Most of the staff was very helpful and friendly. The receptionists were always smiling and very welcoming. Though, the cleaning staff did have some weird behavior at times... One of them came in our room to plug in her vacuum machine so she could vacuum the stairs. Another one asked to come into our room to get to another building.
We had two rooms (one for my wife and me, and one for her parents). We requested to upgrade one of the rooms to have access to a kitchenette, and the receptionist happily accommodated our request.
There were a few problems with our standard room though, the faucet was clogged and the whole room had smell reminiscent of the smell of the sewers... Also, after I took my first shower, I grabbed one of the towels and a huge cockroach was creeping inside it. There were some other bugs in the room also.
The breakfast was a nice surprise, because we thought it wasn't included. It was tasty.
The hotel is located right next to the Han market, which is very convenient.
