The property itself was amazing! We love Dauphin Island and everything it has to offer. This condo was well stocked and had everything we needed in a great location. The problem was the cleanliness. It was HORRIBLE!!! There was food on dishes and sheets had not been changed since the previous guests. Hairs in the sheets and mascara on the pillows. We found extra sheets in the closet to change them with since we arrived so late on Saturday. Those sheets were even worse. Covered in dried mucus and boogers, like the previous guests were sick and just blew their noses on the covers. Not one set, but 3. Ridiculous. We arrived late on a Saturday so no one answered the number we were provided. We tried again Sunday, no answer "until normal business hours on Monday". We were stuck with having to buy cleaning supplies and deal with it ourselves. Also the master toilet was broken and we had to manually flush it by lifting the tank top. Really convenient with children. We called Monday morning to report, nothing was done, except asking if we wanted the toilet fixed, which we didn't want maintenance to come with small children there. We have called and emailed with many photos and no one has reached back out to us.
The property is great, well stocked and would have been a perfect vacation spot, if it weren't for the disgusting cleaning. It's sad because I'm sure the owners have no idea that their "cleaning fee" really isn't paying for anything. Get a new housekeeper