Rogersville Crockett Spring Park & Arboretum Hotels

"Wonderful "

"I arrived at the hotel and was told that they didn’t have my reservation. This was a nightmare. They were able to print off my booking, but continued to tell me that hotels.com didn’t pay them. The money had already been taken out of my bank, so I could not afford to purchase another room at the time. I stayed in the lobby on the phone trying to figure out the issue with hotels.com and the manager came out telling me that I needed to leave. This was almost 12am and I had nowhere to go. They told me I could not remain in the lobby to find out the issue. The two ladies were very rude and inconsiderate. "

"The hotel needs an upgrade, I love Fairfield typically. The shower was very outdated and was hard to operate. The walls throughout the hotel and doors were very runned down. The breakfast was not great compared to what they typically have and the pool was closed! Without any warning. Also trains go by all night woke up at 11am 4am and 6 because of it not sure they can help that but wouldn't stay here again. Also smelled of weed on the first floor by the elevators. For $200 a night it's shameful to charge for what is offered. The front desk was very nice and helpful. Also had a vending machine which was empty. No impressed. "

"The staff were very polite. The room was in need of repair (rusted tub, plaster slapped on wall with doorknob protector disc over the top of it, bed was lumpy and saggy a d there was a mold/mildew smell). The continental breakfast got worse each day we were there. The juice machine wasnt working, the coffee was subpar, there was a choice of cold cereal, yogurt or a waffle. The yogurt i chose was bad and i threw it away. I did manage to make a waffle each day, but the overall breakfast was very disappointing. We were thankful to find a reasonably priced place to stay close to our daughter's home."

"Stayed 2 nights and it was very comfortable stay. Bed was very comfortable and I slept well. The location is close to restaurants and gas stations. The hotel breakfast was very good too. The scrambled eggs and sausage were the best I've had at hotel breakfasts. Also waffles and assorted other items. Staff was friendly. Felt like a safe area."

"Very nice"

"The staff was super helpful and kind despite my late evening arrival. This hotel is a well preserved piece of history. 10/10 would return."

"Good "

"Our room was not cleaned from the day before. Dirty bed and garbage. Ice cream container on the night stand. Made a nasty sticky mess"