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威斯汀科蘇梅爾酒店的評價

4.5 out of 5
威斯汀科蘇梅爾酒店
Carretera Costera Norte Km. 4.8, Cozumel, QROO

評價

8.4

很好

10 分評分，優異；514 則評價中有 292 則" "
8 分評分，不錯；514 則評價中有 114 則" "
6 分評分，一般；514 則評價中有 51 則" "
4 分評分，欠佳；514 則評價中有 29 則" "
2 分評分，很差；514 則評價中有 28 則" "

9.0/10 

整潔度

8.6/10 

職員與服務

8.2/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Michelle

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The entire staff from reception to the restaurants were professional, friendly and attentive. The chiefs were highly trained and produced delicious gluten-free food, desserts and breads. Thank you to all the staff.
於 2024 年 5 月住了 3 晚

8/10 不錯

Kendra

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Staff was very friendly and helpful.
於 2024 年 5 月住了 5 晚

8/10 不錯

Stephen Garrett

讚好：整潔度、設施服務和住宿狀況
Wonderful trip and beautiful access to the beach…room service could have been better and we did lose water for about 45 minutes
於 2024 年 3 月住了 5 晚

10/10 優異

Richard

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were very friendly and helpful. Shoutout to the night shift lobby bartender.
於 2024 年 5 月住了 4 晚

2/10 很差

Tina

不滿：住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Juan Pablo Villela

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Muy buen hotel, disfrutamos mucho la estancia. El servicio de limpieza podría mejorar (comparándolo con la experiencia en otros hoteles Westin), así como las camas y almohadas. Fuera de eso, excelente!
於 2024 年 5 月住了 3 晚

8/10 不錯

Corey

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 7 晚
Lizeth Palacios 於 2024年5月13日的回應
Thank you for your preference, Your feedback helps us a lot to improve every day. Best regards

10/10 優異

F Del

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
An amazing vacation at the Westin Cozumel . This was my second stay and will be going back very soon. Front desk- amazing Vicky at the beach - Amazing Restaurants -Great food and amazing service Room and view - Spectacular Carlos the manager was incredibly gracious and welcoming and so was Lorenzo in house keeping. Thank you for a great vacation , one of the best Marriott properties I have stayed at (I am a Titanium member and have stayed in way too many around the world).
於 2024 年 4 月住了 6 晚
Lizeth Palacios 於 2024年5月13日的回應
Thank you for your preference, Your feedback helps us a lot to improve every day,We look forward to having you again. Best Regards.

10/10 優異

Kiyoshi (Greenville)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great property
於 2024 年 4 月住了 3 晚

4/10 欠佳

Jorge

多人同遊
讚好：整潔度、職員與服務和設施服務
Pague por una habitacion Suite estudio, 1 cama king size, frente al oceano con alberca privada la cual no estaba disponible cuando llegue porque tenia un problema electrico. Me dieron una suite en el PH la cual no fue de mi agrado ya que no obtube lo que realmente queria, que era tener una alberca privada en mi habitacion. Realmente no disfrute mi estancia
於 2024 年 4 月住了 3 晚
Lizeth Palacios 於 2024年5月13日的回應
Muchas gracias por su retroalimentación. Trabajaremos en estas áreas de Oportunidad.Esperamos nos dé la oportunidad de servirle nuevamente

10/10 優異

Luis Gonzalez

家人同遊, 親子同遊
讚好：整潔度、職員與服務和住宿狀況
Very nice property but the customer service is the best
於 2024 年 4 月住了 5 晚
Lizeth Palacios 於 2024年5月13日的回應
Thank you for your preference, Your feedback helps us a lot to improve every day.We look forward to having you again. Best Regards.

10/10 優異

Melissa

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful stay at the Westin Cozumel! Clean, very comfortable beds, gorgeous views from the room. The staff was amazing and always accomodating. Food at resort was very good! Would definitely stay there again!
於 2024 年 4 月住了 8 晚
Lizeth Palacios 於 2024年5月13日的回應
Thank you for your preference, Your feedback helps us a lot to improve every day. We look forward to having you again. Best Regards.

10/10 優異

kimberly

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was friendly and helpful
於 2024 年 4 月住了 4 晚
Lizeth Palacios 於 2024年5月13日的回應
Thank you for your preference, Your feedback helps us a lot to improve every day.We look forward to having you again. Best Regards.

10/10 優異

Carlos

於 2024 年 4 月住了 2 晚

10/10 優異

Jacqueline michele (henderson)

伴侶同遊
讚好：整潔度、職員與服務和設施服務
We’ve been coming to the Westin every year and continue to enjoy our stay. It’s one of the nicest properties in Cozumel. It does have its share of opportunities because it is getting older and with the property on the water, it becomes harder to maintain. Overall though, the staff has continued to treat us very well. Huge thanks to Carlos the manager and Carlos the who served us at the pool. Looking forwards to coming back again next year.
於 2024 年 4 月住了 5 晚
Lizeth Palacios 於 2024年5月13日的回應
Thank you for your preference, Your feedback helps us a lot to improve every day.We look forward to having you again. Best Regards.

10/10 優異

Kalyn

讚好：整潔度、職員與服務、設施服務和住宿狀況
The most beautiful beach!! We go to snorkel and you can snorkel right outside your hotel.
於 2024 年 4 月住了 4 晚
Lizeth Palacios 於 2024年5月13日的回應
We appreciate your feedback. Thank you!We look forward to having you again. Best Regards.

10/10 優異

Carla

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚

10/10 優異

Derek William

伴侶同遊
讚好：設施服務
不滿：整潔度、職員與服務和住宿狀況
They booked us and charged us for a extra day We had to pay for everything when we had all inclusive The room was wrong.
於 2024 年 4 月住了 5 晚
Lizeth Palacios 於 2024年5月13日的回應
Thank you for your preference, Your feedback helps us a lot to improve every day. We will make sure to work on this matter as soon as possible. We look forward to having you again. Best Regards.

10/10 優異

Maria del Rosario Melhem

家人同遊
讚好：整潔度、職員與服務和住宿狀況
No hay mucha civilización
於 2024 年 4 月住了 3 晚

10/10 優異

James Paul

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 4 晚

4/10 欠佳

Francisco

家人同遊
不滿：設施服務和住宿狀況
Everything seem pretty normal at first. We had no issues at check in, the room was ready and it seem pretty clean. After the first night we were there, I received an email from management where they told me they were going to charge $36 dollars for cleaning a pair of old and worn used towels because they had woman make up that” cannot be removed” by traditional methods. I complained to the manager but he insisted those were hotel policies and cannot do anything about it eventhough we never got to see these towels or a sign that says not to remove make up with it. After 4 days in the room I saw black dots on the shower roof and noticed that it was BLACK MOLD. I showed this to the manager and asked him how come I got a room with mold on it and he said nobody had told him about it. When mold dots are coming through the paint that only means that the wall(s) are full of it behind and is now started Ng to come through. I think this hotel has. MOLD problem and they have just paint over it. Now my son and daughter is suffering from headaches and scratchy throats. The manager did offer to switch us to another room but what would be the difference, every room would have the same issue. No credit or reduce price was offered at all. The manager just stuck to the hotel policies. Eventhough the rooms looked pretty clean, the problem Is inside the walls. The only way to get rid of MOLD is by removing all the shower surfaces and that’s major remodel. At $ 250/ night it is not worth it
於 2024 年 4 月住了 6 晚
Lizeth Palacios 於 2024年5月13日的回應
We are very sorry to hear that your stay with us was not pleasant. At the Westin Cozumel, we are in constant pursuit of excellence, however, we are not free of mistakes. We truly appreciate your feedback and we will work on these matters as soon as possible. Thank you in advance for your understanding Best Regards

10/10 優異

efrain leriche

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚

10/10 優異

Victor

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Si buscas un lugar cómodo, tranquilo para escapar este es el indicado
於 2024 年 4 月住了 2 晚

8/10 不錯

Eloy

於 2024 年 4 月住了 2 晚

8/10 不錯

Beth

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

10/10 優異

Amber (Rosenberg)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚

4/10 欠佳

Jeffrey (Guthrie)

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚

4/10 欠佳

Adam

伴侶同遊
不滿：職員與服務和設施服務
Tried to add after missing the tab for the all inclusive to include it after purchasing the package, several hours on the phone with no help from the Westin or Expedia. Would not recommend this location, booked for the name and very disappointing experience. Food and service was terrible, extremely glad we did not have the all-inclusive package.
於 2024 年 3 月住了 7 晚

2/10 很差

Nikkilon Tonye

不滿：整潔度、職員與服務、設施服務和住宿狀況
No sense of urgency to meet customer needs. Hidden fees. Not a property as advertised. Staff some very kind others COLD. Did not feel welcomed ! Restaurant ladies were kinder than most. Front desk lacks culture sensitivity . Room not stocked. Telephone refrigerator not working. Then what are we paying for? Ceiling and glass not clean. Bathrooms perfect. Overall this was the worst stay.Waste of our hard earned money and time. Purpose was to relax and enjoy. Met great people staying in hotel which helped experience.
於 2024 年 4 月住了 2 晚

6/10 一般

Carolyn (COLUMBUS)

讚好：整潔度和職員與服務
於 2024 年 3 月住了 4 晚

10/10 優異

Alice

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love staying here! Good for families as well as adults w no children.
於 2024 年 3 月住了 3 晚

2/10 很差

isaac halfon

不滿：整潔度、職員與服務和住宿狀況
Terrible servicio. Sucio. El personal sin ganas de atender. Mala calidad en la comida. Muy malo para ser un Westin. Quede muy decepcionado
於 2024 年 3 月住了 7 晚

6/10 一般

Jennifer

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
This is our second stay at The Westin. Unfortunately, this time was not for the better. The resort itself is in need of maintenance help. Our shower leaked every where each time we used it. The water in the shower smelled terrible. There was very little equipment in the gym that worked. The staff is great but are under staffed leading to wait lines for meals and drinks. The food was pretty good but this is not a Mexican resort. This is an American resort in Mexico. Chicken nuggets, French fries, 90’s pop hit music and little bits of alcohol in your drinks. My advice is to go off resort and enjoy the island between cruise ships. The 6,000 people influx daily makes it difficult between 9-5. Again, appreciate the staff at the Westin. They’re doing their best.
於 2024 年 3 月住了 5 晚

6/10 一般

Jason

家人同遊
不滿：設施服務
The food options on property are some of the worst I have experienced for a Westin. I am not sure the rationale for offering up Italian with 80s and 90s American music. Embrace your Spanish culture and offer up great seafood with local music.
於 2024 年 3 月住了 5 晚

10/10 優異

Peina

讚好：整潔度、職員與服務和住宿狀況
The most desirable vocation place in Cozumel, nice location, great food
於 2024 年 3 月住了 8 晚

6/10 一般

Soo Yeon (new york)

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
There are no soap, body cleanser, or hairdryer in the room, only body lotion, shampoo, and conditioner. Additionally, there are no other amenities provided. Despite placing towels on the floor, they are not replaced. When I called the front desk for assistance, there was no response, so I had to seek out the cleaning staff myself. I managed to obtain only two bath towels, and no other items were provided. This experience aligns with other reviews mentioning the inadequacy of supply. As a frequent traveler accustomed to various hotels and resorts, it's evident that this hotel is poorly managed. However, the hardworking staff compensate for these shortcomings. The lack of common sense in operational procedures is evident, but the dedicated crews manage to make up for these deficiencies.
於 2024 年 3 月住了 4 晚

10/10 優異

Brian

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the view, beach, restaurants and all staff very courteous. Our room was missing hai dryer, robes, sandals and no towels were left after cleaning on our last day.
於 2024 年 3 月住了 5 晚

8/10 不錯

Angelica

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Le hace falta un poco de mantenimiento, sin embargo el personal es excelente!! Si regreso.
於 2024 年 3 月住了 3 晚

6/10 一般

Kristin Kincheloe

家人同遊
不滿：職員與服務
This hotel was nothing special. The food was not great, the drinks were terrible. And FOUR times, housekeeping came and cleaned my room and left 0 towels. Took all the dirty ones and didn't replace them. It was bizarre. And then I called the "service express" number and no one answered. Literally 4 days out of 6. I won't be back.
於 2024 年 3 月住了 6 晚

10/10 優異

Lilia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful quiet and safe! Great place for some RnR!!! We will definitely be back!!
於 2024 年 3 月住了 3 晚

6/10 一般

Angela

伴侶同遊
讚好：職員與服務
Rooms outdated. Shower pooled all over bathroom floor, hot tub unsanitary, plugs didn’t work, level 3 extremely nosiey. Didn’t get any of my request for upper level, quiet area. I also requested decor for my husband birthday and didn’t get any of it after I was told I would.
於 2024 年 3 月住了 3 晚

10/10 優異

Rick

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚

8/10 不錯

Mykola

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Food was very good, staff very helpfull , clean around. Lot of abandoned buildings around this hotel. we been there 9 years ago and looks like area is slowly going down.
於 2024 年 2 月住了 8 晚

10/10 優異

JESUS FLORES

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Todo esta muy bien, solo dos cosas, hubo un día que desperté y no había agua para baños ni regadera. Y por otro lado, la habitación Presidencial tiene dos abanicos de techo de los cuales nunca encontré donde se prendía el de la recamara, sería importante que alguien acompañara a dar instrucciones de una habitación amplia como esta.
於 2024 年 2 月住了 3 晚

8/10 不錯

Hillary

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I stayed with my 2 sisters for 4 nights with the all-inclusive option. We had an amazing time. The food was delicious. There was a breakfast buffet, a lunch snack bar, and 2 dining options. We were very satisfied with all options and the quality of the food. We used the AMSTAR representative, named Banner, to book excursions. He made everything super easy. The snorkeling at the property was AMAZING and so pretty. We used the free daily kayak and snorkeling daily. We will be back.
於 2024 年 2 月住了 4 晚
Lizeth Palacios 於 2024年3月7日的回應
Dear Ms. Hillary, we appreciate your feedback. we hope to see you next time to host you,Thank you!

10/10 優異

Elizabeth Catherine

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Amazing stay
於 2024 年 2 月住了 7 晚
Lizeth Palacios 於 2024年3月7日的回應
Dear Ms. Elizabeth Catherine, we appreciate your feedback. Thank you

10/10 優異

Mary

於 2024 年 2 月住了 4 晚
Lizeth Palacios 於 2024年3月7日的回應
Dear Ms. Mary, we appreciate your feedback and thank you to book you holidays with us.See you next time!

10/10 優異

Julian

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great snorkeling right off the beach
於 2024 年 2 月住了 5 晚
Lizeth Palacios 於 2024年3月7日的回應
Dear Mr. JulianThank you for the feedback, we are glad you enjoy the Caribbean sea at this property.See you soon!

10/10 優異

Richard

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good service!
於 2024 年 2 月住了 7 晚
Lizeth Palacios 於 2024年3月7日的回應
Dear Mr. Richard, Thank you to book at this beautiful property, we appreciate your feedback.See you soon!

10/10 優異

Matthew Jonathan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Super friendly staff and wonderful snorkeling right behind property.
於 2024 年 2 月住了 6 晚
Lizeth Palacios 於 2024年3月7日的回應
Dear Mr. Matthew, Thank you for the feedback, we hope to see you soon, we are glad you enjoy the Caribbean sea.See you soon!