PROS: The house was located in a nice, safe area. It was listed as a five bedroom with three being on main floor and two being converted rooms in the basement. Mattresses were super comfy memory foam. There were some nice updates and amenities, many looked to be IKEA so quality was average, but definitely aesthetically nice. The basement level had some nice games and we had fun playing a couple. The neighborhood was quiet and a short walk to get coffee, which we really liked doing in the morning.
CONS: property manager was literally noncommunicative. It was blamed on some glitch with VRBO (not so). I started calling them directly. I did not get my deposit refund for 9 days after my departure, (unheard of. They were not returning any of my phone calls but they DID respond via Vrbo (even tho they blamed them for a glitch?). Only when I informed them that I contacted my attorney did I get my refund immediately. They followed up with a phone call and sudden communication which I appreciated but honestly, it should not take any of that. The time that I spent working on getting my security deposit back was exhausting and unnecessary, and I would highly caution anyone using this company to book anything. (We were hardly at the house and left it spotless.)Their reasoning is that they only process refunds on Fridays. Perhaps it’s high time to change the policy or to clearly state that somewhere so people are well aware of that policy. Instead, the communication that they sent via Vrbo 2 days after my departure was that my refund would come in 24 hours. I even called VRBO and they tried to help me call the property manager, but to no avail. Vrbo was great and wasn’t the problem here. AirSimplicity was very difficult to work with.
House CONS: All the pillows had no protectors and were poor. Each room had exactly ONE bath towel per person, and there were no extras to be found in the house. No bath mats for showers. The second bathroom is in the basement and that shower does not work well or get hot. The lighting is poor throughout the whole house. Basement bedrooms are dark and a little creepy but definitely quiet. One is cinder block and is under the stairway, so not for the faint of heart. Front door is tricky to lock. All of these comments have been mentioned multiple times in the guestbook. Clearly the management company encourages comments and feedback but it’s all for show.
In summary, my title says it all: you get what you pay for.