克祖梅勒诺海滩度假村 - 全包式有游泳池吗？

是的，此住宿设有1 个室内游泳池、5 个室外游泳池和儿童游泳池。游泳池开放时间：07:00–21:00。

克祖梅勒诺海滩度假村 - 全包式允许宠物入住吗？

不可以，该住宿不允许宠物入内。

停车费是多少？

该住宿免费提供自助停车。

何时可在克祖梅勒诺海滩度假村 - 全包式办理入住？

开始办理入住：15:00；停止办理入住：00:00。可安排提前入住，须支付 USD 40 的费用（取决于客房供应情况）。

何时可在克祖梅勒诺海滩度假村 - 全包式办理退房？

退房时间为 11:00。延迟退房收费 USD 60（视客房供应情况而定）。

克祖梅勒诺海滩度假村 - 全包式提供全包式服务吗？

是的，这是全包式住宿。包括所有餐饮，活动包括：浮潜、划皮艇、迷你高尔夫等等。

克祖梅勒诺海滩度假村 - 全包式的地址在哪里？

这家海滩住宿位于酒店区北，位于国家公园内，距离圣米格尔教堂、黄貂鱼海滩和昌卡纳国家公园不到 15 公里。距离Corona Beach (科罗纳海滩) 15.8 公里。

克祖梅勒诺海滩度假村 - 全包式点评、优惠和照片 2026

Q: 克祖梅勒诺海滩度假村 - 全包式允许宠物入住吗？

不可以，该住宿不允许宠物入内。

Q: 停车费是多少？

该住宿免费提供自助停车。

街区简介

克祖梅勒诺海滩度假村 - 全包式地处科兹美岛的酒店区北，邻近机场，并且位于海滩。想要外出活动的旅客可逛逛黄貂鱼海滩，所有旅客都可前往昌卡纳国家公园和Corona Beach (科罗纳海滩)欣赏自然景观。圣米格尔教堂和巴西奥岛是另外两个值得推荐的游玩去处。想尽兴享受水上运动？您可以在住宿附近体验帆板运动、摩托艇运动和乘船游览。访问我们的科兹美岛旅行指南

2/10 糟糕

Ryan

与家人出行

2026 年 1 月 29 日

不满意：清洁度、服务设施、住宿条件和设施

Rooms are very old the buffet was absolutely horrible and they don’t ever have hot water for the shower also half the stuff they advertise is either not there or closed. Pay a few extra bucks and stay at the Weston two resorts away and well worth it.

2026 年 1 月入住 7 晚

8/10 还可以

Lisa

与家人出行

2026 年 1 月 29 日

满意：清洁度、服务设施、住宿条件和设施

The rooms need some updating, but the beach, pool, and food is great! Snorkeling right outside of the hotel we saw everything you could dream of, including a huge manta ray!

2025 年 11 月入住 5 晚

10/10 超赞

Theresa

2026 年 1 月 29 日

满意：清洁度

Rooms are clean and staff are great

2026 年 1 月入住 5 晚

2/10 糟糕

Renae

团体旅客

2026 年 1 月 28 日

不满意：清洁度、服务设施、住宿条件和设施

Where to begin. This hotel claims to be a 4-star hotel, but locals laughed and said it is the oldest resort in Cozumel and certainly the worst I have ever stayed in. I would rate this a 2-star at best. Our shower had no running water; the faucet dripped nonstop. The ac sounded like a jet. Complaining to the manager resulted in maintenance entering our room and replacing the showerhead without notice, but the water still failed to run. There was no refrigerator or coffee pot in our room, and the shower doors were so rusted and disgusting that we feared tetanus. Our room had twin beds when advertised as doubles, and my feet hung off the end of the bed. There is one very small dining area for all guests, with little variety in the food. The food on the buffet is also not labelled, so it's often a mystery. Being someone with shellfish allergies, I made the mistake of consuming something that contained shellfish due to mislabelling. When we inquired about the one "à la carte", we were rudely informed that we required a reservation the morning before at 8 am sharp. The resort claimed to have activities, but there were pool tables and similar items; there was no way to play them. No nightly entertainment. Staff always acted as if it were an inconvenience and barely spoke English. Tipping did not improve services. We decided to relocate after one night because it was unacceptable. Other guests also expressed concerns, and many also relocated to another resort.

2026 年 1 月入住 7 晚

6/10 一般

Janet，Lincoln

团体旅客

2026 年 1 月 28 日

不满意：服务设施

Here are the things that were wrong when we arrived: hard bed, no hot water, one of the two lamps didn’t work so it was very dark and we had only one outlet in the bedroom. Food that had no seasoning and was sometimes inedible. Things they fixed the same day we asked them to: switched out the mattresses for new ones and we had hot water by 6pm on our first full day there. The food never got any better. The made to order omelet was very good. The pizza was very good but you had to know to order it and it took about 45 minutes. The buffet was very bland and was the same every day. The website listed a lot of amenities the hotel didn’t actually have: an arcade, a pool table, a deli, a cafe. Also, we would have loved some more activities like water volleyball or aquatic aerobics. We will say that the staff was the best part of our stay. Everyone was friendly and as helpful as they could be.

2026 年 1 月入住 7 晚

6/10 一般

Teresa，Plymouth

团体旅客

2026 年 1 月 28 日

满意：清洁度

不满意：住宿条件和设施

Property needs maintenance. Food is average. Check-in process remains highly inefficient. Most staff are wonderful!

2026 年 1 月入住 7 晚

4/10 很差

Susana Vieira de

与配偶出行

2026 年 1 月 28 日

满意：清洁度

不满意：住宿条件和设施，服务设施

The washroom looked like a locker room, there were no activities in the hotel like most all include resorts do, the pool was almost always being cleaned (could not be used), the “gym” barely had any equipments and the ones they had were in terrible conditions.

Broken doors, and not enough power outlets in the bedroom. Most things were in poor conditions.

The shower flooded at every time, and we could never tell when there would be hot water or not.

2025 年 11 月入住 7 晚

8/10 还可以

Michael

与家人及幼儿出行, 与家人出行

2026 年 1 月 28 日

不满意：清洁度

Its open and spacious, but not as clean as expected, staff great, food outstanding

2026 年 1 月入住 5 晚

6/10 一般

Mehmet Rifat

2026 年 1 月 27 日

满意：清洁度

The room was ok, and had a nice view. The ac was very loud. The shower leaked, and the TV did not work. The staff was good, but would not clean the room daily unless requested

2026 年 1 月入住 4 晚

6/10 一般

Nancy Carol

与家人出行, 团体旅客

2026 年 1 月 27 日

不满意：住宿条件和设施

Took 3 days to get room cleaned because i apparently had to lock the box in my room even though i didnt use it. Shower had no hot water and the food was terrible, even at the restaurant but buffet was worse. We ended up eating elsewhere every day

2026 年 1 月入住 8 晚

8/10 还可以

CINDY

2026 年 1 月 26 日

满意：服务设施

Relaxing destination for sure.. Food was ok, but just like most all inclusive resorts, i waant expecting spectacular food. The rooms are very spacious but very outdated and the ac isn't the best. Honestly i chose tnis resort because of its location on the isla d! You can literally have fishes swimming around you..no snorkeling gear needed!

2026 年 1 月入住 3 晚

6/10 一般

Maximo，Albuquerque

2026 年 1 月 26 日

满意：清洁度

The hotel is outdated

2026 年 1 月入住 4 晚

2/10 糟糕

Jan Carol

与家人出行

2026 年 1 月 26 日

不满意：清洁度、服务设施、住宿条件和设施

This resort is the worst place we have ever stayed. The rooms were disgusting, stained couch, disgusting shower, chipped tiles. There was only two possible places to eat and the quality was hardly edible. There was only a buffet and one half way decent restaurant that you could had to get up before 8:00 am the day you wanted a reservation. It was so bad that we actually left the resort early (Wednesday) and went to the Westin. The brochure is totally misrepresented, many of the features do not exist. THere was never hot water, I took many cold showers, All glasses were plastic that they reused and the black emblem would rub off on your hands. The outdoor furniture was cheap plastic and - the bathroom door so wharped - the shower door was even more disgusting. I have plenty of pictures but their website is definitely false advertising.

Molded bathroom door and creaked when you opened. There were black stains on the floor

Disgusting shower that was stained with either cold or warm water and no pressure

2026 年 1 月入住 7 晚

8/10 还可以

Tonya Jo

与家人出行

2026 年 1 月 25 日

满意：清洁度

We have been coming to this resort for years and we love staying here. It is a smaller resort which is one thing we love. We never feel unsafe letting our teens run to their room or hanging at the pool while we are at the beach. The staff is amazing and you’re never without a drink or food options. We love ordering lunch on the beach! But if you want something different, it’s a short taxi ride to town. The water is the most beautiful clear blue, perfect for snorkeling!

2026 年 1 月入住 7 晚

2/10 糟糕

Terri Lee

与配偶出行

2026 年 1 月 24 日

不满意：住宿条件和设施，服务设施

We upgraded our room to have a slice of ocean view…mostly palm trees. No coffee in room and waited up to 45 minutes every morning for it in the lobby. Same food served cafeteria style everyday and not good, so we paid extra to eat off resort. Black mold in the air conditioning so we turned it off after day one but was sick all week from it. The staff was wonderful and worked hard to make it all up to us and kept the resort clean. It was a tired old resort that will not return too. No entertainment and piles of seaweed on the beach.

2026 年 1 月入住 7 晚

10/10 超赞

Suzy

与配偶出行

2026 年 1 月 23 日

满意：清洁度、服务设施、住宿条件和设施

Great time & friendly staff!

2025 年 12 月入住 4 晚

4/10 很差

Fernando

与配偶出行

2026 年 1 月 22 日

不满意：服务设施

I DID'NT LIKE THE RESORT.

2026 年 1 月入住 7 晚

8/10 还可以

katerina

团体旅客

2026 年 1 月 21 日

满意：清洁度、员工和服务、服务设施

We had to change rooms twice because they were dirty old and disgusting. Our third rule was in the newer section. It was very clean uncomfortable. I have to give the staff my thanks for being so attentive to find us a room that was to our liking.

2026 年 1 月入住 7 晚

6/10 一般

Gregory

与配偶出行

2026 年 1 月 21 日

满意：清洁度、员工和服务、住宿条件和设施

不满意：服务设施

Food was not good. No nightly entertainment.

2026 年 1 月入住 14 晚

2/10 糟糕

Joshua

与家人出行

2026 年 1 月 20 日

不满意：清洁度、服务设施、住宿条件和设施

We will never stay here again, and I recommend you also stay somewhere else. The people of Cozumel are friendly and the beach is gorgeous. Every room here faces the ocean to some degree. The hotel needs upgrades to rooms and processes. The buffet food is mediocre and repetitious, and the restaurant food is downright awful. Your booking doesn't guarantee your rooms. I booked several months in advance for two 2-bed/1-bath, adjoining available, ocean-view rooms for my family of 5. I contacted the hotel a month beforehand to verify accommodations, who said they put a note in our reservation. When we got there, the front desk attempted to "upgrade" us to a suite with only 3 beds and 1 bathroom. When we politely refused, she said we needed to wait and see what's available...not what you want to hear traveling internationally. After an hour of walking the property, they brought us to adjoining rooms: 1-king & 2-full beds. They offered a fold-out bed. We gave in because what other options did we really have? At least we had 2 bathrooms and somewhere to sleep. The rooms were very old with broken tiles and ceilings. The couch was disgusting and crumpled. The bathrooms were gross and we didn't have hot water for the first 4 days. We were facing NW so never got to watch a sunset from our balcony as hoped. The buffet was repetitious and mediocre, but so much better than the food at the restaurant for which you need to make same-day reservations. I'd have rather eaten MREs.

2025 年 12 月入住 5 晚

6/10 一般

Timothy

与配偶出行, 团体旅客

2026 年 1 月 20 日

不满意：住宿条件和设施

The Bad-- the bathrooms, especially the shower area need a major update or at minimum a deep clean. The food - the buffet the best thing is to order frim the grill or off the menu you scan off the napkin holder although half the items are not available it beats the cold buffet items anytime. The restaurant we ate at twice. Food looked fancy but tasted bland and was warm and not hot when it arrived. The Good- the beach is AMAZING. The snorkeling wonderful. The staff are so helful and kind.

2026 年 1 月入住 7 晚

4/10 很差

Jordan

与配偶出行

2026 年 1 月 18 日

满意：清洁度

不满意：住宿条件和设施，服务设施

The rooms are VERY tired. AC is incredibly noisy, but barely cools the room. we had to sleep with the patio door wide open. Thankfully there was a fairly strong wind coming off the sea. The shower was broken (was however fixed in a timely manner) The thermostat literally fell off the wall, lol. We stayed here because we were diving in Cozumel. It's very important to be well hydrated before your dives. They provided only 2 small bottles of the water wich were never replenished during our 2 night stay. I went to guest services (front desk) at 5:45 AM one morning before we were going to depart to go diving to request some water. THE HOTEL STAFF COULDNT EVEN PROVIDE US WITH BOTTLED, OR FILTERED WATER. I was directed to a weatercooler to fill my bottles, wich was completly empty. Staff refused to refill it! If you need the basic human necessity of water to survive, I highly recommend avoiding this hotel! We struggled to find edible food at the main buffet (my partner was sick both nights after having eaten there, we changed hotels the following day and she was fine after that) The view is great, the snorkeling is great but it stops there. Would never stay here again unless I literally had absolutely no other choice. The beds are rock hard, stained and their fix is to throw a thin foam topper on top of the 30 year old mattresses. We didnt have high hopes for this place to begin with, but it was BAD!

2025 年 12 月入住 2 晚

10/10 超赞

Rhian

与配偶出行, 团体旅客

2026 年 1 月 17 日

满意：清洁度、服务设施、住宿条件和设施

To anyone stressed about the bad reviews, ignore them. The food never ran out and there was lots to choose from. The buildings are old and wind/sand blown, and there’s seaweed on the beach, but that’s staying on the ocean. A gorgeous and warm ocean. You can order chips and guacamole right on the beach (not a “secret menu” you just have to ask like an adult). The staff was amazing and very helpful. Will 100% stay again. Thank you for the amazing stay!

2026 年 1 月入住 7 晚

2/10 糟糕

Miriam

2026 年 1 月 16 日

满意：员工和服务

不满意：住宿条件和设施，清洁度

The side of the building that we were at was really old, they did not give maintenance to the rooms. For the price it’s not worth it.

2026 年 1 月入住 1 晚

4/10 很差

Rhonda K

与家人出行, 团体旅客

2026 年 1 月 16 日

不满意：住宿条件和设施

This is my 4th trip to this hotel in 20 years. Let's start with the positive. The view is lovely, the blues and greens of the water are the most beautiful you will see. It has some rocky beach area to the south to see shells and a long beach to walk on to the North. It was very covered with seaweed and the water was muddied but a nice long, scenic walk. There are several staff that have been there for years and continue to have a smile and great service. The property is very small, two buildings, 1 buffet and 1 reservation restaurant. The reservation restaurant had horrible food the one night we ate there. The service was just as bad. It was my mom's birthday and we only got grumpy faced staff. We ate little of our food and left before dessert. We went over to the buffet and were welcomed with a smile, had great food and got the happy birthday we hoped for. The worst was the run down look of the hotel. It wasn't great when we were there 4 years ago, but it has gotten much worse. So many items with rust all over them, cracked cement stairs with rebar/steel bars showing, rusted/old looking balcony furniture, etc. Our tv never worked and after 4 times telling the front desk, I gave up. There is no way to contact the front desk without going to them. The lines are long and so is the wait. They are now using a QR code for hotel info but it is only available at the desk, not in the rooms. Very inconvenient! It was sad to know we probably won't return.

2026 年 1 月入住 4 晚

克祖梅勒诺海滩度假村 - 全包式

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