diving to request some water. THE HOTEL STAFF COULDNT EVEN PROVIDE US WITH BOTTLED, OR FILTERED WATER. I was directed to a weatercooler to fill my bottles, wich was completly empty. Staff refused to refill it! If you need the basic human necessity of water to survive, I highly recommend avoiding this hotel! We struggled to find edible food at the main buffet (my partner was sick both nights after having eaten there, we changed hotels the following day and she was fine after that) The view is great, the snorkeling is great but it stops there. Would never stay here again unless I literally had absolutely no other choice. The beds are rock hard, stained and their fix is to throw a thin foam topper on top of the 30 year old mattresses. We didnt have high hopes for this place to begin with, but it was BAD!

於 2025 年 12 月住了 2 晚

10/10 優異

Rhian

伴侶同遊, 多人同遊

2026 年 1 月 17 日

讚好：整潔度、設施服務和住宿狀況

To anyone stressed about the bad reviews, ignore them. The food never ran out and there was lots to choose from. The buildings are old and wind/sand blown, and there’s seaweed on the beach, but that’s staying on the ocean. A gorgeous and warm ocean. You can order chips and guacamole right on the beach (not a “secret menu” you just have to ask like an adult). The staff was amazing and very helpful. Will 100% stay again. Thank you for the amazing stay!

於 2026 年 1 月住了 7 晚

2/10 很差

Miriam

2026 年 1 月 16 日

讚好：職員與服務

不滿：整潔度和住宿狀況

The side of the building that we were at was really old, they did not give maintenance to the rooms. For the price it’s not worth it.

於 2026 年 1 月住了 1 晚

4/10 欠佳

Rhonda K

家人同遊, 多人同遊

2026 年 1 月 16 日

不滿：住宿狀況

This is my 4th trip to this hotel in 20 years. Let's start with the positive. The view is lovely, the blues and greens of the water are the most beautiful you will see. It has some rocky beach area to the south to see shells and a long beach to walk on to the North. It was very covered with seaweed and the water was muddied but a nice long, scenic walk. There are several staff that have been there for years and continue to have a smile and great service. The property is very small, two buildings, 1 buffet and 1 reservation restaurant. The reservation restaurant had horrible food the one night we ate there. The service was just as bad. It was my mom's birthday and we only got grumpy faced staff. We ate little of our food and left before dessert. We went over to the buffet and were welcomed with a smile, had great food and got the happy birthday we hoped for. The worst was the run down look of the hotel. It wasn't great when we were there 4 years ago, but it has gotten much worse. So many items with rust all over them, cracked cement stairs with rebar/steel bars showing, rusted/old looking balcony furniture, etc. Our tv never worked and after 4 times telling the front desk, I gave up. There is no way to contact the front desk without going to them. The lines are long and so is the wait. They are now using a QR code for hotel info but it is only available at the desk, not in the rooms. Very inconvenient! It was sad to know we probably won't return.

於 2026 年 1 月住了 4 晚

克祖梅勒諾海灘度假村 - 全包式

El Cozumeleño Beach Resort - All Inclusive

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克祖梅勒諾海灘度假村 - 全包式的評價

不錯

7.4

8.0

8.4

6.2