克雷特特萊SPA 酒店 | 每晚可低至 HK$616

「The house is in terrible condition, the swimming pool is unusable, and there’s no hairdryer!」

「Pretty good location.」

「Same-day booking with same-day check-in. When we arrived, there was no office or property manager on site. We had to call to check in, which was easy enough, but their advertised 24-hour service was not accurate. There were no clean towels provided, so we couldn’t shower the first night. I didn’t get towels until the next day after driving to another property they manage to find someone in person. The WiFi password was also not provided, and no one answered calls or messages for hours. There...

「Pool was not clean Property landscaping was not maintained Room was not the same as booked」

「The owners were kinda rude, but it’s chill. Do not say no to house keeping cause then they get mad if you ask for like towels and stuff.」

「I booked a stay just for 1 night and confirmed everything. Got the receipt, cabin number, door code. Etc, early the day of the check in. Drove up there to find out that they double booked our stay and could not accommodate us. We drove 2 hours with 2 babies with us to find out that we can’t stay to a cabin that we wanted. I still appreciated the offers of atleast getting us alternative stay to their property or other properties, but it’s just really inconvenient and waste of time not having what...

「Whole experience this hotel was very very nice staff cleanliness amenities, all great. Parking is a bit difficult, but they accommodate you with their valet」