"Our recent stay at this peaceful oasis in Colombo was nothing short of delightful.
From the moment we arrived, we were welcomed with warmth and kindness by the incredible staff - especially Samantha, who went above and beyond to make our stay extra special.
The serene ambiance, coupled with a beautifully maintained pool, made for the perfect escape from the city's hustle.
Whether it was lounging by the water or indulging in the delicious food, every moment felt like a refreshing retreat....
"Our recent stay at this peaceful oasis in Colombo was nothing short of delightful.
From the moment we arrived, we were welcomed with warmth and kindness by the incredible staff - especially Samantha, who went above and beyond to make our stay extra special.
The serene ambiance, coupled with a beautifully maintained pool, made for the perfect escape from the city's hustle.
Whether it was lounging by the water or indulging in the delicious food, every moment felt like a refreshing retreat....
"The apartment was great, and overall the stay was good, but when I arrived, there was still menstruation trash in my bathroom from the prior guest which made me question the overall cleanliness and attention to detail. "
"The apartment was great, and overall the stay was good, but when I arrived, there was still menstruation trash in my bathroom from the prior guest which made me question the overall cleanliness and attention to detail. "
"Best hotel and service I’ve ever received. The Ishq, and Asanga, as the staff servicing my trip, were incredible. I cancelled other hotels to come back to stay at the Ishq due to its service and staff. Nicest hotel in Colombo and the best staff! "
"Best hotel and service I’ve ever received. The Ishq, and Asanga, as the staff servicing my trip, were incredible. I cancelled other hotels to come back to stay at the Ishq due to its service and staff. Nicest hotel in Colombo and the best staff! "
"We walked in an apartment with dust and dirt on the floor, mould behind toilet door, mould on kitchen glass tray. They said this apartment was closed for some time. Housekeeping staff should be trained to check on details. Would not recommend for families who are particular about cleanliness. The management needs to take feedback seriously without giving excuses for lapses."
"We walked in an apartment with dust and dirt on the floor, mould behind toilet door, mould on kitchen glass tray. They said this apartment was closed for some time. Housekeeping staff should be trained to check on details. Would not recommend for families who are particular about cleanliness. The management needs to take feedback seriously without giving excuses for lapses."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"It's a lovely hotel with a wonderful breakfast and amazing staff who all go out of their way to make your stay pleasant.
The rooms are spacious and the beds are very comfy.
A couple of issues were the musty smell in our room and the shower got the floors wet in the bathroom when taking a shower."
"A Perfect Welcome to Sri Lanka
I stayed at the Galle Face Hotel in Colombo as my first stop after arriving in Sri Lanka, and it was the perfect place to unwind for a couple of days. The location right on the beach is unbeatable — relaxing, scenic, and a great introduction to the country.
The rooms were extremely comfortable and beautifully maintained, offering everything I needed for a restful stay. What really stood out, though, was the staff. Everyone I interacted with was warm, professional, and genuinely eager to help. Their exceptional service made the whole experience feel effortless.
Overall, Galle Face Hotel was the ideal start to my journey. I’d definitely stay here again and highly recommend it to anyone visiting Colombo."
"It’s the perfect spot to escape the chaos of the city. Plenty of dining options (although expensive) with high quality food. The level of service all around the hotel is over and above expectations. Gym, pool, all great "
"To be in the position where your children become unwell overseas is extremely stressful, we were fortunate however to experience a service at Shangri-la Colombo that went above and beyond my expectations of any accomodation. A particular mention to the chefs- particularly the head chef who prepared special meals to accomodate my 2 year old sons recovery, the restaurant staff, the hotel staff who daily asked of my childrens wellbeing & empathising being parents themselves. The volume of housekeeping we required was WELL above our quota but not once was there a single comment. A particular mention of the restaurant manager (Maki); who on one occasion upon seeing my level of distress experiencing this kind of event while being away from home responded- "while you are away from home, separated from your own family- you become a part of ours here", numerous occasions during our stay you offered if we required "absolutely any assistance" possible to simply contact you, this individual is an absolute asset to Shangri-la chain, i can't emphasize that enough, he was incredibly helpful. I realise there is a certain level of expectation when staying at higher end accomodation, this experience excelled above and beyond. I would without hesitation recommend any family stay here, it's especially when the unexpected occurs travelling this kind of support exceeds any monetary considerations. Thank you Shangri-la Colombo!!! ❤️🇱🇰"
"Housekeeping staff should get a better training room was clean towels missing almost everyday.
Front office good
Staff very friendly variety & taste of food excellent.
Gym & sauna good.
Concierge good.
Pool area need a cosmetic treatment"