Cunha Desterro Waterfall Hotels

"Good AC, friendly staff"

"This is a hard review to write - because I want to get the balance right here. The hotel itself is stunning. The people super friendly. The rooms immaculate and clean. HOWEVER…for over 24 hours of our stay we had incredibly loud generator going outside of our bedroom. No sleep at all at night - and during the day we couldn’t use the balcony that we paid extra for. The management didn’t seem at all interested in making any consolidatory gestures…just hard lined it - not our fault. My suggestion would be that anyone being allocated to our room are warned and made aware that if there is a need for the generator to kick in it will be like they are inside the engine of a jumbo jet plane - and sleep will be impossible! Such a pity as it really impacted what would have been one of our best stays whilst touring Brazil."

"Great"

"I received a WhatsApp message from the property on the day of my arrival, which has conveniently been deleted, stating that the property didn't have a room available. I didn't see the message until I arrived at the property, but it had asked me to go to another property that cost less, had a less ideal location, and lower reviews. At arrival, they then put my friend and I in a room with one bed that was tiny, *absolutely disgusting*, and was not in the main building. The manager, without prompting, offered to refund this night, which I politely accepted. The next day, we got moved to the correct room, but it did not have any hot water for a shower, so we got moved AGAIN, to another lower quality room without a balcony. One out of the two beds was rock hard so my friend and I ended up having to share a bed. Several days after my stay no refund was issued so I reached out to Hotels.com and the property denied the refund and deleted their WhatsApp message. I've never left a bad review or complained to any service provider before, but this was a terrible experience."

"Everything was fantastic. The staff always went above and beyond your expectations. My wife and I stayed here for about 5 days, and it was actually sad that we had to leave so soon. We’re already planning our next trip back to Brazil, and we will definitely be staying here again. Many thanks!! "