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德拉敦恰克拉塔路溫德姆華美達酒店的評價

4 out of 5
德拉敦恰克拉塔路溫德姆華美達酒店
Chakrata Road, Mahinder Vihar, Dehradun, Uttarakhand

評價

7.8

不錯

10 分評分，優異；48 則評價中有 23 則" "
8 分評分，不錯；48 則評價中有 10 則" "
6 分評分，一般；48 則評價中有 6 則" "
4 分評分，欠佳；48 則評價中有 4 則" "
2 分評分，很差；48 則評價中有 5 則" "

8.4/10 

整潔度

8.2/10 

職員與服務

7.4/10 

設施服務

8.0/10 

住宿狀況

7.6/10 

環保程度

評價

2/10 很差

Mrs. Chitra

Staff behavior and facilities, no value for the money.
於 2024 年 4 月住了 2 晚

10/10 優異

kuntal

於 2023 年 10 月住了 1 晚

8/10 不錯

Hiren

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

6/10 一般

Sandeep (Quincy)

伴侶同遊
讚好：設施服務和住宿狀況
不滿：職員與服務
I was treated well at reception. There were judgmental.
於 2023 年 5 月住了 3 晚

10/10 優異

Kabir

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Excellent stay. Stayed there for 1 night with family. Very comfortable for my parents and child. Special thanks to Pradeep, Pankaj, Shikha and others at front desk and restaurant. Breakfast had lots of options and staff went the extra mile to do customizations as well. Will love to stay there again.
於 2023 年 7 月住了 1 晚
Vipul Chauhan 於 2023年9月17日的回應
Dear Kapil,Thank you for your wonderful review. Our team always strives to ensure that the guest are made comfortable and we are happy to know that your stay was comfortable.Thank you again for your kind words and we hope to welcome you soon with an even better experience.Warm RegardsVipul ChauhanFront Office Manager

6/10 一般

Naval

讚好：整潔度
不滿：職員與服務和住宿狀況
Staff is cold and unfriendly did not make you feel welcome. Bathroom is very small. Shower has no door so created a very unsafe slippery situation
於 2023 年 4 月住了 3 晚
Vipul Chauhan 於 2023年9月17日的回應
Dear Naval,We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. We regret for the inconvenience caused to you. The situations you have described is definitely not what we deliver, nor something that we take these matters lightly.Rest assured that your feedback will be reviewed by our team and necessary actions will be taken, in order to correct unsatisfactory experiences.Hope this will not deter you from giving us another opportunity to make your experience as pleasant as possible.We look forward to welcoming you back at the hotel.Warm Regards,Vipul ChauhanFront Office Manager

4/10 欠佳

Tara

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Had high hopes but there were renovations that were not communicated to us so we had construction noise at night whilst trying to sleep and the spa and rooftop bar was closed. Restaurant staff and food was the best thing!
於 2023 年 4 月住了 2 晚

6/10 一般

Yogesh

家人同遊
The property is under renovation and it isn’t told to customers before they make a booking.
於 2023 年 4 月住了 2 晚

8/10 不錯

Ranbir (Ottawa)

讚好：整潔度、職員與服務和住宿狀況
Nice place to stay
於 2023 年 3 月住了 3 晚
Vipul Chauhan 於 2023年9月17日的回應
Dear Mr. Ranbir,The team here really puts in a lot of efforts to ensure our patrons like you have a great experience.We are really thrilled to read your review and thank you for taking the time and appreciating our efforts and hospitality. We look forward to welcome you back soon.Warm Regards,Vipul ChauhanFront Office Manager

10/10 優異

Kapil

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel Staff was wonderful from the beginning. it was a short one-night stay at Dehradun towards Mussoorie. enjoyed over all.
於 2023 年 1 月住了 1 晚
Vipul Chauhan 於 2023年9月17日的回應
Dear Mr. Kapil,Thank you for your kind comments which we have noted. We are delighted to know of the wonderful experience that you've had with us on your recent experience at Ramada Dehradun. We will personally share your feedback with the team; who would be pleased to know of it.Once again we thank you for your kind patronage and look forward to welcoming you soon.Warm Regards,Vipul ChauhanFront Office Manager

10/10 優異

Arundhati

於 2022 年 11 月住了 2 晚
Vipul Chauhan 於 2023年9月17日的回應
Dear Ms Arundhati,Thank you for your wonderful review. Our team always strives to ensure that the guest are made comfortable and we are happy to know that your stay was comfortable.Thank you again for your kind words and we hope to welcome you soon with an even better experience.Warm RegardsVipul ChauhanFront Office Manager

10/10 優異

Rinita

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Well equipped stay, clean and tidy, plenty of staff. The area around is not very amicable. Uber and ola is difficult to get.

4/10 欠佳

Sandeep

親子同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Property is in middle of city. I didn’t like my stay here at all. 1st room which was allocated, had issue with hot and cold water, water leakage from then shower panel. Toilet was yellow, they even didn’t care to clean it before handing over to us. 2nd room as I have asked for room change. In that room, no fridge items, bathtub was damaged as you can’t stand straight. Ground below bathtub was hollow at some of the places which was really dangerous as it may lead to slippery slope. I had never had such issue with Ramada earlier.

8/10 不錯

Shiksha

於 2022 年 11 月住了 1 晚

10/10 優異

Saurabh

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Ramada review
Our stay at Ramada Wyndham was excellent 👌👌.....the staff was extremely courteous and well mannered. We thoroughly enjoyed every moment of our short stay.
於 2022 年 11 月住了 2 晚

10/10 優異

Pankaj

商務旅客
讚好：住宿狀況和客房舒適度
Good Experience, Good and Convenient accommodation and food was excellent.
於 2022 年 11 月住了 1 晚

4/10 欠佳

Hemant

家人同遊
不滿：整潔度和住宿狀況
於 2022 年 10 月住了 2 晚

8/10 不錯

Rupal

伴侶同遊
讚好：職員與服務和住宿狀況
Staff were excellent and food was good but room are in okay condition and some typical smell going in coridoor area, as soon as I complain they sprayed out and did action!
於 2022 年 9 月住了 2 晚

6/10 一般

SACHIN

不滿：設施服務
Staff was not too attentive. Luggage was delivered almost after 20 mins as person in-charge had gone out for lunch. I am sure front desk could have easily managed something instead of telling me that person has gone out for lunch. Bathroom had some weird, sewage pipe smell especially when shower was in use.
於 2022 年 8 月住了 1 晚

2/10 很差

KAZUMASA

於 2022 年 7 月住了 2 晚

8/10 不錯

Devika

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overall comfortable stay
Comfortable stay. Room size is small. Booked for one night so no issues. Parking is a problem if driving yourself. There Is on-site parking but it is very limited and taken up by the hotel valets. No choice but to give the car for valet parking
於 2021 年 12 月住了 1 晚

6/10 一般

Sharandeep

於 2021 年 12 月住了 2 晚

10/10 優異

Nikhil

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Wonderfully clean and hospitable hotel!
Right from the checkin, to dining, in room cleanliness and facilities to checkout. Everything was fabulous about this hotel. Special mention to the following staff that went above and beyond! Kehkashan, Deeksha, Navraj, Chander and Yash. Thank you for a wonderful stay :). Will be sure to come back to your property next time we are in town!
於 2021 年 12 月住了 1 晚

4/10 欠佳

Kamlesh

多人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
於 2021 年 1 月住了 2 晚
Kamlesh Deopa 於 2021年3月22日的回應
Dear Mr. Kamlesh, Greetings from Ramada Dehradun. We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. We regret for the inconvenience caused to you. We look forward to welcoming you back at the hotel. Thanks & Regards.

10/10 優異

diwakar

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 9 月住了 1 晚

10/10 優異

Alain (Australia )

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good service really friendly clean good breakfast
於 2020 年 9 月住了 3 晚

8/10 不錯

Harpreet

於 2019 年 12 月住了 1 晚

10/10 優異

Rajan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Outstanding
Very high standard and service
於 2020 年 2 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 1 晚
Kamlesh Deopa 於 2019年12月20日的回應
Dear Guest, Greetings from Ramada Dehradun. Thank you for your feedback. We are happy to know that you enjoyed your stay with us. We look forward to welcoming you back soon. Regards.

10/10 優異

Hardev Singh

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 5 晚
Kamlesh 於 2019年10月30日的回應
Dear Mr. Singh, Greetings from Ramada Dehradun. We are thrilled with your top rating and we thank you for taking the time to post this lovely review about the hotel, it means a lot for the team. We look forward to welcoming you back to us again soon. Thanks & Regards Kamlesh Deopa

10/10 優異

真實旅客

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Bathtub with warm(not hot) water. Very nice hotel.
於 2019 年 10 月住了 1 晚
Kamlesh 於 2019年10月21日的回應
Dear Guest, Greetings from Ramada Dehradun. Thank you for your feedback. We are glad to know that you had a comfortable stay with us. At the same time we apologies for the inconvenience caused due to lack of hot water. We look forward to welcoming you back soon. Thanks & Regards Kamlesh Deopa

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 9 月住了 1 晚
Kamlesh 於 2019年9月25日的回應
Dear Guest, Greetings from Ramada Dehradun. Thank you for your feedback. Look forward to welcoming you back soon. Thanks & Regards Kamlesh Deopa

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Cleanliness, safety and excellent food. The staff were courteous and conducted themselves in a professional manner.
於 2019 年 8 月住了 1 晚
Kamlesh 於 2019年9月25日的回應
Dear Guest, Greetings from Ramada Dehradun. Thank you for your feedback. Look forward to welcoming you back soon. Thanks & Regards Kamlesh Deopa

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendliness of the staff, cleanliness and an issue was resolved immediately regarding free breakfast. Our room was very comfortable and we had a wonderful experience. I am looking forward to stay at Ramada again on our next trip from the US. Thanks
於 2019 年 8 月住了 3 晚
Kamlesh Deopa 於 2019年8月18日的回應
Dear Guest, Greetings from Ramada Dehradun. Thank you for your feedback. we are happy to know that you had a comfortable stay with us and your overall experience was wonderful. We look forward to welcoming you back soon. Regards.

10/10 優異

Manish Kumar

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 1 晚
Kamlesh Deopa 於 2019年1月16日的回應
Dear Mr. Kumar, Greetings of the day. Thank you for your feedback. Look forward to welcoming you back soon. Warm Regards.

8/10 不錯

Sudarshan Paul

New, Clean, Well Maintained Property with Helpful Staff.
於 2018 年 11 月住了 4 晚
Kamlesh Deopa 於 2018年12月13日的回應
Dear Mr. Paul, Greetings from Ramada Dehradun. Thank you for your feedback. We are more than happy to know that we were able meet up to your expectations. We look forward to welcoming you back soon. Regards Kamlesh Deopa

6/10 一般

James

不滿：住宿狀況
The shower was not well designed and water leaked out of the shower to the entire bathroom floor. They moved us to another room and the shower water leaked to the toilet side. I had a massage and facial. Facial is not like what you would expect. I would not recommend it. Massage was ok but ambiance of the room is not soothing. The price lists all the taxes included. But I found out afterward that it is only if you pay cash, which I did not have. So, afterward, I had to walk down to the front desk to pay with credit card which totally ruined effect of the massage. The manager of the 'spa' said it is independently contracted service and she did not have credit card machine. However, I think it is still the best hotel available there.
於 2018 年 10 月住了 4 晚
Kamlesh 於 2018年10月15日的回應
Dear Mr. James, Greetings from Ramada Dehradun. Thank you for taking the time to share your feedback. We are disappointed to note that your overall experience did not meet your expectations. At the outset, please do accept my sincere apologies for the inconveniences caused. I have no excuses to offer, but believe that we have not provided you the service expected of us during your stay. It is our sincere endeavour to deliver our best and feedback such as yours helps us to continuously introspect and find permanent solutions in order to constantly improve. While I hope that the above aspects are not a deterrent, we thank you once again for allowing us to serve you and look forward to welcoming you back soon. Thanks & Regards. Kamlesh S Deopa Front Office Manager

10/10 優異

Parthiban

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 1 晚
Kamlesh Deopa 於 2018年8月31日的回應
Dear Guest, Greetings from Ramada Dehradun. Thank you so much for your feedback. We are glad that you enjoyed your stay with us. We look forward to welcome you back soon. Warm Regards.

8/10 不錯

rakesh (mumbai)

讚好：職員與服務和客房舒適度
Morning breakfast
They are totally messed up everything , they don’t have required number of chairs, if ask some one for something they casually ignored. Bad experience
於 2018 年 6 月住了 2 晚

2/10 很差

Anup

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Horror Palace
It was major disappointment. Management and staff is worse than young trainees. You will find it difficult to enjoy room service and peaceful sleep in this hotel.
於 2018 年 6 月住了 2 晚
Kamlesh 於 2018年6月18日的回應
Dear Mr.Anup Greetings from Ramada Dehradun. Thank you for taking the time to share your feedback. We are disappointed to note that your overall experience did not meet your expectations. At the outset, please do accept my sincere apologies for the inconveniences caused. I have no excuses to offer, but believe that we have not provided you the service expected of us during your stay. It is our sincere endeavour to deliver our best and feedback such as yours helps us to continuously introspect and find permanent solutions in order to constantly improve. While I hope that the above aspects are not a deterrent, we thank you once again for allowing us to serve you and look forward to welcoming you back soon. Thanks & Regards. Kamlesh S Deopa Front Office Manager

8/10 不錯

Fabricio

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Precisa melhorar programação de TV com mais canais ocidentais
Kamlesh 於 2018年6月16日的回應
Dear Guest, Thank you for your feedback. Your concern have been taken on priority and the corrective actions have been initiated. We look forward to welcome you back soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel close to railway station and cantonment
Nice hotel close to railway station and cantonment
於 2018 年 3 月住了 4 晚
Kamlesh Deopa 於 2018年3月21日的回應
Dear Guest, Thank you for your feedback. We are glad that you found the hotel at a convenient location. We look forward to welcome you back soon. Thanks & Regards

10/10 優異

J

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good and pleasant hotel in Dehradun
I have been staying in several hotels in Dehradun during the past 6 years, but the Ramada Hotel is definitely the best I have stayed in so far. Clean, friendly staff, rooms correctly equipped, internet with correct speed, restaurant with a large choice of plates, good location. The only negative thing I can find is the parking is small and overcrowded. But that did not bother me, as I came by taxi.
Kamlesh Deopa 於 2018年3月21日的回應
Dear Guest, Greetings from Ramada Dehradun. Thank you for your feedback. We are happy to know that you had a comfortable stay with us and you enjoyed the services provided to you. We look forward to welcome you back soon. Thanks & Regards

8/10 不錯

I

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very friendly staff and extremely helpful, our stay was excellent and would like to thank all the staff members.
於 2017 年 11 月住了 2 晚
Kamlesh 於 2018年1月24日的回應
Dear Guest, Greetings from Ramada Dehradun. We are thrilled with your rating and we thank you for taking the time to post this lovely review about the hotel, it means a lot for the team! We look forward to welcoming you back to us again soon. Thanks & Regards Kamlesh Deopa

2/10 很差

Vinay (New Delhi)

不滿：職員與服務
Insensitive front office with no respect for guest
My flight was to land early at 7-30 am and I were to reach Dehradoon at 8-30 am. I called up the hotel previous night to inform my schedule and request for early checkin so that I could take some rest. I got standard non committal answers that "we are sold out so we are not sure". But anyhow I had to reach early so I reached hotel at 8/45 am and I saw that about 15people are checking out at front office. I informed hotel staff of my arrival and I was hopeful of getting a room since so many people were leaving. I kept on waiting and waiting for next one hour and half in cold and I was tired as I had got up at 3 30 am to catch my flight. But these guys didn't bother to show any sense of urgency, any sensitiveness leave apart giving me a room. I checked thrice in a polite way and I was met with standard answers. I felt like a beggar in front of office staff. and hope was fast fading of getting a room early. Dejected, disappointed, tired, hopeless...I left the hotel with my luggage after waiting for 90 mins to come back in the evening. This was my worst experience in a hotel. The front office staff on duty didn't bother to offer me a cup of coffee, a glass of water, I felt that I didn't even exist for them. When so many people had vacated the room, was it not possible for the hotel to prepare a room for me even in 90 minutes and beyond ?
於 2018 年 1 月住了 1 晚
Kamlesh 於 2018年1月24日的回應
Dear Guest, Greetings from Ramada Dehradun. Thank you for taking the time to share your feedback. We are disappointed to note that your overall experience did not meet your expectations. At the outset, please do accept my sincere apologies for the inconveniences caused. I have no excuses to offer, but believe that we have not provided you the service expected of us during your stay. It is our sincere endeavour to deliver our best and feedback such as yours helps us to continuously introspect and find permanent solutions in order to constantly improve. While I hope that the above aspects are not a deterrent, we thank you once again for allowing us to serve you and look forward to welcoming you back soon. Thanks & Regards. Kamlesh S Deopa Front Office Manager

10/10 優異

Dinesh

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Ramada experience
The stay was comfortable, the property and room was new and clean. Lived upto the Ramada Brand expectation,
於 2017 年 11 月住了 2 晚
Kamlesh 於 2018年1月24日的回應
Dear Guest Greetings from Ramada Dehradun. Thank you for taking the time to share your feedback. Our greatest award lies in the knowledge that your stay was comfortable at our hotel and all our efforts are aimed in that direction. It is the feedback from our valued guests which gives us an opportunity to further enhance and refine our processes to exceed the guest’s expectations every time. We hope that you will give us an opportunity to serve you once again. The team at the hotel and I look forward to welcoming you back soon. Thanks & Regards. Kamlesh S Deopa Front Office Manager

2/10 很差

AMIT

讚好：整潔度和客房舒適度
不滿：職員與服務和住宿狀況
Fraud by Ramada, Dehradun
I have booked through Hotels.com , the stay was pleasant but when I checked out after 5 hours I received a message that my credit card was debited to almost the same amount which I paid earlier . This was again a cheating in my case when I checked from the hotel they informed it was by mistake but I am astonish to know how they could get the card details and OTP when I have not given them . Please be careful never do any online booking and share the credit card details they can debit you at anytime .Please be careful
Kamlesh 於 2018年1月24日的回應
Dear Guest, Thank you for taking the time to share your feedback. At the outset, please do accept my sincere apologies for the inconveniences caused. I have no excuses to offer, but believe that we have done a mistake on our part. Trust me this was not a cheating done but just a human error which was not intentional. While I hope that the above aspects are not a deterrent, we thank you once again for allowing us to serve you and look forward to welcoming you back soon. Thanks & Regards. Kamlesh S Deopa Front Office Manager

10/10 優異

Parvinder

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Awesome
New property, very well maintained rooms......by far the best choice in Dehradun. Amazing food everything was excellent we all loved every bit of it. Staff was very good ready to go out the way. Keep up the good work Ramada Dehradun.
於 2017 年 9 月住了 1 晚