Despite our room being vacated already by 11 AM by the previous guests, it wasn’t cleaned or ready for us until after 3:15 PM. This long delay was just the beginning of a series of disappointing experiences during our stay.
The spa was in very poor condition. It was visibly dirty, and we witnessed a staff member cleaning the floors using the same towels provided for guests to dry off after showering. She then closed the sauna, telling us it hadn’t been cleaned in two weeks. After applying Clorox, we had to wait 45 minutes for it to dry before we could use it — unacceptable in any facility claiming to offer wellness services.
The spa carpet was covered in small debris and garbage, with particles stuck in the fibers, and there were no slippers provided — an unhygienic and uncomfortable oversight. The hotel rooms were also outdated, with no bathroom ventilation. While our room was finally being cleaned, the staff member had a loud speakerphone conversation with other employees, making it impossible to rest.
Noise isolation in the building was poor — we could hear other guests’ conversations and footsteps from the rooms above. Overall, the hotel did not feel clean, and the service left a lot to be desired. Even the restaurant was extremely slow, taking 30–40 minutes to serve food for just three people.
We would not return to this hotel and unfortunately cannot recommend it to others looking for a clean, quiet, and well-managed place to stay.