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克祖梅勒诺海滩度假村 - 全包式

3.5 星住宿

El Cozumeleño Beach Resort - All Inclusive

选择日期以查看价格

点评

7.0/10
不错

热门服务设施

  • 游泳池
  • 全包
  • SPA
  • 含停车设施
  • 免费 Wi-Fi
  • 餐厅

客房选择

可用的客房筛选条件
显示 5 种房型中的 5 种

显示Garden View的所有照片

Garden View | 客房内保险箱、特色装修、特色家居、笔记本电脑工作区

Garden View

  • 部分海洋景观
  • 517 平方英尺
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床或 1 张特大床

显示Balcony Athletic Ocean View Guarantee的所有照片

客房内保险箱、特色装修、特色家居、笔记本电脑工作区

Balcony Athletic Ocean View Guarantee

8.0 分，满分 10 分
非常棒
(1 条点评)
  • 海洋景观
  • 517 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床或 1 张特大床

显示客房, 海洋景观 (sky )的所有照片

客房, 海洋景观 (sky ) | 客房内保险箱、特色装修、特色家居、笔记本电脑工作区

客房, 海洋景观 (sky )

7.2 分，满分 10 分
不错
(10 条点评)
  • 海洋景观
  • 517 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床或 1 张特大床

显示Premium Sky Top Room的所有照片

Premium Sky Top Room | 客房内保险箱、特色装修、特色家居、笔记本电脑工作区

Premium Sky Top Room

7.4 分，满分 10 分
不错
(18 条点评)
  • 海洋景观
  • 517 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床或 1 张特大床

显示Balcony Ocean View Guarantee的所有照片

客房内保险箱、特色装修、特色家居、笔记本电脑工作区

Balcony Ocean View Guarantee

  • 海洋景观
  • 517 平方英尺
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床或 1 张特大床
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街区简介

克祖梅勒诺海滩度假村 - 全包式地处科兹美岛的酒店区北，邻近机场，并且位于海滩。想要外出活动的旅客可逛逛黄貂鱼海滩，所有旅客都可前往昌卡纳国家公园和Corona Beach (科罗纳海滩)欣赏自然景观。圣米格尔教堂和巴西奥岛是另外两个值得推荐的游玩去处。想尽兴享受水上运动？您可以在住宿附近体验帆板运动、摩托艇运动和乘船游览。访问我们的科兹美岛旅行指南
地图
Playa Santa Pilar Km 4.5, Cozumel, QROO, 77600

附近有什么？

  • 圣胡安海滩
    圣胡安海滩
    步行 17 分钟 - 1.5 公里
  • ❤️❤️❤️
    科苏梅尔岛生物圈保护区
    车程 10 分钟 - 5.6 公里
  • Cozumel
    昌卡纳国家公园
    车程 19 分钟 - 17.4 公里
  • 圣弗朗西斯科海滩
    圣弗朗西斯科海滩
    车程 30 分钟 - 27.3 公里
  • 圣米格尔教堂
    车程 8 分钟 - 7.1 公里

周边介绍

  • 科苏梅尔岛国际机场 (CZM) - 11 分钟车程

餐厅

  • Guido's
    车程 6 分钟
  • Melia Cozumel All Inclusive Golf & Beach Resort
    步行 3 分钟
  • El Cozumeleño Beach Resort
    步行 1 分钟
  • Hemingway Lounge Rest. & Bar
    车程 5 分钟
  • La Monina Restaurante & Beach Club
    车程 4 分钟

住宿简介

克祖梅勒诺海滩度假村 - 全包式

圣米格尔教堂附近的全包型家居型住宿
克祖梅勒诺海滩度假村 - 全包式毗邻巴西奥岛和黄貂鱼海滩，提供泳池酒吧、海滩酒吧和池畔酒吧。这个住宿提供紧邻海滩的地理位置、海滨餐厅和免费海滩小屋，是沐浴阳光的理想去处。在店内水疗中心享受按摩、身体磨砂和体膜护理。您可在店内的两家餐厅享用晚餐、儿童餐和海洋景观。体验健身俱乐部，参与浮潜、水肺潜水和划皮艇等丰富活动。所有住客均可使用免费房内 WiFi，以及每日免费招待会和露台。
其他礼遇包括：
  • 5 个室外游泳池和室内游泳池，配备日光浴躺椅和泳池酒吧
  • 免费自助停车
  • 室外网球场、快速入住和晚间表演
  • 4 间会议室、大堂咖啡/茶和店内机动船
  • 在住客点评中，海滨位置和员工服务得到了一致好评。
客房特色
所有 251 间特色家居的客房均具备笔记本电脑工作区和空调等贴心细节，以及免费 WiFi和保险箱等设施/服务。 在住客点评中，该住宿场所干净的客房得到了称赞。
更多客房便利设施/服务还包括：
  • 浴室配备淋浴设施和吹风机
  • 32-英寸平板电视，带数码频道
  • 备有家具的阳台或露台、衣柜/壁橱和每日客房清洁服务

全包详情

此住宿是全包住宿。房价包含住宿内的餐饮费用（可能会有部分限制）。

小费和税款

小费已包含在内，住客可自愿多付小费。

餐饮

包括所有自助餐、照单点餐、小吃和饮料

活动和设施/设备

包括所有现场活动及设施和设备的使用。

水上活动

划皮艇
浮潜

陆上活动

迷你高尔夫
网球

娱乐活动

店内娱乐和活动

同类型住宿

在海滩、沙滩椅、海滩遮阳伞、沙滩毛巾
科苏梅尔酒店与度假村 - 全包式
  • 游泳池
  • 全包
  • SPA
  • 可带宠物
8.0 分，总分 10，很好，1,313 条点评
新价格 HK$1,346
总价 HK$1,664
包含税费
4 月 1 日 - 4 月 2 日
科苏梅尔酒店与度假村 - 全包式
对比同类住宿

住宿服务设施

网络

  • 所有客房提供：免费 Wi-Fi
  • 部分公共区域提供：免费 Wi-Fi

停车设施和交通

  • 店内免费提供露天自助停车位
  • 店内提供有限自助停车位
  • 提供轮椅无障碍停车位

餐饮

  • 1 家海滩酒吧
  • 1 家咖啡店/咖啡馆
  • 1 间池畔酒吧
  • 1 间泳池酒吧
  • 2 家餐厅
  • 3 家酒吧/酒廊
  • 公共区域提供咖啡和茶
  • 每日提供招待晚餐（收费）；需要预订
  • 每天开展免费的经理接待活动
  • 小吃店/熟食店

店内餐厅

  • El Cocal Restaurant
  • La Pérgola
  • La Veranda
  • Lobby bar
  • Swim Up Bar

休闲活动

  • 1 个室内泳池
  • 1 个室外网球场
  • 5 个室外泳池
  • 船
  • 儿童泳池
  • 浮潜
  • 钢琴
  • 高尔夫特权（可选）
  • 公共区域有电视
  • 划船/划独木舟
  • 健康俱乐部
  • 迷你高尔夫
  • 免费儿童俱乐部
  • 皮划艇活动
  • 乒乓球
  • 全套 SPA 服务
  • 书
  • 水肺潜水
  • 水上运动装备
  • 私人摩托艇
  • 台球桌/撞球台
  • 晚间表演
  • 游乐厅/游戏室
  • 游戏
  • 桌上足球台

家居型

  • 1 个室内泳池
  • 5 个室外泳池
  • 儿童泳池
  • 儿童游戏
  • 迷你高尔夫
  • 免费儿童俱乐部
  • 沙滩玩具
  • 洗衣设施
  • 小吃店/熟食店
  • 游乐厅/游戏室

便利设施

  • 24 小时前台服务
  • 礼品店/报摊
  • 洗衣设施
  • 行李寄存
  • 饮水机

住客服务

  • 干洗/洗衣服务
  • 观光和订票协助
  • 婚庆服务
  • 客房清洁（每日）
  • 礼宾服务
  • 求婚/浪漫套餐
  • 通晓多种语言的服务员
  • 行李员/门卫

商务服务

  • 24 小时商务中心
  • 4 间会议室
  • 会议室（500 平方米的场地）

室外

  • 池畔躺椅
  • 地处国家公园
  • 地处海滨地区
  • 地处沙滩
  • 花园
  • 露台
  • 免费沙滩茅屋
  • 沙滩毛巾
  • 沙滩躺椅

全套 SPA 服务

  • 2 间护理室
  • 芳香疗法
  • 美甲/修脚
  • 面部护理
  • 热石按摩
  • 身体磨砂
  • 体膜护理
  • 运动按摩
  • SPA 中心每天开放

无障碍设施

  • 如果您需要特殊无障碍设施，请在预订成功后，使用收到的预订确认信息与住宿联系。
  • 电梯
  • 方便轮椅进出的登记处
  • 方便轮椅进出的电梯通道
  • 方便轮椅进出的停车场
  • 轮椅可通行（可能有限制）
  • 入口处通道光线良好
  • 入口无楼梯通道

其他

  • 2 栋建筑
  • 9 层楼
  • 传统建筑
  • 建于 1972 年
  • 接待大厅
  • 无烟住宿
  • 宴会厅

客房服务设施

卧室

  • 提供床单

浴室

  • 吹风机
  • 肥皂
  • 淋浴
  • 私人浴室
  • 提供毛巾
  • 卫生纸
  • 洗发水

娱乐

  • 32 英寸可收看数字频道的纯平电视

餐饮

  • 餐厅用餐指南

其他

  • 按要求提供熨斗/熨衣板
  • 保险箱
  • 笔记本电脑工作区
  • 空调
  • 特色家居
  • 特色装修
  • 提供连通房
  • 外侧走廊入口

政策

入住

开始办理入住：15:00；停止办理入住：00:00
提前入住需视供应情况而定
提前入住费：USD 40
提供快速入住服务
住客需年满 18 岁

退房

11:00 之前退房
延时退房需视供应情况而定
延时退房费：USD 60

特别入住说明

如果住客计划于正常入住时间以外到店，请提前联系住宿接待方以获取入住说明；前台工作人员将在住客到店时接待
请在抵达前至少 24 小时使用预订确认邮件上的信息联系住宿接待方，以安排入住事宜
您需要在抵达之前通过安全链接完成在线注册
您将需要在预订后向住宿接待方提供您的政府签发的带照片的身份证副本
如果您计划在00:00过后抵达，请使用预订确认邮件上的信息预先通知住宿以作安排。
住宿提供的信息可以使用自动翻译工具进行翻译
包括儿童在内的所有住客入住时均须出示由政府签发的有效身份证件。

进入方式

前台

宠物

不可带宠物或服务类动物

儿童及加床

欢迎儿童入住。
限 2 名 3 岁及以下儿童免费入住，前提是这些儿童与父母或监护人同住一间房并共用现有床褥

该住宿接受的付款方式

重要信息

费用

您需要到店支付以下费用。费用可能包含适用的税费：

  • 度假费：每间住宿每晚 USD15

这里已包括住宿向我们列出的全部收费项目。

其他项目

  • 提前入住费：USD 40（视供应情况而定）
  • 延时退房费：USD 60（视供应情况而定）
  • 招待晚餐：USD 0

上面所列内容可能并不完整。这些费用和押金可能不包括税款，并且可能会随时发生变化。

您需知道

可能需收取加人费用，具体费用取决于住宿的政策。
入住时可能需要出示政府核发的身份证件（带照片）和信用卡、借记卡或缴付现金押金，以便于支付其他杂项的费用
特殊要求视入住时的具体情况而定，可能产生额外的费用。不能保证满足特殊要求。
春假期间需年满 21 岁。
此住宿接待方接受以信用卡及现金付款
该住宿场所采用的安全设施包括：灭火器、烟雾报警器、保安系统和急救包。
此住宿拥有阳台、庭院、露台等户外空间，可能不适合儿童入住。如果您有顾虑，我们建议您在到店前联系住宿接待方，以确认他们是否可以为您安排合适的客房
请注意，文化规范和住客政策可能因国家/地区和住宿而有所不同。列出的政策均由住宿提供。
住宿登记号001-007-002116/2025

其他注意事项

07:00 至 21:00 可使用游泳池。
按摩服务和SPA 护理需要进行预订。可在到达之前使用预订确认信息上的联系方式与住宿取得联系以进行预订。
只有经过登记的住客才可进入客房。
住宿可提供连通房/相邻房，具体视空房情况而定。住客可通过预订确认邮件中的联系信息向住宿提出要求
此酒店不允许携带宠物，包括服务类动物。
18 岁以下的住客不允许进入 SPA 场所。

住宿的其他常用名称：

Cozumeleno Beach Resort
El Cozumeleno Beach
El Cozumeleno Beach Resort
El Cozumeleno Beach Resort All Inclusive
El Resort All Inclusive
El Cozumeleno Beach All Inclusive
El All Inclusive
El Cozumeleno All Inclusive
Cozumeleno Inclusive Inclusive
El Cozumeleño Beach Resort All Inclusive
El Cozumeleno Beach Resort All Inclusive
El Cozumeleño Beach Resort - All Inclusive Cozumel

常见问题

克祖梅勒诺海滩度假村 - 全包式有游泳池吗？

是的，此住宿设有1 个室内游泳池、5 个室外游泳池和儿童游泳池。游泳池开放时间：07:00–21:00。

克祖梅勒诺海滩度假村 - 全包式允许宠物入住吗？

不可以，该住宿不允许宠物入内。

停车费是多少？

该住宿免费提供自助停车。

何时可在克祖梅勒诺海滩度假村 - 全包式办理入住？

开始办理入住：15:00；停止办理入住：00:00。 可安排提前入住，须支付 USD 40 的费用（取决于客房供应情况）。

何时可在克祖梅勒诺海滩度假村 - 全包式办理退房？

退房时间为 11:00。延迟退房收费 USD 60（视客房供应情况而定）。

克祖梅勒诺海滩度假村 - 全包式提供全包式服务吗？

是的，这是全包式住宿。包括所有餐饮，活动包括：浮潜、划皮艇、迷你高尔夫等等。

克祖梅勒诺海滩度假村 - 全包式的地址在哪里？

这家海滩住宿位于酒店区北，位于国家公园内，距离圣米格尔教堂、黄貂鱼海滩和昌卡纳国家公园不到 15 公里。距离Corona Beach (科罗纳海滩) 15.8 公里。

点评

关于克祖梅勒诺海滩度假村 - 全包式的点评

7.0

还可以

7.4

清洁度

6.6

服务设施

8.4

员工和服务

6.2

住宿条件和设施
10 分 - 超赞。389 条好评，共有 1300 条点评
8 分 - 还可以。307 条好评，共有 1300 条点评
6 分 - 一般。270 条好评，共有 1300 条点评
4 分 - 很差。157 条好评，共有 1300 条点评
2 分 - 糟糕。177 条好评，共有 1300 条点评

点评

8/10 还可以

Jessica

与家人及幼儿出行
满意：员工和服务
The staff were amazing! Everyone was kind and attentive to all of our requests! Check in system is very slow and was challenging after a long day of travel. Buffets were good and the kids loved the food! Sit down dinner we only went 1 time because reservations were hard to get for our big group and the food was just ok. Activities were minimal but Cesar was fun and tries to get everyone involved! Beach was beautiful and secluded! Taxi service was fast and easy, 20 usd per ride to town. We loved our time at El Cozumeleno! For a more budget friendly all inclusive option we would highly recommend! Make your own fun at this beautiful property! El Coz has so much character!
Beach and snorkeling are a high light!

8/10 还可以

John

与配偶出行
满意：员工和服务，清洁度
The people were amazing. Property is comfortable, but showing its age/wear. Housekeeping does a great job! The beach area is amazing as are the pools.
From the 7th floor
Hammocks on the beach
Palapas and beach chairs near the long pier
View From the long pier
2026 年 3 月入住 7 晚

6/10 一般

Shauna

与配偶出行
满意：服务设施，员工和服务
不满意：住宿条件和设施
When we first arrived, we were a little shocked with our room. It is not what is depicted in the photos. This hotel has been “touched-up” far too long, and is in need of a proper doing-over. That being said, once we accepted that our room wasn’t what we thought (towels are very old, bedsheets are very worn and sometimes stained) and the beds are well-worn in as well, we decided to make the most of it. We’re happy we did. The hotel is clean, the food is delicious. It takes a long time to get the food if you order it, and the buffet is very small. Do not expect a buffet like you would at a big named resort. This hotel is locally owned. It seems to generate a lot of income, but that income should be used to do some updating and repairs. We had 4 staff members that really went above and beyond for us. We adored them. In the dining area, it was Ruby, José and Alejandro. At the tourism desk, Roberto was lovely and very helpful. The beach is amazing, and the snorkelling was way beyond our expectations. Overall, we did enjoy our stay, and, if the price is right, we would go again.
2026 年 3 月入住 7 晚

10/10 超赞

Michelle Lynn

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The resort was very accommodating, any request were made with ease. We had a beautiful room on the 9th floor. . The staff is very nice and helpful. The food was good and the bartenders were very attentive.
2026 年 3 月入住 4 晚

6/10 一般

Wayne Harold

与配偶出行
满意：员工和服务，清洁度
We use taxi. Staff excellent.rooms cleaned daily. Food is good but you will never go hungry.
2026 年 3 月入住 15 晚

4/10 很差

rebecca

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The property has really gone down. I’ve gone to this same resort since 2017 almost yearly. They don’t have as many activities but the activity staff are great. The food took way longer to get if you ordered off the menu they didn’t understand what you were ordering. They only brought you half of your things and one time I was told no.. the restaurant is no longer open for breakfast. There was coffee stains outside our door when we arrived they were still there the day we left. so they didn’t mop the hallways once while we were there in seven days. I still love the beach and snorkeling but I’m going to look for a new resort
2026 年 2 月入住 7 晚

10/10 超赞

Joseph

团体旅客
满意：员工和服务
Staff & beach keeps us coming back.
2026 年 1 月入住 28 晚

6/10 一般

Kristen

与家人出行
满意：住宿条件和设施，服务设施
Overall, our trip was okay. Good weather & good food. The frustration was on the first day, with checking in; we arrived by shuttle from the airport by 230pm (note: check-in time on website stated 3pm). While at the counter, I was charged an additional $300 for a minor because our 3rd family member was not an “infant”, this was not stated on the website, plus an additional deposit fee. The process of checking in & obtaining room key and verifying our id’s/passports took over 1 hour & receptionist informed us that our room was not ready. It was close to 5pm before we were able to get into our room! When asked about any compensation, I was ignored & the question was dismissed (and again the following days when following up regarding this). This was extremely frustrating after traveling all day. Prior to leaving for our trip, numerous attempts to contact the hotel were made to request early check-in & “pre-register” but received no response. The rooms were outdated & need updates, shower leaked onto bathroom floor, during our stay there was a sewage backup & you could feel the springs in the bed. The food was good, it is buffet style so you could wait in line for up to 20min for something from the grill, many of the selection was gone or not replaced during mealtime. Drinks were good but the full drink menu was not available to all visitors. Hot tub was cold. Beach was beautiful, but be careful of sharp rocks. Hint: don’t take shuttle($$)walk outside of airport & get taxi!
2026 年 3 月入住 4 晚

2/10 糟糕

Rainer

与家人出行
满意：服务设施
不满意：清洁度、员工和服务、住宿条件和设施
Would not recommend this place under any circumstances due to terrible upkeep, total lack of customer service, and biased treatment of guests by the manager JULIO. We were a group of 10 booked under one reservation with rooms that were all THE SAME PRICE. Manager chose to upgrade every room in the group EXCEPT the only pair that didn’t include a male. JULIO clearly told staff to give the women a double bed room which had a ring of grime around the tub and sink, hair all over the bathroom floor, trash under the bed and stains on the wall. When the women asked for a king bed they were told none were available even though they were the second room assigned out of 5. After the rest of our group checked in, we found out everyone else in the group had all been given “free upgrades” with king beds. The room given to the women was considerably dirtier, lower quality, and generally more disgusting than rooms given to others in the group, though the entire place was questionable. After over two hours of politely stating our case the women were finally given a new room with a more comfortable king bed. It rained in the night, flooding several first floor rooms (we could see them being squeegeed out as we left), and putting the elevators out of order. Two members of our group had to walk up 7 stories to retrieve luggage and drag it down the stairs again. Confronted JULIO the next day with what we felt was biased treatment. He was unapologetic and couldn’t care less.
2026 年 3 月入住 1 晚

8/10 还可以

Joanne

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The resort was clean and the staff were excellent, friendly and helpful. The snorkelling was wonderful right off the beachfront. The pool area was large, lovely, and well maintained with an insufficient number of chairs and loungers. Unfortunately, our room shared an interior door with the adjacent room, and several nights were disturbed by loud music and an inconsolable screaming child, issues the staff did attempt to address. The food was tasty and could have offered more variety over our two week stay.
2026 年 2 月入住 14 晚

4/10 很差

Mark Alan

与家人及幼儿出行, 与配偶出行
不满意：住宿条件和设施，清洁度
I don't usually do reviews but this needs attention. We had a beautiful view of the ocean from our room. Pools were nice and large. Leo and Cesar in activities were great. So much so that my son remembered Leo from 2 years ago. Waiters Aldo and Aljeondro were true professionals and the highlight of this property. That is were the pleasantries end. Room to large with rock hard beds. No AC available had to argue with staff to get a fan. Bath had a mild dew smell to it. We were in the older section so hopefully the newer section is better. There is a serious lack of pride in the resort ie cigarette butts on the pool deck, pool deck has trash on it from the day before, sand/trash on the steps and maintenance walking by it as they were staining railing.
2026 年 3 月入住 7 晚

2/10 糟糕

Patricia

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
HORRIBLE DO NOT STAY HERE. SO OLD and bed is like CONCRETE. I should have believed the reviews and stayed somewhere nice and just spent the money. Our room was disgusting. Old, moldly wet spots on the ceiling, AC spitting out dust, shower looked like a prison cell. We traveled with our 16-month-old son and nothing was kid friendly. The balcony has bars so far apart he could slip though, so dangerous. The crib provided was doll sized and had a broken leg, had to get a 2nd one, mattress has yellow urine stains and our sheets had blood spots, so disgusting. Waited at the front desk 2 hours just to check in and asked someone for food after traveling wigg to our toddler and no one would help us. He slipped and cut his lip open on all the wet tile and I ran around the resort trying to find ice. Staff were mostly rude and seemed irritated in the restaurant. The buffet was so gross, food sat out for many hours. Drinks were watered down and sugary. One high chair for the entire resort it was a joke. Pool and ocean front gorgeous but the resort is SO GROSS. I beg you don’t stay here. I’ve never seen such an old room. The shower pressure was a small trickle 1/10 pressure, not kidding. Asked someone for help at the desk, would not help us. FOOD IS AWFUL. The hotel is trash and nobody cared. They make money only because the beach is beautiful and ocean waters are clean and blue. 0 star resort, 5 star beach/oceanfront. This was a trip for our 5 year wedding anniversary, total joke. Sad.
2026 年 3 月入住 4 晚

6/10 一般

Richard

满意：清洁度、员工和服务、住宿条件和设施
Very quiet relaxing resort, clean, staff very friendly and courteous my only suggestion would be more and better food varieties
2026 年 3 月入住 7 晚

10/10 超赞

Laura

团体旅客
满意：清洁度、员工和服务、服务设施
Room was clean, only one issue. Staff is always excellent and location is perfect for snorkeling right off the beach
2026 年 2 月入住 6 晚

8/10 还可以

Gustavo

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Check in is really slow they need to update their system for sure.
2026 年 3 月入住 6 晚

6/10 一般

june b，Sunfish Lake

与配偶出行, 团体旅客
满意：员工和服务
不满意：住宿条件和设施
Staff very friendly. Hotel needs a remodel- tiles broken, mold in shower, needs an upgrade. Poor physical condition. Food ok. No evening entertainment.
2026 年 2 月入住 9 晚

6/10 一般

Peter，Chilliwack

与配偶出行, 团体旅客
满意：员工和服务
不满意：服务设施
Great ocean view, but room was very underwhelming and in need of repairs!! Bathrooms looked like something out of a prison and was dirty. Food was very average and not a great selection with birds in the food buffet area!! All in all very unhygienic. Staff on a whole were great with the odd grumpy ones!! In closing, this property needs some major upgrades to their building and all rooms. Beds are old and VERY uncomfortable.
2026 年 2 月入住 7 晚

6/10 一般

Elena，Perris

满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
The beds are very hard. Most of the staff were very helpful and polite.
2026 年 2 月入住 5 晚

8/10 还可以

Julio

与配偶出行
满意：员工和服务，清洁度
Yes my room was Ocean view. It was beautiful
2026 年 3 月入住 5 晚

4/10 很差

Roland

团体旅客
满意：员工和服务
不满意：住宿条件和设施，清洁度
Our room, the bed mattress was old and sunk on the left and right, high peak in middle, ocean view was good, trying to find a chairs to relax around the pools, hard to get as people put towels down 430 a.m or earlier. No phones in the room to call front desk in case of emergency. The reservation for the one restaurant was very poor, white wine was like vinegar, chicken break was very difficult to cut. After check out, they didn't even ask how our stay was. The part of the resort was the waiting staff that worked there ass off....will not be going to this resort again.

2/10 糟糕

Ashley

满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Ocean view - beautiful view. AC did not work, buffet was awful - 3-4 choices. Check in took 1.5 hours, even with pre check in. Would never return to this place.
2026 年 2 月入住 7 晚

2/10 糟糕

Concepcion Esmeralda

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was the worse I’ve ever stayed in.. staff was not friendly and hospitality was horrible… we waited one hour to check in… when we got to our room our door was broken and door knob was falling … the sheets had stains, the shower had a lot of mold !! No entertainment and just not very happy about food either … we had to wait for half hour to get our food @ the restaurant that needed “reservation” .. one week stayed and only Pedro the chef and Roger the waiter treated us right , because not even the general manager did!! I hated that we had to carry our safe key around too
2026 年 2 月入住 7 晚

8/10 还可以

Amy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
This seemed like an older property, but was clean, had friendly staff, and had one of the best beaches in the area. The snorkeling is amazing right on the property; better than some excursions honestly. The downfall (for us) was the food. It definitely was ok, but the options were not great. We went downtown a couple days and treated ourselves to better than what was available on the resort. Bottom line is this property has a fantastic beach with awesome snorkling, but not great buffett options. For us, we will definitely stay here again because the beach and snorkeling are so worth it. Food can be gotten elsewhere if you dont care for the buffet.
2026 年 2 月入住 5 晚

2/10 糟糕

María de los Ángeles

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
El check in fue súper tardado !! Solo había 2 personas en recepción, casi 1 hora formados El check out debe ser a las 11:00am cuando en todos los hoteles es a las 12:00hrs El personal no es amable, quise hacer un check out tardío pagando por supuesto y no me dejaron .. argumentando que debía avisar desde antes lo cual no entendí pues no quería seguir usando la habitación si no las instalaciones.. lo cual se me hizo absurdo el que no me dejaran !! No te dan toallas secas .. las usamos un día y ya no las pudimos entregar porque subimos tarde a la habitación entonces al día siguiente pedimos nos las cambiaran por secas y no quisieron !! En general tuve una pésima experiencia JAMÁS REGRESARÍA Y NO RECOMENDARÍA LO VISITEN
2026 年 2 月入住 1 晚

8/10 还可以

Crystal

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was great. Food Could use some improvements. Buffet is small and gets old. Only one restaurant and food is ok. They could use another restaurant but the Resort is older and could use updating. But overall was enjoyable.
2026 年 2 月入住 8 晚