We had a marvelous time! Our room was lovely! People were nice and friendly!!!
John
於 2024 年 4 月住了 1 晚
10/10 優異
Janitze
2024年4月16日
讚好:整潔度、職員與服務和住宿狀況
Janitze
4/10 欠佳
Lauren
家人同遊
2024年4月15日
讚好:設施服務和住宿狀況
不滿:整潔度和職員與服務
I had such high hopes for this resort. So pretty. Looked high end. But the staff were very disorganized. Communication was a disaster. Everything was slow. The food was mediocre at best. Took two hour to be served at their restaurant. A lot of waiting time. Very expensive good that was either over cooked or undercooked. Couldn’t get them to fill our shampoo in the shower until I walked out at asked housekeeping in the hall for a bottle of it in my robe. Dusty dirty rooms. Hair ties under the bed. Hair in the corners. Bees nest on the decks. Just not very well managed. The managers tried very hard to accommodate us when we got frustrated with the service and food issues. But, their staff was not good. So things promised didn’t actually happen. I even have to give this resort a 1 star for privacy issues. Even with the do not disturb sign on the door. The housekeeping would try to come in. Sometimes with out knocking. Or wouldn’t give enough time to jump up and stop them. Trying to come in the room at 8:30 in the morning. We even get walked in on when showering. Very disturbing. This happened all week even after we complained.
Lauren
於 2024 年 4 月住了 6 晚
10/10 優異
Monica
多人同遊
2024年4月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property, lots of things to do off property, too like shopping. The beach was very close within walking distance. Beautiful views and nice restaurants. I recommend! Wish my room had a long mirror but other than that very happy with my stay.
Monica
於 2024 年 4 月住了 4 晚
8/10 不錯
Sara
家人同遊
2024年4月13日
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
The front desk staff was pretty rude. And they had the cheapest toilet paper! However, the rest of the staff was wonderful. The grounds and the beach are beautiful and spotless. The resort was clean and beautifully decorated. The bed was super comfortable as were the robes. Lots of near by places to shop and eat. My daughter and I had a wonder vacation stay. We will definitely be coming back!
Sara
於 2024 年 4 月住了 3 晚
6/10 一般
Byron
伴侶同遊
2024年4月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
1. Valet, easy parking.
2. The place was great but the breakfast was really pricey and we just couldn't get our room to get cool. The down comforter was way too hot for a room that seemed to never get below 70. The thermostat said it was actually down to 65 but it had to be incorrect. We keep the temperature at our house at 67. There's no way it was an actual 65° in that room.
3. I knew it was a luxury hotel but we were inquiring about some drinks and some type of candy. I asked if they had any type of vending and the guy to front desk reminding me it was a luxury hotel and they wouldn't allow a vending machine on the property. He come across a little offensive. We travel a lot now that our children are grown and more than likely will never return.
4. There's also a $45 a day resort fee which we were not made aware of. I was not sweating paying the fee, but had no We were paying that till after we left.
Byron
於 2024 年 4 月住了 4 晚
10/10 優異
Barry
伴侶同遊
2024年4月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff very helpful and friendly.
Barry
於 2024 年 4 月住了 3 晚
10/10 優異
Martha
親子同遊
2024年4月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love The Henderson. We will be returning💗
Martha
於 2024 年 3 月住了 3 晚
8/10 不錯
william
2024年4月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good.
william
於 2024 年 4 月住了 3 晚
10/10 優異
Chad
親子同遊
2024年4月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We loved our stay and will return! We were comfortable and felt lucky to vacation at such a lovely place.