There was an issue with the room and the frond desk attendance was rude and not willing to help. Blame Expedia and I had to escalate to management to be able to get a satisfactory solution.
Angel
於 2024 年 3 月住了 3 晚
6/10 一般
Jennifer
家人同遊, 伴侶同遊
2024年3月29日
不滿:設施服務
Two hours after we left we received a very rude phone call we were going to be charged $150 for pool towel cards we didn’t return at their front counter. We left them on the in our room but feel uneasy as the property never told us of this rule, emailed any check out information or this included on their papers we received. Most of their staff were very kind but this particular phone call interaction was very unpleasant. I’m nervous about additional fees. Also beach is not as good as other beaches the area offers. Wanted to purchase a Wyndham timeshare but hesitant after staying this time.
Jennifer
於 2024 年 3 月住了 6 晚
10/10 優異
Dan
家人同遊
2023年10月23日
讚好:整潔度和住宿狀況
Atmosphere and location
Dan
於 2023 年 10 月住了 3 晚
8/10 不錯
peggy
2023年9月15日
讚好:整潔度和客房舒適度
peggy
於 2023 年 9 月住了 3 晚
10/10 優異
Jeffrey
家人同遊
2023年8月29日
讚好:整潔度、設施服務和住宿狀況
This is a wonderful resort whose location provides not only beautiful scenic views of the Bay, Crab island and the Gulf , the Emerald Grande 's guests can walk the Harbor Boadwalk which contains restaurants, shops and take in the views of the many boats and yachts that pass through.
The staff was wonderful in the resort. From the moment my family and I walked in we saw smiling staff members who were always eager to assist. I would like to recognize Ms.Katie ( Australian accent ) whom provided us an outstanding
overview of the area and answered all questions we had. During my 4 day stay she was so helpful, always acknowledging us and exchanging pleasantries. It was so refreshing to see such care being given to all of the guests . Ms Katie made us feel like it was home. I highly recommend the resort .
Jeffrey
於 2023 年 8 月住了 4 晚
4/10 欠佳
WENDY
家人同遊
2023年8月8日
不滿:整潔度、設施服務和住宿狀況
The property was not clean. There were roaches in my penthouse room and not just one.
WENDY
於 2023 年 7 月住了 3 晚
10/10 優異
Les
伴侶同遊
2023年7月20日
讚好:整潔度、設施服務和住宿狀況
Great place to stay. Will return
Les
於 2023 年 7 月住了 4 晚
2/10 很差
Megan
多人同遊
2023年6月25日
不滿:整潔度
From the reservation staff, to the front desk staff, to the manager at Grand Vista bar, the rudeness and disrespect was by far the worst I have ever experienced at any hotel facility. If you book through a third party you are guaranteed to be treated poorly! They will try and charge you for hidden fees that aren’t applicable. The elevators were out of service during most of our stay. The rooms were less than clean with hair and dust bunnies all over the floor. The shower had mold on the ceiling. Other than location, the place is not worth the outrageous nightly fee they charge! We will definitely not be back!